Auto-Ship & Save FAQsUpdated 15 days ago
Can I use a promo code with Auto-Ship?
Coupon codes and rewards points generally do not apply to Auto-Ship orders, except for Auto-Ship–specific promotional offers. The AUTOSHIP40 promotion provides 40% off the first Auto-Ship order on eligible products. Limit one per household. Promotional offers have no cash value and may be modified or discontinued at any time without notice. See full Terms & Conditions for details.
How much do I save with Auto-Ship?
Eligible items receive up to 5% off on recurring orders. Free shipping applies on qualifying orders over $49 before tax after discounts. Product eligibility and discount amounts may change.
Will I receive an upcoming shipment reminder?
You will receive an email reminder 5 days before the processing date. If you have SMS turned on, you will also receive a text reminder.
What is the deadline to skip, delay, change, or cancel?
Make changes at least 24 hours before your processing date. The system cut-off is 11:59 PM Eastern Time the night before the processing date. Once an order begins processing, it cannot be canceled or modified.
Can I cancel an Auto-Ship order after it’s been processed?
No. After processing begins, the order is sent to fulfillment and can no longer be canceled or edited. Please make any changes before the cut-off listed above.
What payment methods can I use for Auto-Ship?
Auto-Ship accepts Shop Pay–supported payment methods, including credit cards and PayPal, where shown at checkout. About 24 hours before the process date, a temporary authorization hold may appear. If payment fails, we will prompt you to update your method and will reattempt the charge. Prepaid or gift cards are not eligible for recurring billing.
Are there limits to how many Auto-Ship orders I can have?
No. You can create multiple Auto-Ship subscriptions within a single account and set different frequencies for each item to match your pet’s routine.
Can I combine items into one Auto-Ship?
Yes. You can group items into one subscription or keep them on separate schedules, whatever works best for you.
Where is Auto-Ship available?
Auto-Ship is available within the 48 contiguous United States.
Anything else I should know about returns and exclusions?
Auto-Ship orders follow our standard Return Policy and any listed exceptions. Some products, such as Value Choice Timothy Hay and the Subscription boxes, have specific policy exceptions.
Full Auto-Ship Terms & Conditions: View here
Note: Times are listed in Eastern Time.