At Small Pet Select, we value our customers and strive to provide exceptional products and services. We understand that there may be times when you need to return a purchase for various reasons. In cases where the issue is not due to any fault of our
First of all, thank you for your purchase!. Our products are sold on two different Amazon stores. If your order invoice states "Sold by Small Pet Select," we can easily access your account information and will help find the best resolution to your co
BUY NOW, PAY LATER. When checking out with Shop Pay, you now have the option to pay now or later (on orders over $50.) Paying in installments on Shop Pay allows you to split your purchase amount into 4equal, biweekly installment payments—with 0% inte
WHAT IS SHOP PAY?. Available on hundreds of thousands of stores across the web, you can use Shop Pay to speed up checking out at participating stores by taking away the need to repeatedly fill out checkout forms or remember account passwords. The sol
Sales Tax - Exempt Customers:. Small Pet Select will honor tax exempt purchases made by non-profit organizations, government organizations, and other similar organizations with valid proof of tax exempt status. Tax exempt purchases can only be made w
We accept the following forms of payment for one-time purchases:. Acceptable forms of payment for setting up Auto-Ship Recurring Order Subscriptions:
We have a 100% satisfaction guarantee, so if your pet doesn't like what you ordered, we're happy to send you a replacement or issue you a store credit when reported within 14 days of receiving your shipment. Kindly report all issues with your order (
We do and thank YOU for your service!. Small Pet Select uses another site, Verify Pass, to verify your military/veteran status. You can register directly by going to this link https://verifypass.com/auth/mil/f890b18ae. "An e-mail will be sent to xxxx
Please contact customer service within 14 days of placing and/or receiving your order. Photo documentation of your concern is always appreciated and maybe be requested for quality control purposes.
We want you and your pet to be completely happy with your purchase from Small Pet Select! That's why we offer a 100% satisfaction guarantee. If for any reason you or your pet aren't satisfied with your order, we're happy to send you a replacement or
Store credits expire after 180 days. Some discount codes also have an expiration date, such as the Weekly Cuties free shipping code. Please note the store credit and discount exceptions below:.
If you are not satisfied with the quality of the product, we ask that you please contact the Customer Service Desk. When customers report a problem it is very helpful to also have photos, especially on hay orders. Please ensure you report all issues
Whoops. Our mistake!. If you ordered hay, please check along the sides of the box. We pack smaller items in the hay to save on shipping. To report a missing item in your order, please contact Customer Service within 14 days of placing your order.
Life happens. Occasionally a credit card is declined, and it's probably because of one of the following reasons: 1. The billing information entered during checkout doesn't match the information on the credit card. The billing address entered must al
Contact Customer Service and we'll get you all fixed up. Easy!
Unfortunately, our system only permits one coupon code per order, so you'll have to choose which coupon code you'd like to use at that specific time:. They're all pretty great.