Shipping Policy – Fast & Furriest Shipping!Updated 2 hours ago
Shipping Policy – Fast & Furriest Shipping!
At Small Pet Select, we’re committed to getting fresh products to you and your pets as quickly as possible.
Our Shipping Carriers
Starting September 30, 2026, orders over 15 oz ship with FedEx Home Delivery.
Shipping Carriers by Order Weight
- 15 oz or less: USPS
- Over 15 oz: FedEx Home Delivery
Warehouses
We ship from three U.S. locations, Arizona, Kentucky, and Washington, to help your order arrive quickly.
Orders may occasionally ship from a different warehouse depending on inventory, weather, carrier conditions, or to provide the most efficient delivery. In some cases, items in the same order may arrive separately.
Order Processing Time
- Orders received before 7 PM ET typically process and ship the same business day.
- Orders received after 7 PM ET process and ship the following business day.
Weekend Orders
- Saturday orders are processed and shipped the next business day, except for orders from our Washington warehouse, which may be processed and shipped during its half-day Saturday hours.
- Sunday orders are processed and shipped the next business day, except for orders from our Kentucky warehouse, which may be processed and shipped during its half-day Sunday hours.
- USPS orders ship on business days only. FedEx orders may ship on weekends from our Kentucky and Washington warehouses during their half-day hours.
Weekend carrier pickup and tracking may vary, so packages may not receive their first carrier scan until the following business day.
Delivery Estimates
Delivery time depends on your location and your order’s carrier. Your tracking link shows the most up-to-date delivery estimate. USPS delivery times vary by destination and are not guaranteed.
Weather, holidays, and busy sale periods can affect delivery times for all carriers.
Tracking Your Order
Once your order ships, you’ll receive a shipping confirmation email with your tracking link. For FedEx deliveries, you can sign up for free with FedEx Delivery Manager to get delivery alerts, see a photo when your package is dropped off, leave instructions for your driver, and place a vacation hold.
Delivered but Not Received
Once the carrier confirms delivery to the shipping address provided, the order is considered delivered. If your tracking shows delivered but you can’t find your package, please check around your property and with neighbors, then contact our Customer Success Team within 14 days of the delivery date. We’ll review the carrier’s delivery details and work with you and the carrier to help resolve it.
Service Area & Address Requirements
- We ship within the continental U.S.
- A physical street address is required. We’re unable to ship to P.O. boxes.
- Please double-check your shipping address before placing your order. We’re unable to take responsibility for packages that can’t be delivered because of an incorrect or incomplete address.
Shipping to Alaska, Hawaii, Puerto Rico & Other U.S. Territories
We’re not able to ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories at this time, though we hope to expand our shipping reach in the future. If you live in one of these areas, Walmart or Amazon may offer different shipping options for our products.
Free Shipping
- Orders of $49 or more (after discounts, before taxes) ship free.
- Orders under $49 ship for a flat rate of $6.95.
Expedited Shipping
- Available for an additional cost.
- Expedited orders must be placed by phone before the warehouse cut-off time.
- Expedited shipping is not available on Fridays.
To request expedited shipping or for any shipping questions, contact our Customer Success team at 855-981-8080 or [email protected]. For more shipping information, see our Delivery & Tracking article.