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Undelivered Package Due To Wrong Address?

We cannot accept responsibility for undelivered packages in the following circumstances:. If the package fails to arrive due to an incorrect or incomplete address provided by the customer. It is essential to verify and ensure the accuracy of your shi

Are you interested in Exporting our products?

How exciting! Chances are we would love to do business with you!. Let's get started. Please fill out this form and our Export Manager will contact you directly once he's reviewed the information. I hope we can work together to accommodate your busine

Where are your warehouses located?

We have 4 warehouses!. United States:. United Kingdom:

Shipping Policy

Fast & Furriest Shipping!. Shipping information: We aim to provide efficient service to our customers at Small Pet Select. Here are the key points:. 1. We operate from three warehouses located in Arizona, Kentucky, and Washington State, strategically

Do you ship to a PO Box?

No we don't, sorry. We need your physical/street address to ship your orders. UPS will only accept shipments to a valid street address. We ship based on the order weight. Our carriers are UPS and US Postal Service. If you are experiencing problems wi

What is UPS SurePost?

UPS SurePost services provide the convenience of UPS shipping and USPS-delivery to customers' mailboxes. Packages weighing between 1 lb. and 4 lb. may ship UPS Surepost.

Does Small Pet Select ship internationally?

Absolutely! We do offer international shipping, but there's a twist in the hay. 🌍📦. From our US online store, we ship exclusively within the Continental United States. However, if you're across the pond in the UK, we've got you covered with our ded

Does Small Pet Select ship to Alaska, Hawaii, or other US territories?

We do, but it may be cheaper to use a freight forwarder. Hay, pellets, and pet food, in general, are pretty heavy and don't usually work well to ship long distances. A Google search for 'mail forwarding' will bring back a bunch of companies that you

What are the dimensions of your hay and bedding boxes?

How can I get my products shipped in a plain box?

We no longer offer the plain white box as an option, sorry.

UPS/USPS: My package was lost or damaged during transit. What do I do?

Sorry for the inconvenience. We know this can be frustrating. To report a damaged or lost package, please contact the customer service desk so we can get your issue resolved asap.  For damaged shipments, photos and details are very important; they ca

How much do you charge for shipping?

Here's a simple breakdown for our pawsitively awesome shipping policy:. 📦 Flat Rate Charge: For all orders under $45, we have a flat rate charge of just $4.99. It's a small fee to make sure your precious small pet supplies hop safely to your doorste

How fast will my order arrive?

Most orders arrive in 1.9 business days; however, transit times are general guidelines. There may be some exceptions due to weather, customer location, Holidays, global current events, etc. Life happens, right?. Most orders are shipped from our wareh

What delivery carriers do you use?

We use UPS and the US Postal Service to ship our products. *UPS does not deliver on Sundays and USPS does not deliver packages in all areas on Sunday

How does the Free Shipping work?

It's as easy as a guinea pig's popcorn! 🐹. Free Shipping: Any order totaling $45 or more (after discounts and before taxes) ships for free! 🎉. Flat Rate Fee: For orders less than $45, we charge a small, nominal flat rate fee of just $4.99. We want

If I have a problem with my international order, what do I do?

If there is an issue with the order upon arrival we will gladly replace your product or issue a store credit. Note that we will not be responsible for any shipping/handling costs associated with it, including the cost of shipping from the freight for

Can I place an international order?

We only ship to US Territories. However, freight forwarding is always an option. A Google search for 'mail forwarding' will yield a number of companies that you can pay to have your Small Pet Select purchase shipped to your international location. Do

What do I do if my package is damaged in transit?

We’re so sorry for the inconvenience! Please contact Customer Service immediately so we can quickly find a resolution for you. Please do not dispose of the package or product before contacting customer service. Photos of the damaged package (exterior

Tracking shows "delivered" but I haven't received my shipment?

Unacceptable! Please contact our amazing Customer Service Support Desk so we can get started on a quick resolution for you and your cutie.

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