Customer Service HoursUpdated 8 days ago

Need Help? We’re Just a Paw Away

U.S. Store Hours
Monday–Friday: 8 AM – 8 PM EST
Saturday: 10 AM – 1 PM EST (No incoming calls)
Sunday: Closed

U.K. Store Hours
Monday–Friday: 9 AM – 5 PM U.K. time

We’re also closed on major holidays so our team can recharge with their own furry families.

Need to talk to a fellow pet pawrent?
Phone: +1 855-981-8080

After hours or on weekends, Timothy, our helpful AI assistant, is always on paw—ready around the clock with quick answers and guidance.

On some platforms, you may notice that our customer service hours appear as 4 AM–8 PM EST that's because both our U.K. and U.S. teams are included in that range.

• The U.K. team starts bright and early at 9 AM–5 PM U.K. time (4 AM–12 PM EST).

• The U.S. team covers 8 AM–8 PM EST.

This overlap helps us support pet parents across time zones—but if you reach out before 8 AM EST, your message may be queued for the U.S. team once they hop online.

And if your question needs a human's touch, he’ll make sure it gets passed along for follow-up the next business day.