We have a 100% satisfaction guarantee, so if you or your pet are not satisfied with your purchase we're happy to send you a replacement (of equivalent value) or issue you a store credit when reported within 30 days of receipt of your purchase.
Small Pet Select does not take title to returned items until the item arrives at our Warehouse. At our discretion, a refund or store credit may be issued without requiring a return. In this situation, Small Pet Select does not take title to the credited item.
In very few extenuating circumstances, we may agree to a return more than 30 days after receipt; return shipping cost would be the customer's responsibility.
Photo documentation of your concern is always appreciated.
We reserve the right to limit refunds, store credits, and replacements.