Meet "Timothy" (AI Agent)Updated 8 days ago
Meet Timothy - Our AI Agent with a Hay of a Name
If you’ve seen a message signed:
Paw-sitively yours - Timothy (AI Agent)
That’s our AI assistant, named after the same Timothy hay your pets know and love. And just like our hay, Timothy’s here to bring comfort, care, and support whenever you need it.
Why Timothy?
He helps our team respond faster, especially during busy times and now even after hours too. So whether it’s 10 AM or 10 PM, Timothy’s here to lend a paw with common questions and quick guidance, even when the rest of the team is off-duty.
How does this help you?
Thanks to Timothy, our human team has more time to focus on complex issues, take more calls, and give extra care where it’s needed most. And when you message us at night or on weekends, you’re no longer left waiting until the next day. Timothy's got your back.
Who’s still behind the scenes?
The same people you’ve come to know, love, and trust. Timothy doesn’t replace anyone — he just supports us. Real humans still handle every order, decision, and personalized response. And if you ever want to switch over to a human, just say so — we’re always happy to jump in.
Why the signature?
We believe in transparency. That’s why Timothy now signs his responses clearly:
Paw-sitively yours, Timothy (AI Agent)
So you always know who’s helping you — whether it’s our little hay-named helper or one of our real-life team members.
What if I want to talk to a real person instead of Timothy (our AI helper)?
Great question! While Timothy is available 24/7 to help with quick answers and guidance, we totally understand that sometimes you just want that personal touch only a real human can provide.
If that’s the case, simply reply with:
“Hay Friend”
That little phrase lets both Timothy and our team know you’d prefer to chat with a real person. One of our fellow pet pawrents will hop in as soon as we can!