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Billing & Payment


Responsibility for Return Shipping

At Small Pet Select, we value our customers and strive to provide exceptional products and services. We understand that there may be times when you need to return a purchase for various reasons. In cases where the issue is not due to any fault of our

Amazon Order Concerns?

First of all, thank you for your purchase!. Our products are sold on two different Amazon stores. If your order invoice states "Sold by Small Pet Select," we can easily access your account information and will help find the best resolution to your co

Shop Pay Installments

BUY NOW, PAY LATER. When checking out with Shop Pay, you now have the option to pay now or later (on orders over $50.) Paying in installments on Shop Pay allows you to split your purchase amount into 4equal, biweekly installment payments—with 0% inte


WHAT IS SHOP PAY?. Available on hundreds of thousands of stores across the web, you can use Shop Pay to speed up checking out at participating stores by taking away the need to repeatedly fill out checkout forms or remember account passwords. The sol

Sales Tax-Exempt Customers

Sales Tax - Exempt Customers:. Small Pet Select will honor tax exempt purchases made by non-profit organizations, government organizations, and other similar organizations with valid proof of tax exempt status. Tax exempt purchases can only be made w

Accepted Forms Of Payment

We accept the following forms of payment for one-time purchases:. Acceptable forms of payment for setting up Auto-Ship Recurring Order Subscriptions:

What is the 100% Satisfaction Guarantee?

We have a 100% satisfaction guarantee, so if your pet doesn't like what you ordered, we're happy to send you a replacement for the same product or issue you a store credit when reported within 14 days of receiving your shipment. Kindly report all iss

Does Small Pet Select offer a Military Discount?

We do and thank YOU for your service!. Small Pet Select uses another site, Verify Pass, to verify your military/veteran status. You can register directly by going to this link "An e-mail will be sent to xxxx

How do I report issues with my order?

Please contact customer service within 14 days of placing and/or receiving your order. Photo documentation of your concern is always appreciated and maybe be requested for quality control purposes.

Return Policy

We want you and your pet to be completely happy with your purchase from Small Pet Select! That's why we offer a 100% satisfaction guarantee. If for any reason you or your pet aren't satisfied with your order, we're happy to send you a replacement or

Discount Code Exceptions

Please see the following reasons as to why your discount code may not have been successfully applied:. Check the Code: First, please double-check the discount code you entered. Typos can sometimes cause the code to not work. Best to copy and paste. C

How do I return something?

If you are not satisfied with the quality of the product, we ask that you please contact the Customer Service Desk. When customers report a problem it is very helpful to also have photos, especially on hay orders. Please ensure you report all issues

My order arrived, but something is missing. What do I do?

Whoops. Our mistake!. If you ordered hay, please check along the sides of the box. We pack smaller items in the hay to save on shipping. To report a missing item in your order, please contact Customer Service within 14 days of placing your order.

My credit card isn't working. What's wrong?

Life happens. Occasionally a credit card is declined, and it's probably because of one of the following reasons:  1. The billing information entered during checkout doesn't match the information on the credit card. The billing address entered must al

I forgot my password. What do I do?

Contact Customer Service and we'll get you all fixed up. Easy!

Limit of one coupon code per order

Unfortunately, our system only permits one coupon code per order, so you'll have to choose which coupon code you'd like to use at that specific time:. They're all pretty great.

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