Small Pet Select logo
Small Pet Select logo

All articles

Shipping Fulfillment and Updates: Weather, Holidays, and Carrier ImpactsUpdated 3 hours ago

At Small Pet Select, we’re committed to ensuring your orders arrive as smoothly and quickly as possible—even when weather, holidays, or other disruptions impact delivery. Here’s the latest on how these events may affect shipping.


Current Updates

Everything is Pawsome!

Labor Day (September 1, 2025)

  • Our Customer Service team and warehouses will be closed on Labor Day.

  • Some of our warehouses may still be working behind the scenes, but UPS and USPS will not be picking up or delivering that day.

  • Orders placed during the holiday will begin moving again the following business day.

  • Auto-ship orders will continue to process automatically according to your schedule. For full details, please see our Auto-Ship Terms, Conditions & Cancelation Policy .



Warehouse Operations

  • Weekend Closures
    Most of our warehouses are closed on weekends, so orders placed during this time will begin processing on Monday. However, our WA and KY warehouses operate with a half-day schedule on Sundays, allowing some orders to begin processing earlier and reducing potential delays.

  • Flexible Fulfillment
    Your order may be split and shipped from a different warehouse depending on stock availability. This helps minimize delays and get your pet supplies to you faster.


Carrier Updates

UPS 

FedEx

USPS

Severe weather impacting delivery

Impacts of Hurricane Erin along the east coast of the U.S. (South Carolina, North Carolina, Virginia, Maryland, Delaware, New Jersey and New York) may impact the processing, transportation, and delivery of mail and packages.


Plan Ahead: Tips for Smooth Deliveries

We know your small pets count on us (and you) to keep their favorite supplies on hand. Here’s how to plan ahead:

  • Order Early
    Stock up on hay, bedding, and other essentials to account for potential delays.
  • Track Your Package
    Use the tracking link in your confirmation email for the latest updates on your order.
  • Choose Reliable Shipping
    Orders over 5 lbs qualify for UPS Ground, which is often the fastest and most dependable shipping option.

We’re Here for You

We understand that delays can be frustrating, but rest assured, we’re doing everything we can to deliver your pet supplies quickly and safely. If you have questions or concerns, our team is ready to assist. 🐾

Thank you for trusting us to care for your small pets. Stay safe, and give them an extra cuddle from all of us at Small Pet Select! 💚

Was this article helpful?
Yes
No