If you are not satisfied with the quality of the product, we ask that you please contact the Customer Service Desk.
When customers report a problem it is very helpful to also have photos, especially on hay orders.
Please ensure you report all issues with your order (i.e., missing items, delivery issues, product concerns) within 14 days of receipt.
We reserve the right to limit refunds, store credits, and replacements.
In very few extenuating circumstances, we may agree to a return more than 14 days after receipt (shipping costs not included).