Auto-Ship & Save

Auto-Ship & Save lets you receive selected products on a recurring schedule. You choose the products and delivery schedule, and your eligible payment method is charged when each recurring order is processed.

How it works

• Choose eligible products.
• Select an available delivery schedule.
• Review the Auto-Ship details shown in your account.
• Keep an eligible payment method available for recurring charges.
• Receive upcoming order emails before processing.

Eligible products may receive Auto-Ship savings. Savings and product eligibility may vary.

Upcoming order emails

You’ll receive an email approximately two days before your upcoming Auto-Ship order is scheduled to process. We no longer send SMS/text reminders. SMS reminders from our former Recharge platform are not connected to the current Loop Auto-Ship platform.

Replies to previous Auto-Ship text conversations will not manage, skip, cancel, or change orders in our current Auto-Ship system. Use your Auto-Ship portal to review or make changes.

Managing your Auto-Ship subscription

Use your regular Small Pet Select account to manage available Auto-Ship settings, including:

• Delivery timing.
• Product selection.
• Product quantity.
• Payment information.
• Shipping address for future Auto-Ship shipments.
• Skipping, pausing, or canceling when available.

Your account shipping address syncs to the Auto-Ship subscription for future shipments. You do not need to maintain a separate Auto-Ship shipping address.

If an order has already been created, entered processing, or entered fulfillment, a subscription or account change does not automatically change that existing order.

Payment methods

Auto-Ship requires an eligible payment method for recurring charges. Available options and restrictions are shown during account setup and checkout.

If a payment does not go through, follow the current instructions shown in your account or contact our Customer Success team. This article does not specify a retry count or retry schedule.

Rewards and promotions

Rewards may be used at checkout when an order includes an Auto-Ship or subscription product.

Other confirmed promotion, code, product-eligibility, minimum-purchase, and stacking rules may still apply.

Orders that have already entered processing

Once an order has entered processing or fulfillment, it may no longer be possible to cancel or modify it. Contact our Customer Success team if you need help with an order already in progress.

Questions about your account

If you need help accessing or managing your Auto-Ship account, contact our Customer Success team.