Return PolicyUpdated a day ago

If you are not fully satisfied with your purchase, you may request a return within 14 days of receipt for most products.

• We do not accept returns on opened food items, treats, or bedding.

• Due to the perishable nature of hay, returns are not accepted once the product is opened.

• Shipping costs are non-refundable unless the return is due to our error.

Subscription boxes (Bunny Box, Piggy Box, etc.) are excluded from our Satisfaction Guarantee and return policy because each one is carefully curated with seasonal and limited‑edition items. This means we cannot accept returns on full boxes or individual items inside them.

If something arrives damaged or there’s an issue with your box, please contact our Customer Success Team at [email protected] or via our website chat so we can review the situation.

Value Choice Timothy Hay is also excluded from our Satisfaction Guarantee and return policy.

For details on our Auto-Ship program, please see our Auto-Ship Terms & Conditions.