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Frequently Asked Questions


Auto-Ship Accepted Forms Of Payment

Auto-Ship subscriptions require a major credit or debit card to be kept on file for recurring payments. Acceptable forms of payment are:. *ShopPay, Klarna, and PayPal are not acceptable forms of payment for setting up a recurring subscription.

What is Auto-Ship & Save?

We're all about making things easy. It's important to us. Especially when it comes to our animals. And their food. That's why we feel that auto-ship should be, and is, part of what we offer. How does it work? It's pretty easy, really. Plus, you'll ne

Is there a limit to the number of Autoship & Save orders per customer?

No. There are no restrictions. Go wild!

Is Autoship & Save available on all products?

Autoship & Save is available for most products, however, only hay, bedding, and food pellet products are discounted. Availability is noted in the product description.

How will I be billed with Auto-Ship & Save?

Autoship & Save orders are billed automatically to the credit card you associated on your order.

How can I customize or cancel my Auto-Ship & Save?

Using our "Manage your Auto-Ship" feature on your account page, you can:. Opting in to the Auto-Ship & Save SMS text notifications will also provide you with the same features and is much more convenient.

Managing Existing Auto-Ship & Save Orders

You can make changes using the "Manage Auto-Ship Orders" on your account page or by contacting Customer Service.

Problems Processing Your Auto-Ship & Save Order?

If a problem should occur when processing your Auto-Ship & Save order (credit card is expired or declined), we will notify you via email requesting your help so that we can get your order out to you as quickly as possible.

How do I know when my next Auto-Ship & Save delivery is scheduled?

Three days prior to every scheduled Auto-Ship & Save order, you will receive an upcoming notification email including product details, shipping, and billing information. You have until midnight EST the day before your order is to process to make any

How do I update my Auto-Ship & Save shipping address?

To update your Auto-Ship & Save shipping address, please log into your account and select "Manage My Auto-Ship." Or, if easier and time-sensitive, contact customer service to make the change for you. *Updating your one-time purchase account profile d

How does Auto-Ship & Save work?

It's pretty easy, really. Plus, you'll never have to worry about running out of your "must-haves" for your small pet.  We will automatically send and charge your account for a new shipment on a regularly scheduled basis or one you customize to fit yo

Why do some products have an Autoship & Save option but aren't discounted?

Our goal is to make your life easy. Well, easier. Even though there's currently no Autoship & Save discount associated with products other than hay, bedding, and pellets (discounted up to 15% with the auto-ship option). We believe that time = money,

Can I make changes to my Autoship & Save order?

Absolutely. You can start, stop, change, or cancel up to midnight the day before your order is scheduled to process. The time between orders can be any number of days, weeks, or months. If you have questions on how to make changes to an order that ha

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