Auto-Ship & Save FAQsUpdated 12 days ago
Auto-Ship & Save FAQs
Can I combine items into one Auto-Ship?
Yes. You can group products into one Auto-Ship subscription or keep them on separate schedules.
How do I add products to my current Auto-Ship subscription?
Use your Small Pet Select account to manage available Auto-Ship options. Depending on the subscription and the timing of the request, you may be able to add products, adjust quantities, or change delivery settings.
An order that has already been created or entered processing may not be changeable.
How do I update the delivery address for my Auto-Ship?
Update your shipping address through your Small Pet Select account.
The updated account shipping address syncs to your Auto-Ship subscription for future Auto-Ship shipments. You do not need to maintain or update a separate Auto-Ship shipping address.
Changing your account address does not change an order that has already been created or entered processing or fulfillment.
Are there limits to how many Auto-Ship subscriptions I can have?
You may create multiple Auto-Ship subscriptions within one account, subject to the products and options available in your account.
Will I receive an upcoming shipment reminder?
You’ll receive an email two days before your Auto-Ship order is scheduled to process.
What is the deadline to skip, delay, change, or cancel?
Changes to an upcoming Auto-Ship order must be made by 11:59 PM ET the day before the order is scheduled to process. Once an order has processed, we may not be able to cancel or modify it.
Can I cancel an Auto-Ship order after it has been processed?
An order that has already entered processing or fulfillment may no longer be cancelable or editable. Contact our Customer Success team if you need help with an order already in progress.
Can I use Rewards with Auto-Ship?
Rewards may be used at checkout when an order includes an Auto-Ship or subscription product.
Other discount-code, product-eligibility, minimum-purchase, and stacking rules may still apply. An Auto-Ship product is not, by itself, a reason to reject a Rewards code.
How much do I save with Auto-Ship?
Eligible products may receive Auto-Ship savings. Savings and product eligibility may vary.
What should I know about returns?
Auto-Ship orders follow the standard Return Policy and any listed product-specific exceptions. Some products, including certain subscription boxes and specially priced products, may have additional restrictions.
How can I get help with my Auto-Ship account?
Contact our Customer Success team if you need help with your Auto-Ship account, an upcoming Auto-Ship order, or a subscription change.