Our weights are gross, not net, so the total weight, including the box, is 2, 5, 10 lbs., etc. If you have concerns with order weights, please weigh your box (bathroom scale is fine). If your order doesn't weigh enough, we're happy to send you the balance of the hay.
The same applies to our bagged or packaged hay, herbal blends, treats, and snacks. Measured by weight.
Please email pictures of the box/package on the scale to customer support so we can show the warehouse for quality control. It helps, and we thank you!