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Shipping, Policies and Guarantees

Shipping Fulfillment and Updates: Weather, Holidays, and Carrier Impacts

At Small Pet Select, we’re committed to ensuring your orders arrive as smoothly and quickly as possible—even when weather, holidays, or other disruptions impact delivery. Here’s the latest on how these events may affect shipping. Wildfires in Califor

Shipping Policy

Fast & Furriest Shipping!. At Small Pet Select, we're dedicated to providing efficient service to our customers. Here's what you need to know:. Warehouses:. In the United States, we operate from three strategic locations – Arizona, Kentucky, and Wash

Alaska, Hawaii, Puerto Rico & other US territories

Does Small Pet Select ship to Alaska, Hawaii, Puerto Rico or other US territories?. We do, but it may be less expensive to order our products through our Amazon Store or use a freight forwarder. Hay, pellets, and pet food, in general, are heavy and d

Return Policy

We're here to ensure your 100% satisfaction every step of the way. If you or your pet aren’t completely happy with your purchase, rest assured that we’ll work with you to find a solution that suits your needs. This may involve a return, replacement,

100% Satisfaction Guarantee

We stand behind the quality of our products with a 100% Satisfaction Guarantee. If your pet doesn’t love what you ordered, we’ll work with you to make it right. Here’s how it works:. We’re dedicated to ensuring your happiness and your pet’s satisfact

Discount Code Exceptions

We understand that when it comes to saving on your pet essentials, you want to make sure everything goes as smoothly as possible. That's why we're here with some friendly explanations about our discount code exceptions:. Auto-Ship & Save products. On

Store Credit

How do I Find My Store Credit Widget?. First log into your account. If you have an available balance, the store credit widget will display on any website page on the far right of the window. Where Can I Find My Store Credit Balance?. When you click o

Expedited Shipping Options and Special Handling Requests

Expedited Shipping Options and Special Handling Requests. For expedited shipping or special handling order requests, please call our customer service team at 855-981-8080 so we can take your order over the phone. This ensures we can coordinate with o