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Shipping Fulfillment and Updates: Weather, Holidays, and Carrier ImpactsUpdated 3 hours ago

At Small Pet Select, we’re committed to ensuring your orders arrive as smoothly and quickly as possible—even when weather, holidays, or other disruptions impact delivery. Here’s the latest on how these events may affect shipping.

Current Updates

Before anything else, our hearts go out to the UPS team and the families affected by the tragic aircraft incident at their Louisville, Kentucky hub. This is deeply saddening news, and we’re keeping everyone impacted in our thoughts.

Since the Louisville facility is not only UPS’s main hub but also home to our largest warehouse, some Air and International shipments may experience delivery delays. UPS has activated contingency plans to move packages as safely and quickly as possible, and we’re working closely with them to minimize any impact.

If your order is already on the way, you can follow its progress using the tracking link in your shipping confirmation email. Updates will also be shared on our site as more information becomes available.

We appreciate your patience and understanding while UPS and our teams in Kentucky work through this difficult situation. Our hearts remain with all those affected.

Warmly,
The Small Pet Select Team 💚🐇


Warehouse Operations

  • Weekend Closures
    Most of our warehouses take a little weekend break, so orders placed during that time start processing on Monday. Our KY warehouse, though, works a half-day schedule on both Saturdays and Sundays, and our WA warehouse runs a half-day on Sundays. This helps a few orders hop into processing a bit earlier and keeps things moving along smoothly.

  • Flexible Fulfillment
    Your order may be split and shipped from a different warehouse depending on stock availability. This helps minimize delays and get your pet supplies to you faster.

Carrier Updates

UPS 

Summary:

Operational Adjustments due to Airport Incident in Louisville, Kentucky


An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the following operational adjustments for Air shipments scheduled for delivery on November 6, 2025:

  • Delivery commitment times for UPS Next Day Air® Early and UPS Worldwide Express Plus® services to the U.S. will be extended by 90 minutes.
  • Delivery commitment times for UPS Next Day Air®, UPS 2nd Day Air A.M.®, and UPS Worldwide Express® services to commercial and residential locations in the U.S. and all other time-definite Air and International Air services will be extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).

The money-back guarantee (also known as the UPS® Service Guarantee) is suspended for all packages either shipped from or delivered to the United States until further notice.

Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as conditions permit.

UPS is committed to the safety of our employees, our customers and the communities we serve. This is particularly true in Louisville, home to our airline and thousands of UPSers. Everyone in our company is deeply saddened by this horrible aircraft accident and our airline’s first duty is to recovery, aid and victim support.

Track your package for the status of your shipment and continue to check here for the latest information on service delays.

FedEx

USPS

Plan Ahead: Tips for Smooth Deliveries

We know your small pets count on us (and you) to keep their favorite supplies on hand. Here’s how to plan ahead:

  • Order Early
    Stock up on hay, bedding, and other essentials to account for potential delays.
  • Track Your Package
    Use the tracking link in your confirmation email for the latest updates on your order.
  • Choose Reliable Shipping
    Orders over 5 lbs qualify for UPS Ground, which is often the fastest and most dependable shipping option.

We’re Here for You

We understand that delays can be frustrating, but rest assured, we’re doing everything we can to deliver your pet supplies quickly and safely. If you have questions or concerns, our team is ready to assist. 🐾

Thank you for trusting us to care for your small pets. Stay safe, and give them an extra cuddle from all of us at Small Pet Select! 💚

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