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Responsibility for Return ShippingUpdated 3 months ago

At Small Pet Select, we value our customers and strive to provide exceptional products and services. We understand that there may be times when you need to return a purchase for various reasons. In cases where the issue is not due to any fault of our product, we kindly request that you assume responsibility for the return shipping costs. Please take a moment to review our return shipping policy:

Responsibility for Return Shipping: If you encounter an issue with your purchase that is unrelated to any fault or defect in our product, we kindly ask that you cover the associated return shipping costs. This may include situations like a change of mind, ordering the wrong size or color, or any other reason not directly related to a product defect.

Communication and Authorization: We want to ensure your satisfaction, so before proceeding with a return, we encourage you to reach out to our customer support team. They are here to discuss the issue, explore potential solutions, and assist you in the best possible way.

Return Shipping Method: We understand that convenience matters, which is why we allow you to choose the shipping method that suits you best for the return. We recommend using a reliable shipping service that offers tracking and insurance to protect your return shipment until it reaches our facility.  For your convenience, we can also provide you with a pre-paid return label and deduct the return shipping cost from your resolution choice.

Condition of Returned Item: To be eligible for a refund or appropriate resolution, please ensure that the returned item is in its original condition and packaging, without any signs of use, damage, or alteration. Meeting these conditions will ensure that you are eligible for a refund or resolution.

Refund and Resolution Process: Once we receive the returned item and confirm its eligibility, we will promptly proceed with the necessary steps to address the matter. This may involve issuing a store credit, providing a replacement, or offering an appropriate resolution based on the specific circumstances and our company's policies.

We understand that our return shipping policy may differ from your expectations, but we want to assure you that our intention is to maintain fairness and transparency for all our valued customers. If you have any questions or require further clarification regarding this policy, please don't hesitate to contact our friendly customer support team. We are here to help.

Thank you for your understanding and cooperation in adhering to our return shipping policy.

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