We have a 100% satisfaction guarantee, so if your pet doesn't like what you ordered, we're happy to send you a replacement of the same kind or different (must be equivalent value) or give you a store credit within 14 days of receiving your shipment. We do not offer replacements on replacements.
Please ensure you report all issues with your order (i.e. missing items, delivery issues, product concerns) within 14 days of receipt. Photo documentation for quality control purposes is always appreciated.
We reserve the right to limit refunds and replacements.
*In very few extenuating circumstances, we may agree to a return more than 14 days after receipt.
The customer will be responsible for the return shipping cost.