Shipping Policy – Fast & Furriest Shipping!Updated 9 hours ago
Fast & Furriest Shipping!
Shipping Policy
At Small Pet Select, we're committed to getting fresh products to you as quickly as possible.
Warehouses: We ship from three strategic U.S. locations — Arizona, Kentucky, and Washington — to help ensure fast delivery.
Orders may occasionally be fulfilled and shipped from a different warehouse location depending on inventory availability, weather impacts, carrier conditions, or to help provide the most efficient delivery possible. In some cases, items within the same order may arrive separately.
Order Processing Time:
- Orders received before 7 PM EST: processed and shipped the same business day
- Orders received after 7 PM EST: processed and shipped the following business day
Weekend Orders:
- Saturday orders: Processed and shipped the next business day, except for KY & WA warehouse orders, which may process/ship during their half-day Saturday operations
- Sunday orders: Processed the next business day, except for KY & WA warehouse orders, which may process/ship during their half-day Sunday operations.
Note: KY warehouse has 2 UPS pickups on Sunday (but not on a holiday). While packages are picked up and taken to the UPS facility on Sunday, they won't be scanned until the following business day.
- USPS orders only ship on business days. UPS orders may ship on weekends from KY & WA warehouses during half-day operations.
Delivery Estimates:
- UPS Ground (5 lbs. or more): Most orders arrive within 1-2 business days from shipment
- UPS SurePost (2–4 lbs.): Delivered by UPS, adds about 1 extra business day compared to UPS Ground
- USPS First Class Mail (13 oz or less) and USPS Priority (14 oz–2 lbs.): Delivery time varies by destination and may take several business days
Note: Weather, holidays, and high weekend sales may affect delivery times for all carriers.
Shipping Carriers by Order Weight:
- 13 oz or less: USPS First Class Mail
- 14 oz to 2 lbs.: Typically USPS Priority Mail
- 2 to 4 lbs.: UPS SurePost
- 5 lbs. or more: UPS Ground (fastest option on average)
Service Area & Address Requirements:
- We only ship within the continental U.S.
- A physical street address is required — we cannot ship to PO Boxes
- Please check your shipping address before placing your order; we are not responsible for undelivered packages due to incorrect or incomplete addresses
Shipping to Alaska, Hawaii, Puerto Rico & Other U.S. Territories: We do ship to these destinations, but shipping costs are typically much higher — especially for hay, pellets, and pet food. You may find it more cost-effective to order through our Amazon Store or use a freight forwarder. For a shipping quote, please contact Customer Success with your full shipping address and order details.
Free Shipping:
- Orders $49 or more (after discounts, before taxes): free shipping
- Orders under $49: flat shipping rate of $4.99
Expedited Shipping (UPS Next Day Air):
- Available for an additional cost.
- NDA orders must be placed by phone before warehouse cut-off times.
- No NDA orders on Fridays.
📞 To request expedited shipping or for questions, contact Customer Success at 855-981-8080 or [email protected]
For more detailed shipping information, visit our Shipping FAQ.