Shipping Fulfillment and Updates: Weather, Holidays, and Carrier ImpactsUpdated 7 days ago

At Small Pet Select, we’re committed to ensuring your orders arrive as smoothly and quickly as possible—even when weather, holidays, or other disruptions impact delivery. Here’s the latest on how these events may affect shipping.

Warehouse Operations

• Weekend Closures
  Most of our warehouses take a little weekend break, so orders placed during that time start processing on Monday. Our KY warehouse, though, works a half-day schedule on both Saturdays and Sundays, and our WA warehouse runs a half-day on Sundays. This helps a few orders hop into processing a bit earlier and keeps things moving along smoothly.

• Flexible Fulfillment
  Your order may be split and shipped from a different warehouse depending on stock availability. This helps minimize delays and get your pet supplies to you faster.

Carrier Updates

UPS 

Service Impacted by Severe Winter Weather

UPS services across the Midwestern, Southern, and Northeastern United States have been impacted by severe winter weather. While UPS facilities are providing pickup and delivery services as conditions permit, some delays are possible. Although your location may not be impacted by adverse weather, the movement of packages in the network may be delayed by conditions in other areas.

The safety of our employees is our priority, while minimizing effects on service. Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as possible.

Track your package for the status of your shipment and continue to check ups.com for the latest information on service delays.

Note that the UPS Service Guarantee does not apply to shipments affected.

• For updates: Visit UPS Service Alerts.

FedEx

• For updates: Visit FedEx Service Alerts.

USPS

Severe winter weather systems and storm cleanup impacting operations

As severe winter weather systems, together with snow and ice cleanup, continue to impact major portions of the United States, the Postal Service (as with other national, regional, and local logistics service providers) is notifying customers that there may be delays in service due to the inclement weather and blocked or unsafe transportation routes.

Safety of the public and our employees is the top priority as we work to restore nationwide mail pickup, processing, transportation, and delivery, and resume regular retail hours at Post Offices, stations, and branches that may have temporarily closed due to weather conditions. Customers are requested, for the safety of our employees, to clear a path to access the mailbox. 

Customers can track packages directly from the usps.com home page and check the status of local operations by following the “Service Disruptions” link below.  

We thank our customers for their patience.

Service Alerts

Plan Ahead: Tips for Smooth Deliveries

We know your small pets count on us (and you) to keep their favorite supplies on hand. Here’s how to plan ahead:

• Order Early
  Stock up on hay, bedding, and other essentials to account for potential delays.
• Track Your Package
  Use the tracking link in your confirmation email for the latest updates on your order.
• Choose Reliable Shipping
  Orders over 5 lbs qualify for UPS Ground, which is often the fastest and most dependable shipping option.

We’re Here for You

We understand that delays can be frustrating, but rest assured, we’re doing everything we can to deliver your pet supplies quickly and safely. If you have questions or concerns, our team is ready to assist. 🐾

Thank you for trusting us to care for your small pets. Stay safe, and give them an extra cuddle from all of us at Small Pet Select! 💚