100% Satisfaction GuaranteeUpdated 3 months ago
We stand behind the quality of our products with a 100% Satisfaction Guarantee. If your pet doesn’t love what you ordered, we’ll work with you to make it right.
Here’s how it works:
- Let us know within 14 days of receiving your purchase and we’ll find a solution, whether that’s a return, replacement, or store credit.
- This guarantee applies to all of our products, ensuring you and your pet receive only the best—with the exception of Value Choice Hay, which is not covered under the 100% Satisfaction Guarantee due to its deeply discounted pricing.
We’re dedicated to ensuring your happiness and your pet’s satisfaction. If you have any questions or concerns, contact us anytime. We’re here to help!
You can trust that we're committed to making things right. Just let us know within 14 days of receiving your purchase and we'll take care of the rest!