Delivery & TrackingUpdated 9 days ago
How fast will my order arrive?
Delivery time depends on your location and your order's carrier. Once your order ships, your tracking link will show the most up-to-date delivery estimate. Weather, holidays, and busy sale periods can sometimes affect delivery times.
Here's our full shipping policy for more information.
How do I track my order?
Once your order is processed, you'll receive an email order confirmation. When your order ships, we'll email you a tracking number. Click the tracking number to see your package's progress on the carrier's website.
Starting September 30, 2026, orders weighing 15 oz or less ship with USPS, and orders over 15 oz ship with FedEx. Orders shipped before then may still be traveling with UPS, so please follow the carrier shown in your shipping confirmation.
For FedEx deliveries, you can sign up for free with FedEx Delivery Manager to get delivery alerts, see a photo when your package is dropped off, and leave instructions for your driver.
You can also log into your Small Pet Select account to see your order status:
Unfulfilled means your order has been processed and payment has been received, but the warehouse hasn't printed, packed, or shipped your order yet.
Fulfilled means the warehouse has packed and shipped your order, and a tracking number has been assigned to your package.
Why does my tracking information say "label created"?
The carrier sends a notification when a tracking number has been assigned to your order and we've created a shipping label. This happens once the warehouse has printed your order for fulfillment.
You won't see tracking updates until the carrier picks up your package and scans it into their system. Packages that ship on a weekend may not receive their first carrier scan until the next business day.
While our warehouses keep limited weekend hours, some of our elves have been known to work a little overtime filling your orders, which explains any notifications you receive on a weekend. This is especially true around the holidays.
Why does my tracking number show "not found"?
Until your package has been picked up and scanned by the carrier, you won't see any movement on your tracking number. Once it's scanned, you should see tracking updates within 24 hours.
My tracking shows "delivered" but I haven't received my shipment.
Please check around your property and with neighbors or building management first. If you still can't find it, contact our Customer Success team within 48 hours of the delivery notification. We'll review the shipment, work with the carrier, and follow up with next steps.
I haven't received my order and the tracking hasn't updated.
Please contact our Customer Success team with your order number so we can look into the delay and reach out to the carrier for you.
What if my package can't be delivered because of a wrong address?
We're unable to take responsibility for packages that can't be delivered because of an incorrect or incomplete address. Please double-check your shipping address before placing your order.
If you notice an error in your shipping address, please contact us right away. We can update your shipping details as long as your order hasn't shipped yet.
Please refer to our shipping policy for more information.