Return PolicyUpdated 2 days ago
Returns
If you or your pet aren’t satisfied with your purchase, you may request a return within 14 days of receipt for most products.
We do not accept returns for:
Open food items, treats, or bedding
Opened hay, for health and safety reasons
Customers are responsible for return shipping costs unless the return is due to our error. Original shipping charges are non-refundable.
Subscription Boxes
Bunny Box, Piggy Box, and similar subscription boxes are excluded from our Picky Pet Promise Satisfaction Guarantee and Return Policy.
Each box is carefully curated with seasonal and limited-edition items, so we cannot accept returns on full boxes or individual items inside them.
If something arrives damaged or there’s an issue with your box, please contact our Customer Success Team or email [email protected] so we can review the situation.
Tropical Trio Birthday Cake
This item is excluded from our Picky Pet Promise Satisfaction Guarantee and Return Policy. Each cake is baked and personalized just for your pet (yes, really!), making it a one-of-a-kind celebration that can’t be restocked or resold.
Value Choice Timothy Hay
This product is excluded from our Picky Pet Promise Satisfaction Guarantee and Return Policy. See our Policy Exceptions for details on pricing and discount eligibility for Value Choice Timothy Hay.
Autoship Orders
By enrolling in Autoship, you agree to receive recurring shipments and authorize automatic charges to your payment method based on the delivery frequency you select. Your subscription will continue until you cancel.
You can manage, skip, pause, or cancel your Autoship anytime through your account or by contacting our Customer Success Team. Changes must be made by 11:59 PM ET the day before your order is scheduled to process. Canceling your Autoship does not cancel an order that has already been created or processed.
For complete details, please review our Autoship Terms, Conditions & Cancelation Policy
Final Clause
We stand behind our products and always want you and your pets to be happy. While we work hard to address your concerns, we reserve the right to limit or deny refunds, store credits, and replacements at our discretion.