We have a 100% satisfaction guarantee, so if your pet doesn't like what you ordered, we're happy to send you a replacement of the same kind or different (must be equivalent value) or give you a store credit within 30 days of receiving your shipment. We do not offer replacements on replacements.
Please ensure you report all issues with your order (i.e. missing items, delivery issues, product concerns) within 30 days of receipt.
We reserve the right to limit refunds and replacements.
*In very few extenuating circumstances, we may agree to a return more than 30 days after receipt.
The customer will be responsible for the return shipping cost.