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How does Small Pet Select determine box weight for hay?Updated a month ago

Hay weights are based on net weight. Our scales are set to deduct the box weight, ensuring our customers are getting the product's full weight. If you have concerns with order weights, please weigh your box (bathroom scale is fine). If your order doesn't weigh enough, we're happy to send you the balance of the hay.

The same applies to our bagged or packaged hay, herbal blends, treats, and snacks.  Measured by weight.

Please email pictures of the box on a scale showing the weight, to customer support to show the warehouse for quality control. 
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