Shipping Policy – Fast & Furriest Shipping!Updated 17 days ago
Fast & Furriest Shipping!
At Small Pet Select, we’re committed to getting fresh products to you as quickly as possible.
Warehouses
We ship from three strategic U.S. locations — Arizona, Kentucky, and Washington — to help ensure fast delivery.
Order Processing Time
Orders received before 7 PM EST: processed and shipped the same business day.
Orders received after 7 PM EST: processed and shipped the following business day.
Weekend Orders
Saturday orders: processed and shipped the next business day.
Sunday orders: processed the next business day, except for KY & WA warehouse orders, which may process/ship during their half‑day Sunday operations.
Delivery Estimates
UPS Ground (5 lbs. or more): Most orders arrive within 1.7 business days from shipment.
UPS SurePost (2–4 lbs.): Delivered by UPS, adds about 1 extra business day compared to UPS Ground.
USPS First Class Mail (13 oz or less) and USPS Priority (14 oz–2 lbs.): Delivery time varies by destination and may take several business days.
Note: Weather, holidays, and high weekend sales may affect delivery times for all carriers. For details, see our Shipping, Fulfillment, and Updates – Weather, Holidays, and Carrier Impacts.
Shipping Carriers by Order Weight
13 oz or less: USPS First Class Mail
14 oz to 2 lbs.: Typically USPS Priority Mail
2 to 4 lbs.: UPS SurePost
5 lbs. or more: UPS Ground (fastest option on average)
Service Area & Address Requirements
We ship within the continental U.S. only.
A physical street address is required — we cannot ship to PO Boxes.
Please check your shipping address before placing your order; we are not responsible for undelivered packages due to incorrect or incomplete addresses.
Shipping to Alaska, Hawaii, Puerto Rico & Other U.S. Territories
We do ship to Alaska, Hawaii, Puerto Rico, and other U.S. territories, but shipping costs are typically much higher for these destinations — especially for hay, pellets, and pet food, which are heavy and costly to ship long distances.
You may find it more cost‑effective to:
Order through our Amazon Store
Use a freight forwarder
A Google search for “freight forwarding” will provide a list of companies that can ship your Small Pet Select order to your location. Please note: We cannot recommend a specific provider, and these options can be expensive, with prices varying by company.
If you would like a shipping quote directly from us, please contact Customer Success with your full shipping address and a list of the items you’d like to order.
Free Shipping
Orders $49 or more (after discounts, before taxes): free shipping.
Orders under $49: flat shipping rate of $4.99.
Warehouse Variation
Orders may ship from more than one warehouse depending on inventory availability.
USPS Notice
As of 10/1/2021, USPS First Class Mail service standards have changed, which may result in longer delivery times. Delivery dates are not guaranteed.
Expedited Shipping (UPS Next Day Air)
If you need urgent delivery, UPS Next Day Air is available for an additional cost. NDA orders must be placed by phone before the warehouse cut‑off time:
AZ: 3:30 PM MST
KY: 6:30 PM EST
WA: 1:30 PM PST
No NDA orders on Fridays — Saturday delivery is not included in our contract.
📞 To request NDA shipping, contact Customer Success 855-981-8080
See our Return Policy for what to do if there’s a delivery issue.