Rewards & Discounts FAQUpdated 3 hours ago

We love rewarding our customers! Whether you’re using loyalty points or applying a promo code, here’s how to get the most from your savings.

🎁 Rewards Program (Points)

Earn points every time you shop!

1 point per $1 spent
Redeem points for discounts:
- 100 points = $5
- 200 points = $10
- 300 points = $15
- 400 points = $20

➡️ Redeem your points here

Once you click “Redeem,” you’ll receive a unique discount code to apply at checkout. The code will also be emailed to you.

⏳ Do Rewards Points Expire?

Yes — points expire 6 months after they’re earned. If your points disappeared, it’s likely due to this automatic expiration. You can check your Redemption History in your rewards dashboard for details.

If you think there was a mistake, contact us. We’re happy to review your account.

🐾 Can I Use Points with Auto-Ship Orders?

No — points and promo codes can only be used on one-time purchases. Auto-Ship products are already discounted and do not allow stacking.

Tip: You can pause your subscription, order the product as a one-time purchase, and apply your code that way.

Some common reasons a discount code might not work:

You're trying to use it on an Auto-Ship item
You already redeemed it (most codes are one-time use)
You have a discounted pop-up item in your cart
You're using another promotion (discounts can’t be combined)
You’re using Value Choice Hay, which is already at its lowest price

More details: Discount Code Exceptions

🎖️ Military Discount

We offer 10% off for military personnel and veterans through VerifyPass:
➡️ Apply here

Once verified, you’ll receive a one-time-use code by email. Be sure to paste it manually into the discount box at checkout.

Note: Military codes can't be used on Auto-Ship orders.

❓Need Help?

If your code isn’t working, or you're unsure how many points you have, contact us and we’ll be happy to help!

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