Small Pet Select logo
Small Pet Select logo

All articles

Amazon PurchasesUpdated 6 months ago

I purchased Small Pet Select products on Amazon. How do I track my order?

You can track your Amazon order by logging into your Amazon account and navigating to the "Your Orders" section. There, you'll find detailed information about your order status and tracking information.

What do I do if there's an issue with my Small Pet Select product purchased through Amazon?

If you encounter any issues with your Amazon purchase from Small Pet Select, such as missing items, damaged products, or any other concerns, it's important to determine which Amazon store you made your purchase from. This distinction will help direct you to the right support for your specific issue.

If your invoice states "Sold by Services LLC," Amazon has handled your order and you should contact Amazon's customer service directly for assistance. They have access to your order details and can provide the necessary support within their policy window.

If your invoice states "Sold by Small Pet Select,” we will fulfill your order and ship it to you. For any concerns or issues related to your order, please reach out to our customer support for assistance. We are here to help you with order-related inquiries.

I need to return a Small Pet Select product I bought on Amazon. How can I do that?

To Return or Replace a Damaged, Defective, or Broken Item, follow these steps:

Step 1: Go to Your Orders and select return or replace items beside the item you want to replace. Tip: If your order is from a third-party seller or not eligible for a replacement, select Return Items. Enter the return reason on the next screen.

Step 2: Select the Small Pet select item that you want to replace and select a reason from the Reason for Return menu.

Step 3:Follow the on-screen instructions to initiate the return process.

Amazon will guide you through the return process, including generating a return label if necessary.

How long does it take to receive a refund for a returned Small Pet Select product on Amazon?

The timeframe for receiving a refund for a returned product can vary depending on Amazon's processing time. Typically, refunds are processed within a few days after the return is initiated. You can check the status of your refund in the "Your Orders" section of your Amazon account.

What if I have questions or concerns about a Small Pet Select product purchased on Amazon?

If you have any questions or concerns about the product itself, its usage, or its quality, feel free to reach out to Small Pet Select directly. You can contact us through our website, and we'll be happy to assist you with any product-related inquiries.

Can I contact Small Pet Select for Amazon product-related issues?

While we encourage and appreciate your product feedback and any concerns you may have, it's essential to clarify how we can assist you. 

For resolutions regarding Amazon orders, such as tracking, shipping, returns, and refunds, please contact Amazon's customer service. They have access to your order details and can provide the necessary assistance specific to Amazon orders.

For product-related inquiries or feedback, you can contact us directly and we'll be more than happy to assist you. Your input is valuable in ensuring the satisfaction of both you and your furry friend.

Was this article helpful?