We have a 100% satisfaction guarantee, so if your pet doesn't like what you ordered, we're happy to send you a replacement of the same kind or different (must be equivalent in value) or issue you a store credit. when reported within 30 days of receipt. 

Please ensure you report all issues with your order (i.e. missing items, delivery issues, product concerns) within 30 days of receipt.  We do not issue replacements on replacements.

We reserve the right to limit refunds, store credits, and replacements.

In very few extenuating circumstances, we may agree to a return more than 30 days after purchase: if you want to return something outside of 30 days, you the customer, will be responsible for the return shipping.