Hay weights are based on net weight. Our scales are set to deduct the box weight, ensuring our customers are getting the product's full weight. If you have concerns with order weights, please weigh your box (bathroom scale is fine). If your order doesn't weigh enough, we're happy to send you the balance of the hay.
Please email pictures of the box/package on the scale to customer support to show the warehouse for quality control. It helps, and we thank you!