# smallpetselect

> Public Help Center articles for smallpetselect.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Small Pet Select - Awarded Small Pet Food Product of the Year 2023 by Pet Innovation Awards!](https://help.smallpetselect.com/en-US/small-pet-select---awarded-small-pet-food-product-of-the-year-2023-by-pet-innovation-awards-402296.md): We are thrilled to share some incredible news that fills our hearts with pride! Small Pet Select has been named the Small Pet Food Product of the Year by the prestigious Pet Innovation Awards 2023!. Small Pet Food Product of the Year (2023). This est
- [Small Pet Select - Named a Best Petcare Brand by Newsweek and Statista 2022](https://help.smallpetselect.com/en-US/small-pet-select---named-a-best-petcare-brand-by-newsweek-and-statista-2022-402290.md): Small Pet Select Celebrates Recognition as a Top Petcare Brand. Small Pet Select has been honored as one of the Best Petcare Brands by Newsweek and Statista. This accomplishment wouldn't have been possible without the unwavering dedication of our inc
- [Warehouse Locations](https://help.smallpetselect.com/en-US/warehouse-locations-390428.md): We don't operate a physical store; our products are exclusively available online. We have 4 warehouses!
- [Customer Service Hours](https://help.smallpetselect.com/en-US/customer-service-hours-386175.md): We're here to lend a helping paw 6 days a wheek!. Monday - Friday: 8 AM - 8 PM EST. Saturday: 10 AM - 3 PM EST.
- [Cruelty-free shopping](https://help.smallpetselect.com/en-US/cruelty-free-shopping-386184.md): Small Pet Select is 100% cruelty-free. Period.
- [Partner Programs & Opportunities](https://help.smallpetselect.com/en-US/partner-programs-and-opportunities-386177.md): Here at Small Pet Select, we believe in making it a priority to dedicate our time and resources to supporting and giving back to rescues and other 501(c)3 organizations. We have a number of programs to help our rescues and other nonprofit...
- [Donation Requests](https://help.smallpetselect.com/en-US/donation-requests-386182.md): We love supporting shelters and rescues and will do all we can to help out with your events or emergencies. Just fill out the donation request form and let's see what we can do together!
- [Meet "Timothy" (AI Agent)](https://help.smallpetselect.com/en-US/meet-%22timothy%22-(ai-agent)-1532518.md): Paw-sitively yours - Timothy (AI Agent). That’s our AI assistant, named after the same Timothy hay your pets know and love. And just like our hay, Timothy’s here to bring comfort, care, and support whenever you need it. He helps our team respond fast
- [Behind the Brand](https://help.smallpetselect.com/en-US/behind-the-brand-390427.md): Small Pet Select started back in 2012 because Lizzie the guinea pig wouldn't eat her hay. Owner Laurie Gordon had adopted a sweet little cavy, and named her Lizzie. This little piggy was picky, though, and would not eat hay. Laurie tried all the stor
- [Meet Our Vet - Dr. Brem](https://help.smallpetselect.com/en-US/meet-our-vet---dr-brem-398583.md): Dr. Brem. Stay up to date with Dr. Brem's Blogs
- [Meet our Chicken Guru - Lisa Steele](https://help.smallpetselect.com/en-US/meet-our-chicken-guru---lisa-steele-386168.md): Hi everyone! I just wanted to take a minute to introduce myself. My name is Lisa Steele, and I’m the new chicken spokesperson for Small Pet Select. I’m a fifth-generation chicken keeper, Maine Master Gardener, and creator of the popular website Fresh
- [Saskia- Our Guinea Pig Guru](https://help.smallpetselect.com/en-US/saskia-our-guinea-pig-guru-386176.md): The best way to contact Saskia is through L.A. Guinea Pig Rescue or her YouTube channel.
- [Return Policy](https://help.smallpetselect.com/en-US/return-policy-390431.md): If you or your pet aren't satisfied with your purchase, you may request a return within 14 days of receipt for most products. We do not accept returns for:. Customers are responsible for return shipping costs unless the return is due to our error. Or
- [Picky Pet Promise - Satisfaction Guarantee](https://help.smallpetselect.com/en-US/picky-pet-promise---satisfaction-guarantee-390432.md): We stand behind the quality of our products — it’s all part of our Picky Pet Promise, also known as our Satisfaction Guarantee. If you or your pet aren’t satisfied with your order, contact us within 14 days of receipt and we’ll review the situation w
- [Shipping Policy – Fast & Furriest Shipping!](https://help.smallpetselect.com/en-US/shipping-policy-%E2%80%93-fast-and-furriest-shipping-390429.md): Shipping Policy. At Small Pet Select, we're committed to getting fresh products to you as quickly as possible. Warehouses: We ship from three strategic U.S. locations — Arizona, Kentucky, and Washington — to help ensure fast delivery. Orders may occa
- [Shipping Fulfillment and Updates: Weather, Holidays, and Carrier Impacts](https://help.smallpetselect.com/en-US/shipping-fulfillment-and-updates-weather-holidays-and-carrier-impacts-1038177.md): At Small Pet Select, we’re committed to ensuring your orders arrive as smoothly and quickly as possible—even when weather, holidays, or other disruptions impact delivery. Here’s the latest on how these events may affect shipping. We’re experiencing s
- [Expedited Shipping Options and Special Handling Requests](https://help.smallpetselect.com/en-US/expedited-shipping-options-and-special-handling-requests-623891.md): Expedited Shipping Options and Special Handling Requests. For expedited shipping or special handling order requests, please call our customer service team at 855-981-8080 so we can take your order over the phone. This ensures we can coordinate with o
- [Shipping Restrictions & PO Box Information](https://help.smallpetselect.com/en-US/shipping-restrictions-and-po-box-information-2141632.md): At Small Pet Select, we want your package to arrive safely and quickly. To help make that happen, here are a few important things to know about shipping addresses and delivery methods. Unfortunately, our primary carriers—UPS and FedEx—do not deliver
- [Policy Exceptions](https://help.smallpetselect.com/en-US/policy-exceptions-2167239.md): We want to be upfront about the few situations where our regular policies don’t apply. This page brings together all our exclusions for the Picky Pet Promise, returns, and discount codes so you have everything in one place. Our Picky Pet Promise mean
- [Refunds, Replacements, and Store Credit](https://help.smallpetselect.com/en-US/refunds-replacements-and-store-credit-1975560.md): Refunds, Replacements, and Store Credit. We’re pet parents too, and we want you (and your crew) to be happy with your order. If something arrives damaged, incorrect, or not as expected, please contact us within 14 days of receipt so we can help. Ther
- [Privacy & Trackers Concern](https://help.smallpetselect.com/en-US/privacy-and-trackers-concern-2424922.md): Why does my browser say your site has so many trackers?. Some browsers and privacy tools count every script our site uses and call them “trackers.” These tools help your cart work, show you past items, and keep the site running smoothly, so the numbe
- [Privacy & Email Use](https://help.smallpetselect.com/en-US/privacy-and-email-use-3045892.md): We value your privacy and do not sell or share your personal information with outside parties. We may use your email address to send follow-up or retargeting emails about our products, promotions, or updates you might be interested in. You can opt ou
- [Speedy Shipping Secrets: Getting Your Bunny Jewelry Bling & Pet Supplies Faster!](https://help.smallpetselect.com/en-US/speedy-shipping-secrets-getting-your-bunny-jewelry-bling-and-pet-supplies-faster-3775580.md): Want your Small Pet Select order to arrive as fast as possible? We love getting fresh supplies to your small friends, so we offer a little trick to automatically upgrade your shipping!. Our lightweight items, like adorable accessories (such as the Bu
- [How is my hay packaged and shipped?](https://help.smallpetselect.com/en-US/how-is-my-hay-packaged-and-shipped-7866052.md): Learn about our hay box styles, which sizes come in which box type, and why we ship hay directly in its box without an outer shipping box.
- [Auto-Ship Terms, Conditions & Cancelation Policy](https://help.smallpetselect.com/en-US/auto-ship-terms-conditions-and-cancelation-policy-2039382.md): By enrolling in Small Pet Select’s Auto-Ship & Save subscription program (“Auto-Ship”), you agree to these Terms and Conditions (“Terms”), as well as our Terms of Service and Privacy Policy. These Terms constitute the entire agreement between you and
- [Auto-Ship & Save FAQs](https://help.smallpetselect.com/en-US/auto-ship-and-save-faqs-388735.md): Yes. You can group items into one subscription or keep them on separate schedules, whatever works best for you. Keeping your pet’s favorites on Auto-Ship is a great way to stay stocked up without the last-minute scramble. To add more goodies to your
- [How to Manage or Edit Your Auto-Ship Subscription](https://help.smallpetselect.com/en-US/how-to-manage-or-edit-your-auto-ship-subscription-386147.md): How to Manage or Edit Your Auto-Ship Subscription. You can make changes to your Auto-Ship subscription at any time through your account. This includes adjusting delivery frequency, changing the quantity or items, pausing future shipments, or cancelin
- [How to Update Your Shipping Address for Auto-Ship](https://help.smallpetselect.com/en-US/how-to-update-your-shipping-address-for-auto-ship-419489.md): How to Update Your Shipping Address for Auto-Ship. If you’ve moved or want to send your next Auto-Ship order to a different location, you can update the shipping address at any time in your account. To change your shipping address:. Note: Changes mus
- [Can I Use a Promo Code with Auto-Ship?](https://help.smallpetselect.com/en-US/can-i-use-a-promo-code-with-auto-ship-2047271.md): Can I Use a Promo Code with Auto-Ship?. Auto-Ship & Save already includes built-in discounts on select items like hay, bedding, and premium pelleted food. Because of that, additional discount codes, loyalty points, or store credit cannot be stacked o
- [How Does Auto-Ship & Save Work?](https://help.smallpetselect.com/en-US/how-does-auto-ship-and-save-work-2141626.md): Auto-Ship & Save is the easiest way to save money and never run out of your pet’s favorite essentials. With flexible delivery options and an exclusive discount, it’s designed to give you full control with zero commitment. You choose your favorite pro
- [Recharge Concierge SMS – Opting In, Opting Out, and Troubleshooting](https://help.smallpetselect.com/en-US/recharge-concierge-sms-%E2%80%93-opting-in-opting-out-and-troubleshooting-2198772.md): How do I stop receiving texts?Reply to any text message from us with STOP or UNSUBSCRIBE. How do I start receiving texts again?Reply to the last message we sent you, or text us at:📱 +1 844-919-1995. Why am I not getting messages?. Your phone number
- [Wholesale FAQ](https://help.smallpetselect.com/en-US/wholesale-faq-388737.md): We sure do! If you're interested in purchasing in bulk and reselling Small Pet Select products, chances are we'd love to work with you. Continental US. Wholesale pricing is here to help resellers (boutique stores, independent shops) and 501(C)3 anima
- [Rewards Program](https://help.smallpetselect.com/en-US/rewards-program-386283.md): The Rewards Landing Page will provide you with all the new features and deals!. You earn reward points with your very first order!
- [Rewards Program FAQ](https://help.smallpetselect.com/en-US/rewards-program-faq-388741.md): Here's what you need to know about reward points and returns:. For Replacements: If you've used reward points for a purchase and decide to return the item in exchange for a replacement, the original points used will not be added back to your account.
- [Birthday Rewards](https://help.smallpetselect.com/en-US/birthday-rewards-433333.md): Add Your Birthday and Receive 100 Reward Points. How can I add my birthday?. Adding your birthday is a breeze! Simply log in to your Rewards account, scroll down to the "Way To Earn Points" section, and you'll find a block to add your birthday. When
- [Reward Point Redemption Cheat Sheet](https://help.smallpetselect.com/en-US/reward-point-redemption-cheat-sheet-386281.md): It's fantastic to see your enthusiasm for our Reward Points Program. Here's a handy cheat sheet for redeeming those points:. 🌟 100 points = $5 off. 🌟 200 points = $10 off. 🌟 300 points = $15 off. 🌟 400 points = $20 off. Wow! Your little ones are
- [How do I apply my Rewards discount at checkout?](https://help.smallpetselect.com/en-US/how-do-i-apply-my-rewards-discount-at-checkout-498061.md): Browser View The discount code or gift card code, should be entered in the highlighted box (see image) found on any of the checkout pages (Information, Shipping, Payment) before finalizing your order.
- [Rewards & Discounts FAQ](https://help.smallpetselect.com/en-US/rewards-and-discounts-faq-2142015.md): We love helping pet parents save a little hay while spoiling their furry family members. Here’s everything you need to know about rewards points, promo codes, and discounts at Small Pet Select. You’ll earn rewards points every time you shop with us!.
- [Veterinary Disclaimer](https://help.smallpetselect.com/en-US/veterinary-disclaimer-425262.md): Veterinary Disclaimer:. Small Pet Select products are thoughtfully crafted with the well-being of small, large, and feathered companions in mind. Our collections are organized by species to help you find items designed to support your pet’s specific
- [Safety Disclaimer](https://help.smallpetselect.com/en-US/safety-disclaimer-476076.md): At Small Pet Select, your pets’ safety and well-being are at the heart of everything we do. Our products are thoughtfully designed with durability and security in mind, and routine care and supervision help maintain a safe home environment. Regularly
- [Different Small Pet Select Hay Box? Matte vs. Glossy Packaging Explained](https://help.smallpetselect.com/en-US/different-small-pet-select-hay-box-matte-vs-glossy-packaging-explained-7710636.md): Matte and glossy hay boxes are both normal. The finish is cosmetic and does not indicate the age or freshness of the hay.
- [Small Pet Select Pine Pellets for litter boxes: why they are safer than wood stove pellets or other companies' pine pellets?](https://help.smallpetselect.com/en-US/small-pet-select-pine-pellets-for-litter-boxes-why-they-are-safer-than-wood-stove-pellets-or-other-companies-pine-pellets-386233.md): There are health issues with almost all pine pellets out there because they still contain the phenols. Ours, however, are kiln-dried and have the phenols removed... no health issues here. We know a lot of people do use the wood stove pellets because
- [How to clean a litter box when using Small Pet Select pine pellets](https://help.smallpetselect.com/en-US/how-to-clean-a-litter-box-when-using-small-pet-select-pine-pellets-386231.md): Here's the secret:. When the animal pees, you will only see a tiny little circular spot on the surface. Underneath, though, is a little mountain that has been turned to dust. Picture a volcano. So... the best way to clean these pellets is to use a fl
- [Proposition 65 (Applies only to orders in, or shipping to California)](https://help.smallpetselect.com/en-US/proposition-65-(applies-only-to-orders-in-or-shipping-to-california)-386235.md): In accordance with Proposition 65 and the state of California, Small Pet Select is obligated to place warning labels on all products containing wood dust. Because some of our products fall into this category, if you live in or are shipping to Califor
- [Small & Medium Habitat Hideout Castle Assembly Instructions and Panel ID](https://help.smallpetselect.com/en-US/small-and-medium-habitat-hideout-castle-assembly-instructions-and-panel-id-386215.md): Small Pet Habitat Hideout Castles (medium and small size) Assembly and Panel ID Instructions. Required Pieces:. Panels should slide together smoothly. DO NOT FORCE!. Place the assembly upside down on a flat surface before inserting panel “D”. Place
- [Medium Habitat Hideaway Tunnel Panel ID](https://help.smallpetselect.com/en-US/medium-habitat-hideaway-tunnel-panel-id-386216.md)
- [Medium Cuddle Pod Comparison Photos](https://help.smallpetselect.com/en-US/medium-cuddle-pod-comparison-photos-386217.md): Belinda next to the medium-sized Cuddle Pod. Belinda is about 8 pounds and she's 1'4" tall.
- [Large Habitat Hideway Tunnel Panel ID](https://help.smallpetselect.com/en-US/large-habitat-hideway-tunnel-panel-id-531947.md)
- [What is Grass Hay?](https://help.smallpetselect.com/en-US/what-is-grass-hay-386236.md): Grass hay is the tasty, soft hay that most small pets gobble right up and it provides just the right amount of fiber, protein, and fat. High levels of fiber are super necessary to help the digestive system keep everything moving as it should. Therefo
- [Benefits Of Hay For Guinea Pigs](https://help.smallpetselect.com/en-US/benefits-of-hay-for-guinea-pigs-386249.md): Feeding your guinea pigs hay has numerous advantages. Perhaps most importantly it helps them regulate digestion, ensuring that their food is processed properly. Without it, your cavies can develop stomach problems such as diarrhea. Hay is quite abras
- [Why does my pet need to eat hay?](https://help.smallpetselect.com/en-US/why-does-my-pet-need-to-eat-hay-386239.md): Veterinarians recommend that grass hay make up 70-80% of a small animal's diet (in this case, we are talking about rabbits, guinea pigs, and chinchillas). Providing quality grass hay is extremely important for two primary reasons:. 1) Your pet requir
- [What Varieties of Hay Does Small Pet Select Sell?](https://help.smallpetselect.com/en-US/what-varieties-of-hay-does-small-pet-select-sell-386253.md): We’re super excited: we now have multiple varieties of hay to choose from. See below for our current hay products and a brief description of each. You can also browse the full collection on our Hay Collection page. The first harvest of the summer. Th
- [Timothy Hay Guaranteed Analysis](https://help.smallpetselect.com/en-US/timothy-hay-guaranteed-analysis-386254.md): 1st Cutting Timothy. 2nd Cutting Timothy. 3rd Cutting Timothy
- [Pestavert: Small Pet Select's super safe external parasite repellent](https://help.smallpetselect.com/en-US/pestavert-small-pet-select-s-super-safe-external-parasite-repellent-386220.md): Dr. Pusillo used extensive research on aged Amazonian nut oils to develop Pestavert. It's so safe you can spray it in your own mouth... crazy! Human-grade, organic, and GMO-free.This formula acts against mites, lice, fleas, ticks, and many other exte
- [Pestavert Application](https://help.smallpetselect.com/en-US/pestavert-application-514107.md): Application Directions for Pestavert Spray and Gel:. Direct Application on Pets:. Use Around Living Areas:. Frequency:. Safety Precautions:. For Human Use:. Veterinary Disclaimer:. By following these directions and seeking veterinary advice when nece
- [Nutri-Rescue and Nutri-Recovery FAQ](https://help.smallpetselect.com/en-US/nutri-rescue-and-nutri-recovery-faq-1177376.md): Nutri-Rescue is a rapid-response nutritional supplement designed for herbivores. It contains species-appropriate probiotics to help rebuild gut health, support digestion, and encourage normal eating behavior. While not a meal replacement, it’s a grea
- [Pet Greens FAQ](https://help.smallpetselect.com/en-US/pet-greens-faq-386223.md): Pet Greens® Product Information. Why do cats eat grass? Why do dogs eat grass?. Why is wheat grass good for pets?. Does wheat grass contain wheat gluten?. How much wheat grass should I feed my pet?. How can I introduce live wheat grass to my pet?. Pe
- [Handcrafted Natural Products Disclaimer](https://help.smallpetselect.com/en-US/handcrafted-natural-products-disclaimer-413526.md): At Small Pet Select, we believe every pet, whether they’re furry, bunny, piggy, chinny, scaly, or a feathered friend, deserves something a little extra special. That’s why all of our toys, chews, and celebration items are made by hand with care, not
- [Birthday Cake -Tropical Trio](https://help.smallpetselect.com/en-US/birthday-cake--tropical-trio-5602101.md): Tropical Trio Birthday Cake FAQ. Looking to celebrate your pet’s big day in the sweetest way possible? 🎂🐾 You’re in the right place. Our Tropical Trio Birthday Cake is made for memorable moments, adorable photos, and a whole lot of happy hops and s
- [How to get your pet featured in Top 10 Cuties of the Week](https://help.smallpetselect.com/en-US/how-to-get-your-pet-featured-in-top-10-cuties-of-the-week-386173.md): I want to see my cutie featured! How can I submit my pet's photo?. We're always looking for new celebrities. We can only fit in a small number of the photos we receive, but please be assured we look at them all, and each one makes us smile. And giggl
- [Top 10 Cuties of the Week Blog](https://help.smallpetselect.com/en-US/top-10-cuties-of-the-week-blog-386179.md): Where can I find the Weekly Cuties blog?. Our Top 10 Cuties of the Week blog goes out every Saturday morning (except during the month of December). You’ll receive it by email if you have an account with us. You can also find it on our Facebook, Insta
- [RHD Virus - Information sheet on Rabbit Hemorrhagic Disease](https://help.smallpetselect.com/en-US/rhd-virus---information-sheet-on-rabbit-hemorrhagic-disease-386180.md): Unfortunately, the RHD virus has reached North America and several cases have been reported in British Columbia (Canada), just north of the Washington State border, in Ohio, and in western Pennsylvania. Here is an excellent summary of the virus:. Cli
- [General Questions](https://help.smallpetselect.com/en-US/general-questions-396057.md): Depends on the breed and age. Some chickens lay an egg almost every day, others every 1 1/2 to 2 days. If the chicken is broody or going through a molt, they may not lay for several days to weeks. Everyone needs a break sometimes. For real, and we'll
- [Niacin Levels in our Layer Feed](https://help.smallpetselect.com/en-US/niacin-levels-in-our-layer-feed-395401.md): There are four main sources of niacin in animal feed:. When we formulate our feed, we account for all of this. Not enough niacin can lead to serious deficiencies, especially in waterfowl like ducks. Too much niacin is rare and would require a signifi
- [If I purchase the Layer Feed, do I need to add Grit or Oyster Shell to it?](https://help.smallpetselect.com/en-US/if-i-purchase-the-layer-feed-do-i-need-to-add-grit-or-oyster-shell-to-it-386207.md): Great question! It's recommended that the grit and the oyster shell be offered separately. We don’t know exactly how much a hen will need in any one day, but she is pretty good about regulating her own intake on those things. If the grit and oyster s
- [Avian Influenza (Update)](https://help.smallpetselect.com/en-US/avian-influenza-(update)-386195.md): Get The Facts About Avian Influenza. Avian Influenza (or Bird Flu) in Backyard Chicken Flocks. Signs of Avian Influenza. Avian Influenza Frequently Asked Questions. Alert flyer for poultry owners
- [Location](https://help.smallpetselect.com/en-US/location-388739.md): We don't have a brick-and-mortar store. Our products are sold online. If you need help placing an order, please contact Customer Service. We'll be happy to help!. We have 4 warehouses!. United States:. United Kingdom:
- [Export Distributor Inquiries](https://help.smallpetselect.com/en-US/export-distributor-inquiries-388742.md): We're thrilled that you're interested in partnering with us! To become a distributor, simply head over to our website help center and click on the "Export / Distributor" link. Fill out the application form with your business details and our team will
- [Tax-Exempt](https://help.smallpetselect.com/en-US/tax-exempt-388743.md): Yes, we certainly understand the importance of this for eligible organizations and individuals. If you qualify for tax-exempt status, we're here to assist you in making your purchase without the added sales tax. It's quite simple! Before making your
- [Moving? Need To Update Your Address?](https://help.smallpetselect.com/en-US/moving-need-to-update-your-address-420014.md): For Accounts that are not subscribed to Auto-Ship & Save:. Log in to your account. Click on "Go to Addresses". Add New Address. **Don't forget to check the "set as default address" box if this is your new default shipping address. Click on Add Addres
- [Unsubscribe](https://help.smallpetselect.com/en-US/unsubscribe-388744.md): Updated for Recharge Concierge. We understand that you might want to adjust your preferences when it comes to our messages. Don’t worry — we’ve made it simple. We recently switched to a new text platform, Recharge Concierge, for subscription-related
- [Update Account Profile?](https://help.smallpetselect.com/en-US/update-account-profile-515332.md): For changes to your account such as your name, phone number and email address, please reach out to our Customer Success Team via the Contact Us page on this help site.
- [Delivery & Tracking](https://help.smallpetselect.com/en-US/delivery-and-tracking-388729.md): Most orders arrive in 1.7 business days; however, transit times are general guidelines. There may be some exceptions due to weather, customer location, Holidays, global current events, etc. Here's our full shipping policy for more information. Once y
- [UPS Holiday Schedule 2026](https://help.smallpetselect.com/en-US/ups-holiday-schedule-2026-453971.md): January 1, 2026 – New Year’s Day. January 19, 2026 – Martin Luther King Jr. Day. April 5, 2026 – Easter (Sunday). May 10, 2026 – Mother’s Day (Sunday). May 25, 2026 – Memorial Day. July 4, 2026 – Independence Day. September 7, 2026 – Labor Day. Novem
- [UPS My Choice](https://help.smallpetselect.com/en-US/ups-my-choice-465437.md): Join UPS My Choice for free and get more visibility into your incoming and outgoing shipments.
- [USPS Holiday Schedule 2026](https://help.smallpetselect.com/en-US/usps-holiday-schedule-2026-453968.md): The United States Postal Service (USPS) recognizes the following holidays in 2026:. New Year's Day: Thursday, January 1. Martin Luther King, Jr. Day: Monday, January 19. Presidents' Day (Washington's Birthday): Monday, February 16. Memorial Day: Mond
- [USPS Informed Delivery](https://help.smallpetselect.com/en-US/usps-informed-delivery-465434.md): Start your mornings with a preview of your day's USPS® mail and packages with Informed Delivery® notifications:. Sign Up for FreeSign In
- [Problem with an Order or Product?](https://help.smallpetselect.com/en-US/problem-with-an-order-or-product-388732.md): We're happy to help. If you've noticed a problem with a product in your order, please contact our Customer Success team within 14 days of delivery. To help us understand what happened, please keep the product and packaging until we've had a chance to
- [Delivery Issues, Damaged Packages & Shipping Claims](https://help.smallpetselect.com/en-US/delivery-issues-damaged-packages-and-shipping-claims-6595643.md): If your package arrives with damaged packaging or damaged products, please contact our Customer Success team within 48 hours of delivery. To help us review the situation, please provide:. Please keep all packaging materials and products until our rev
- [Order Changes, Cancelation?](https://help.smallpetselect.com/en-US/order-changes-cancelation-471064.md): Can I change my order?. Once an order has been processed, changes cannot be made. However, if your order hasn't been fulfilled yet, cancelation may be an option. Please contact our Customer Success Team to discuss your options. Is it possible to edit
- [International Shipping](https://help.smallpetselect.com/en-US/international-shipping-388734.md): We only ship to within the continental United States from our US store. If you're across the pond in the UK, we've got you covered with our dedicated online store at https://smallpetselect.co.uk/#. Freight forwarding is always an option. A Google sea
- [Shipping](https://help.smallpetselect.com/en-US/shipping-391141.md): Here's a simple breakdown of our shipping policy:. Orders totaling $49 or more (after discounts and before taxes) ships for FREE! No extra charges, just pure small pet goodness coming your way. Orders under $49, we have a flat rate charge of just $4.
- [Accepted Forms Of Payment](https://help.smallpetselect.com/en-US/accepted-forms-of-payment-386141.md): We accept all major credit cards for one-time orders, including:. We also accept:. Auto-Ship & Save subscriptions require a major credit or debit card to be kept on file for recurring payments. Acceptable forms of payment are:. *Prepaid Debit cards a
- [Amazon, Chewy, PetSmart, and Retail Partner Purchases](https://help.smallpetselect.com/en-US/amazon-chewy-petsmart-and-retail-partner-purchases-1818261.md): If you purchased through Amazon, Chewy, PetSmart, Walmart, or Pet Supplies Plus, and you have a question or product concern, we are here to help! To ensure the fastest response, please follow the steps below. Reach out to us via our contact page and
- [Store Credit](https://help.smallpetselect.com/en-US/store-credit-419536.md): How do I Find My Store Credit Widget?. First log into your account. If you have an available balance, the store credit widget will display on any website page on the far right of the window. Where Can I Find My Store Credit Balance?. When you click o
- [Special Requests & Collaborations](https://help.smallpetselect.com/en-US/special-requests-and-collaborations-2142005.md): We love working with small pet lovers, rescues, and potential partners! If you’re looking to collaborate, request a donation, or set up a wholesale account, you’re in the right place. We offer wholesale pricing through our dedicated platform:➡️ Apply
- [Why does my browser say your site has so many trackers?](https://help.smallpetselect.com/en-US/why-does-my-browser-say-your-site-has-so-many-trackers-2424995.md): What your browser flags as “trackers” are mostly the tools we use to keep our site running smoothly. These help your cart save properly, shows you items you’ve looked at before, and lets us know which pages are most helpful. Some privacy tools count
- [General](https://help.smallpetselect.com/en-US/general-388715.md): How do I introduce a new food? Short answer: slowly. Patiently. For a longer answer...
- [Hay](https://help.smallpetselect.com/en-US/hay-388718.md): There's a problem with my hay order, what should I do? We’re so sorry for the inconvenience! Please don't dispose of the package or product before contacting customer service...
- [Bedding](https://help.smallpetselect.com/en-US/bedding-388720.md): Like all paper bedding suppliers, we determine paper bedding by volume, not by weight. Different paper beddings are made of different materials, and weight doesn’t really have much meaning; paper bedding is a compressed product. Because we hold ourse
- [Pellets](https://help.smallpetselect.com/en-US/pellets-388721.md): There are no nuts in the Premium Guinea Pig or Rabbit Food Pellets and there are no nuts in the factory where they are made. Just like you need sunlight to get Vitamin D, so do your guinea pigs and rabbits. We know lots of guinea pigs and rabbits liv
- [Herbal Blends](https://help.smallpetselect.com/en-US/herbal-blends-388722.md): Herbs and herbal blends are a great foraging treat. As a treat they should not make up more than 10% of your pet’s diet. These are the herbs that should be rationed:. Single herbs - max 2 heaping tablespoons per day for a 12-pound rabbit. Young at He
- [Gift Cards](https://help.smallpetselect.com/en-US/gift-cards-390612.md): Everything you need to know about Small Pet Select e-Gift Cards: how to buy them, redeem them, and use them at checkout.
- [Bundles & Combos](https://help.smallpetselect.com/en-US/bundles-and-combos-388725.md): We cannot make substitutions in current bundles/combos but are continuing to offer new bundles/combos in response to customer requests and product demands. If you have an idea, let us know!
- [Ingredients, Sourcing & Safety](https://help.smallpetselect.com/en-US/ingredients-sourcing-and-safety-2141997.md): Ingredients FAQ. We know how important it is to feel confident about what you're feeding your little ones. Here are answers to some of the most common product-related questions. What's in your products?. You'll find full ingredient lists on each prod
- [New Pet Parent Starter Guide](https://help.smallpetselect.com/en-US/new-pet-parent-starter-guide-2142026.md): Welcome to the Small Pet Select family — and congrats on your newest (and furriest) family member! Whether you're new to rabbit care or just need a refresher, this guide will help you get started with the essentials. For the first 6–7 months:. Feed a
- [Military Discount](https://help.smallpetselect.com/en-US/military-discount-418340.md): We do! Thank you for your service! Small Pet Select is happy to offer a military discount that is available through Verify Pass (click here to register or log in). You'll need your DD214, Veteran ID card, or DOD ID card. After verifying your military
- [Guinea Pigs](https://help.smallpetselect.com/en-US/guinea-pigs-388649.md): When your cavy is at least 6 months old, feed about 1/8 cup of Timothy-based guinea pig pellets per day, along with a generous amount of hay (premium, quality hay should make up 80% of your cavy's diet). Don't forget to include fresh veggies as part
- [Rabbits](https://help.smallpetselect.com/en-US/rabbits-388650.md): My rabbit is older. Do I need to do anything special?We’ve got a great free ebook all about Elderbuns right here. What hay should I feed my new baby bunny?Your new bun should get plenty of alfalfa for at least their first six or seven months of life.
- [Chickens](https://help.smallpetselect.com/en-US/chickens-392783.md): For the best freshness, we recommend using our feed within 3–4 months of purchase. Think of it this way: the pellets are the healthy entrée, and the botanicals and seeds are dessert. Your hens might reach for dessert first, but they'll come around to
- [Abigail](https://help.smallpetselect.com/en-US/abigail-396542.md): Hello Small Pet Select Family,. It's with a heavy heart that we share the news of Abigail's passing. We understand that her blog has touched the lives of many, and we want to address any questions you might have. Q: Where can we send a card to Dad?.
- [Belinda the Spokesrabbit](https://help.smallpetselect.com/en-US/belinda-the-spokesrabbit-388647.md): You can catch up on all of Belinda's shenanigans on her blog page, "Belinda Says Hay". Belinda the Spokesrabbit publishes a new post every Sunday morning. Belinda is a very busy girl, and she also gets into way too much trouble if we let her near a l
- [Weekly Cuties](https://help.smallpetselect.com/en-US/weekly-cuties-418639.md): Weekly Cuties Blog Post. Cuteness Overload! View current and past blog posts!
- [Dr. Brem](https://help.smallpetselect.com/en-US/dr-brem-425542.md): Don't miss any of Dr. Brem's Blogs
- [Join the Fun: Become a Small Pet Select Product Tester](https://help.smallpetselect.com/en-US/join-the-fun-become-a-small-pet-select-product-tester-1030086.md): Are you and your furry, feathered, or scaly friends ready to try something new? We're always on the lookout for dedicated pet parents to test our latest products and provide valuable feedback. Who Can Apply:Anyone with a pet is welcome to apply! Whet
- [Small Pet Select Affiliate Program](https://help.smallpetselect.com/en-US/small-pet-select-affiliate-program-5779368.md): The Small Pet Select Affiliate Program is a way for creators to share products they already love while earning commission and receiving products for their own pets. It’s built to be easygoing and long-term, with no strict requirements or deadlines. *
- [Small Pet Select Rescue Ambassador Program](https://help.smallpetselect.com/en-US/small-pet-select-rescue-ambassador-program-5779481.md): We’re always inspired by the care and dedication rescues give every day. Our Rescue Ambassador Program is designed to support your organization while helping your adopters and supporters access high-quality products for their pets. The Rescue Ambassa
- [Small Pet Select Vet Outreach Influencer Program](https://help.smallpetselect.com/en-US/small-pet-select-vet-outreach-influencer-program-5779502.md): Join Us in Promoting Healthier, Happier Small Pets! Become a Small Pet Select vet partner today and help pet parents provide the best care possible for their furry companions. The Small Pet Select Vet Outreach Influencer Program is designed to build
- [How Do I Update My Email Preferences?](https://help.smallpetselect.com/en-US/how-do-i-update-my-email-preferences-6127428.md): Customize your email paw-fererences anytime 🐰💚. We love staying connected with fellow pet parents, but we also understand that inboxes can fill up quickly. Our Email Preference Center allows you to choose the types of emails you'd like to receive a