Auto-Ship & Save FAQsUpdated 7 days ago

Yes. You can group items into one subscription or keep them on separate schedules, whatever works best for you.

Keeping your pet’s favorites on Auto-Ship is a great way to stay stocked up without the last-minute scramble. To add more goodies to your upcoming order, log into your account and click Manage subscriptions. From there, select View upcoming orders.

Scroll to the bottom of the page and click Add more goodies & save 5% automatically or Browse all products. Click Add on the item you’d like to include, then adjust quantity or frequency if needed. Your item will be added to your upcoming Auto-Ship order and ship together in one box.

To update your delivery address, log into your account and click Manage subscriptions.

From the menu on the right, select Address & payment details. Update your shipping address and save your changes. The new address will apply to upcoming Auto-Ship orders that have not yet been processed.

No. You can create multiple Auto-Ship subscriptions within a single account and set different frequencies for each item to match your pet’s routine.

You will receive an email reminder 5 days before the processing date. If you have SMS turned on, you will also receive a text reminder.

Make changes at least 24 hours before your processing date. The system cut-off is 11:59 PM Eastern Time the night before the processing date. Once an order begins processing, it cannot be canceled or modified.

No. After processing begins, the order is sent to fulfillment and can no longer be canceled or edited. Please make any changes before the cut-off listed above.

Auto-Ship accepts Shop Pay–supported payment methods, including credit cards and PayPal, where shown at checkout. About 24 hours before the process date, a temporary authorization hold may appear. If payment fails, we will prompt you to update your method and will reattempt the charge. Prepaid or gift cards are not eligible for recurring billing.

Eligible items receive up to 5% off on recurring orders. Free shipping applies on qualifying orders over $49 before tax after discounts. Product eligibility and discount amounts may change.

Coupon codes and rewards points generally do not apply to Auto-Ship orders, except for Auto-Ship–specific promotional offers. The AUTOSHIP40 promotion provides 40% off the first Auto-Ship order on eligible products. Limit one per household. Promotional offers have no cash value and may be modified or discontinued at any time without notice. See full Terms & Conditions for details.

Auto-Ship is available within the 48 contiguous United States.

Auto-Ship orders follow our standard Return Policy and any listed exceptions. Some products, such as Value Choice Timothy Hay and the Subscription boxes, have specific policy exceptions.