What is the 100% Satisfaction Guarantee?

We have a 100% satisfaction guarantee, so if your pet doesn't like what you ordered, we're happy to send you a replacement of the same kind or different (must be of equal or lesser value) or issue you a store credit within 14 days of receiving your shipment. 

Kindly report all issues with your order (i.e. missing items, delivery issues, product concerns) within 14 days of receipt. Photo documentation for quality control purposes is always appreciated.

We do not offer replacements on replacements,

We reserve the right to limit refunds and replacements. 

Replacement addresses must be within the continental U.S.

*In very few extenuating circumstances, we may agree to a return more than 14 days after receipt.

The customer will be responsible for the return shipping cost.



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