Auto-Ship & Save FAQsUpdated 17 days ago
Can I use a promo code with Auto-Ship?
Auto-Ship orders already receive built-in discounts, so additional promo codes (including free shipping or % off) can't be applied at checkout. However, first-time subscribers can use AUTOSHIP40 for 40% off the first Auto-Ship order.
How much do I save with Auto-Ship?
You’ll save up to 5% on select products like hay, bedding, and premium pelleted food when you use Auto-Ship. All other products will ship at regular prices, but with the convenience of automatic deliveries.
Can I skip or delay a shipment?
Yes! You can skip a shipment or change your next process date right from your Auto-Ship dashboard. Just be sure to make any changes by midnight the night before the scheduled process date.
Will I get reminders before my Auto-Ship runs?
Yes! We’ll send you an email reminder 5 days before your Auto-Ship order is scheduled to process. If you’ve opted into text alerts, we’ll also send an SMS reminder.
Can I cancel an Auto-Ship order after it’s processed?
Once an Auto-Ship order processes, it begins preparing for shipment right away. We may not be able to cancel it in time. If you need to stop a shipment, please cancel or edit your Auto-Ship before midnight the night before your process date.
Can I use a prepaid debit card for Auto-Ship?
No. Prepaid debit cards are not accepted for recurring payments. Please use a major credit or debit card instead.
What happens if my payment fails?
If a payment doesn’t go through, we’ll send you a notification so you can update your payment method. Once it’s fixed, your order will be reprocessed automatically.
Are there limits to how many Auto-Ship orders I can have?
Not at all! You can have as many Auto-Ship orders as you’d like—set different frequencies for different products to match your pet’s needs.
Can I combine items into one Auto-Ship?
Absolutely. You can manage and group items within one Auto-Ship, or split them into separate schedules—whatever works best for you!