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If you ordered hay, please check along the sides of the box. We pack smaller items in the hay to save on shipping.&#xA0;To report a missing item in your order, please contact Customer Service within 14 days of placing your order. &#xA0;
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Whoops. Our mistake!. If you ordered hay, please check along the sides of the box. We pack smaller items in the hay to save on shipping. To report a missing item in your order, please contact Customer Service within 14 days of placing your order.

My order arrived, but something is missing.  What do I do?

Billing & Payment

We're all about making things easy.

There's problem with my hay order, what should I do?

What Types of Hay Do We Sell?

What is Grass Hay?

Benefits Of Hay For Guinea Pigs

Is your hay GMO-free?

What is the best way to store hay and how long will it stay fresh?

How much hay should my animal be eating?

Why does my pet need to eat hay?

What kinds of hay does Small Pet Select sell?

Can you send me a sample?

My rabbit is older.  Do I need to do anything special?

What is the difference between 1st, 2nd, and 3rd cut timothy hay?

What kind of hay does my animal need?

Do I need more than one type of hay? Is variety important?

How does hay get moldy? Is moldy hay safe?

What is your substitution policy for Thrifty Thursday?

What is your substitution policy for bundles/combos?

Can my rabbit eat Alfalfa Hay?

How does Small Pet Select determine box weight for hay?

How much hay should I order?

How much of the Guinea Pig food pellets should I feed my cavy?

Guinea Pigs

RHD Virus

Should rabbits eat Alfalfa?

What hay should I feed my new baby bunny

Rabbits

How long can I store and use your feed?

Why won't my chickens eat the pellets?

Niacin percentage in the Chicken Layer Feed?

Can you sprout or ferment our feed?

Are there any pro and prebiotics in the starter feed?

Chic starter size?

Fish meal, is it a controversial ingredient?

Is the wheat you use in the Layer Feed free of glyphosate (Roundup®)?

How often do chickens lay eggs?

How long will farm-fresh eggs keep in the refrigerator?

How long do chickens live?

Should I provide fresh vegetables to my chickens?

What’s the difference between feed and scratch, and why do I need both?

How do I find out if chickens are legal in my area?

When do I switch feeds from starter to grower and grower to layer?

Why do my chickens need oyster shell if there is calcium in the feed?

How much grit and oyster shell should chickens have?

Chickens

Small Pet Small & Medium Habitat Hideout Castle Assembly Instructions and Panel ID

Small Pet Medium Habitat Hideout Tunnel Assembly and Panel ID

Cuddle Pod-Medium Comparison Photos

Habitats and Accessories

Nutri-Recovery - Nutri-Rescue  What's the difference?

How do I use Nutri-Rescue or Nutri-Recovery?

Pestavert: Small Pet Select's super safe external parasite repellent

Remedies and Supplements

Nut Free?

Snacks and Treats

What is the right serving size for the herbs and herbal blends?

Herbs and Herbal Blends

How do I introduce a new food?

Are there nuts in your pelleted foods?

Pelleted Food

Small Pet Select pine pellets for litter boxes: why they are safer than wood stove pellets or other companies' pine pellets

How to clean a litter box when using Small Pet Select pine pellets

Proposition 65 (Applies only to orders in, or shipping to California.)

Does Small Pet Select determine paper bedding by weight or by volume?

Bedding and Litter

Products

Updating your expired credit card in Auto-Ship & Save?

Credit Card about to expire?

Auto-Ship Accepted Forms Of Payment

What is Auto-Ship & Save?

Is there a limit to the number of Autoship & Save orders per customer?

Is Autoship & Save available on all products?

How will I be billed with Auto-Ship & Save?

How can I customize or cancel my Auto-Ship & Save?

Managing Existing Auto-Ship & Save Orders

Problems Processing Your Auto-Ship & Save Order?

How do I know when my next Auto-Ship & Save delivery is scheduled?

How do I update my Auto-Ship & Save shipping address?

How does Auto-Ship & Save work?

Why do some products have an Autoship & Save option but aren't discounted?

Can I make changes to my Autoship & Save order?

Frequently Asked Questions

Auto-Ship & Save

Responsibility for Return Shipping

Amazon Order Concerns?

Shop Pay Installments

ShopPay

Sales Tax-Exempt Customers

Accepted Forms Of Payment

What is the 100% Satisfaction Guarantee?

Does Small Pet Select offer a Military Discount?

How do I report issues with my order?

Return Policy

Store Credits and Discounts

How do I return something?

My credit card isn't working. What's wrong?

I forgot my password. What do I do?

Limit of one coupon code per order

Weather affecting your delivery time?

Why does my tracking information say "label created"?

Order Confirmation and Tracking Notifications

Why does UPS or USPS show my tracking number as "not found?"

How do I track my order?

Tracking

Undelivered Package Due To Wrong Address?

Are you interested in Exporting our products?

Where are your warehouses located?

Shipping Policy

Do you ship to a PO Box?

What is UPS SurePost?

Does Small Pet Select ship internationally?

Does Small Pet Select ship to Alaska, Hawaii, or other US territories?

What are the dimensions of your hay and bedding boxes?

How can I get my products shipped in a plain box?

UPS/USPS: My package was lost or damaged during transit.  What do I do?

How much do you charge for shipping?

How fast will my order arrive?

What delivery carriers do you use?

How does the Free Shipping work?

If I have a problem with my international order, what do I do?

Can I place an international order?

What do I do if my package is damaged in transit?

Tracking shows "delivered" but I haven't received my shipment?

Shipping

Shipping & Tracking

Reward Point Redemption Cheat Sheet

Rewards Program

Rewards

Customer Service Hours

100% Satisfaction Guarantee

Meet our Chicken Guru - Lisa Steele

Saskia- Our Guinea Pig Guru

Small Pet Select Programs for Rescues

What are Thrifty Thursday deals?

Video Content Givaway - VLOG

What if I miss one of Belinda's blogs or posts?

When does Belinda publish posts?

How to get your pet featured in Weekly Cuties

Does Small Pet Select have a wholesale program?

Donation Requests

Cruelty-free shopping

Does Small Pet Select give discounts to rescues?

Where is your store located?

LOVE TEAMWORK? LOVE ANIMALS?

How do I contact Belinda?

When is the Weekly Cuties blog sent out?

About Us

Blogs

My order arrived, but something is missing. What do I do?Updated 3 months ago