How Does Auto-Ship & Save Work?Updated 3 hours ago
Auto-Ship & Save is the easiest way to save money and never run out of your pet’s favorite essentials. With flexible delivery options and an exclusive discount, it’s designed to give you full control with zero commitment.
🐾 How It Works
You choose your favorite products and set your preferred delivery schedule—every few weeks or months.
Your card is automatically charged at the interval you choose.
You'll receive a 5% discount on all eligible Auto-Ship products.
You’ll get three notifications via email (and SMS if opted in):
5 days before your next order processes
Once your card is charged
Once your order ships (including tracking info)
🔁 What You Can Do Anytime
You can manage everything through your account dashboard:
Start or reactivate a subscription
Skip, pause, or cancel anytime before your order is processed
Change frequency, products, or shipping date
Update payment info and shipping address
Need help accessing your portal? Use the "Manage Auto-Ship" button at the top of our site, or click here to access your subscription dashboard.
💳 Payment Methods
Auto-Ship orders accept credit cards only (no PayPal).
If your card fails, we’ll notify you so you can update it before the next charge.
🚫 Discounts and Coupon Codes
Coupon codes and reward points do not apply to Auto-Ship orders.
You can always skip an Auto-Ship order and place a one-time purchase to use a promo code instead.
More details here: Discount Code Exceptions
🔄 Editing vs Cancelling
Changes can be made up until midnight EST the night before your next Auto-Ship processes.
Once processed, orders cannot be canceled or changed.
If the order is already in transit, we may be able to request a UPS Intercept for a $21 fee per box.
📦 Too Late to Cancel? Here’s What You Can Do
If your Auto-Ship order has already been packed or shipped, you can:
Keep the order (hay stays fresh up to 12 months in a cool, dry space)
Request an intercept with UPS (fee applies)
Return the item when it arrives (shipping fees may be deducted from refund)
Let us know how you'd like to proceed—we’re here to help.
❓ Still Have Questions?
If you’re running into login issues, receiving multiple verification codes, or need assistance adjusting your frequency, feel free to contact us. We’ll hop in to help!