Customer Service HoursUpdated 10 days ago

Need Help? We’re Just a Paw Away

Monday–Friday: 8 AM – 8 PM EST
Saturday : 10 AM – 3 PM EST
Sunday: Closed

We’re also closed on major holidays so our team can recharge with their own furry families.

Need to talk to a fellow pet pawrent?
Phone: +1 855-981-8080

After hours or on weekends? Timothy, our helpful AI assistant, is always on paw — ready to provide 24/7 support with quick answers and guidance. 

And if your question needs a human's touch, he’ll make sure it gets passed along for follow-up the next business day.