Auto-Ship & Save

Auto-Ship & Save is the easiest way to save money and never run out of your pet’s favorite essentials. With flexible delivery options and an exclusive discount, it’s designed to give you full control with zero commitment.

How It Works

You choose your favorite products and set your preferred delivery schedule—every few weeks or months.

Your payment method is automatically charged at the interval you choose.

You’ll receive a 5% discount on all eligible Auto-Ship products.

You’ll also receive notifications via email (and SMS if opted in) exactly 5 days before your upcoming order processes, to make any changes.

What You Can Do Anytime

You can manage everything through your account dashboard:

• Start or reactivate a subscription

• Skip, pause, or cancel up to 24 hours before your next Auto-Ship processes (to avoid cutoff errors)

• Change frequency, products, or shipping date

• Update payment info and shipping address

Need help accessing your portal? Click on the green "Auto-Ship" button at the top of our site, or click here to access your subscription dashboard.

Payment Methods

Auto-Ship orders now accept all Shop Pay–supported payment methods, including credit cards, debit cards, PayPal, and others available at checkout.

Coupon Codes, Rewards & Abuse Prevention

Coupon codes and reward points generally do not apply to Auto-Ship orders, except for certain Auto-Ship–specific promotional discounts we may offer from time to time.

We reserve the right to limit, suspend, or cancel Auto-Ship discounts and promotions in cases of suspected abuse, misuse, or fraudulent activity. This includes—but is not limited to—creating multiple accounts to receive one-time new subscriber discounts.

More details here: Policy Exceptions

Editing vs. Canceling

Changes can be made up until 24 hours before your next Auto-Ship processes.

Once processed, orders cannot be canceled or changed.

If the order is already in transit, we may be able to request a UPS Intercept for a $21 fee per box.

Too Late to Cancel? Here’s What You Can Do

If your Auto-Ship order has already been packed or shipped, you can:

• Keep the order (hay stays fresh up to 12 months in a cool, dry space)

• Request an intercept with UPS (fee applies)

• Return the item when it arrives (shipping fees may be deducted from refund)

Let us know how you'd like to proceed—we’re here to help.

Recharge Concierge SMS Notifications

Through our Recharge Concierge system, all Auto-Ship subscribers are automatically enrolled to receive SMS reminders about upcoming orders unless they opt out. These messages include your 5-day pre-shipment reminder and order processing confirmation.

A +1 US mobile phone number is required to receive SMS texts

Message and data rates may apply. You can opt out at any time by replying STOP to any text we send, and resume by replying START. For assistance, contact our Customer Success team.

Legal Terms

For full program details, please see our Auto-Ship Terms & Conditions & Cancellation Policy.

Still Have Questions?

If you’re running into login issues, receiving multiple verification codes, or need assistance adjusting your frequency, feel free to contact us. We’ll hop in to help!