Return PolicyUpdated 2 months ago
We're here to ensure your 100% satisfaction every step of the way. If you or your pet aren’t completely happy with your purchase, rest assured that we’ll work with you to find a solution that suits your needs. This may involve a return, replacement, or issuing store credit, depending on the nature of your concern. With our 100% Satisfaction Guarantee, you can trust that we’re committed to making things right. Just let us know within 14 days of receiving your purchase and we’ll take care of the rest!
Key Details of Our Return Policy:
Ownership of Returns: Small Pet Select does not take ownership of returned items until they arrive at our warehouse. At our discretion, a refund or store credit may be issued without requiring a return. In such cases, Small Pet Select does not take title to the credited item.
One Resolution Per Order Concern: Each original order concern is eligible for one resolution, which may be a replacement or store credit. Store credits are treated the same as replacements. Once a store credit has been used to resolve an issue, no additional resolution will be available for that order.
No Refunds or Replacements for Replacements: We do not issue refunds, store credits, or replacements on replacement orders or orders where store credit has already been applied. Double replacements are not available.
Return Requests After 14 Days: In certain cases, we may agree to a return beyond the 14-day window. However, the return shipping costs will be the customer’s responsibility.
Replacement Shipping Address: Replacement items can only be shipped to addresses within the continental U.S.A.
Additional Guidelines and Recommendations:
Photo Documentation: To help us better understand your concern and assist with warehouse quality control, we may ask for photo documentation. This is always appreciated and ensures we can resolve your issue quickly and efficiently.
Package Inspection: We encourage customers to open and inspect all packages upon arrival, even if the items are not needed right away. This allows any issues—such as missing items or product concerns—to be reported within the 14-day window.
Policy Compliance: We reserve the right to limit refunds, returns, store credits, and replacements to ensure fairness and compliance with our policies.
We’re here to help and are committed to making things right for you and your pets. Don’t hesitate to reach out with any concerns or questions!