What is the 100% Satisfaction Guarantee?Updated 2 months ago

We have a 100% satisfaction guarantee, so if your pet doesn't like what you ordered, we're happy to send you a replacement or issue you a store credit when reported within 14 days of receiving your shipment. 

Kindly report all issues with your order (i.e., missing items, delivery issues, product concerns) within 14 days of receipt. Photo documentation for quality control purposes is always appreciated.

We do not issue refunds, store credits, or replacements on replacements.

Only one replacement or store credit per order

Replacement shipping addresses must be within the continental U.S.

In very few extenuating circumstances, we may agree to a return more than 14 days after receipt. The customer will be responsible for the return shipping cost.

We reserve the right to limit refunds and replacements.