Managing Your Autoship: Use a Web Browser, Not the AppUpdated an hour ago
You can still shop and buy Autoship products in the Small Pet Select mobile app. To view or make changes to an Autoship you already have, you'll need to use a web browser instead. The browser on your phone works great, so you don't need a computer.
What you can do in the app
- Browse and shop
- Buy Autoship products and start a new Autoship
What you'll need a web browser for
- Viewing your existing Autoship
- Skipping, pausing, resuming, or canceling
- Changing products, quantities, delivery frequency, or your next shipment
The Autoship you started on the app can be managed on a browser just like any other Autoship.
How to manage your Autoship in a web browser
- Open a web browser, such as Safari, Chrome, or Edge, on your phone, tablet, or computer.
- Go to your Autoship page: https://shop.smallpetselect.com/a/loop_subscriptions/customer
- Enter the email address on your Small Pet Select account. This is the same email you use in the app.
- Check your email for a sign-in link and tap it to open your Autoship.
Tip: Bookmark the Autoship page above, not the sign-in link from your email. Sign-in links expire, so a new one is sent each time you sign in.
Trouble signing in?
I didn't receive the sign-in email. Check your spam, junk, or promotions folder, and make sure you entered the email address on your Small Pet Select account. Then request a new link from the Autoship page.
The link says it has expired. Sign-in links only work for a short time. Request a new link and open it soon after it arrives.
The app keeps asking for a sign-in link or code. That's expected. Managing Autoship isn't available in the app, so switch to a web browser using the steps above. You don't need to reset your password or reinstall the app.
I signed in but don't see my Autoship. Make sure you used the same email address you used when you started your Autoship. Your Autoship hasn't been canceled just because it isn't showing.
Still stuck? We're happy to help
If you've tried the steps above and still can't get in, contact our Customer Success team. Let us know if you're using a phone or computer, which browser you're using, and what you're seeing. We can help with your Autoship or make the change for you.