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Frequently Asked Questions

Small Pet Select - Awarded Small Pet Food Product of the Year 2023 by Pet Innovation Awards!

Small Pet Select - Named a Best Petcare Brand by Newsweek and Statista 2022

Warehouse Locations

Customer Service Hours

Cruelty-free shopping

Partner Programs & Opportunities

Donation Requests

Meet "Timothy" (AI Agent)

Behind the Brand

Our Story

Meet Our Vet - Dr. Brem

Meet our Chicken Guru - Lisa Steele

Saskia- Our Guinea Pig Guru

Our Team

Return Policy

Picky Pet Promise - Satisfaction Guarantee

Shipping Policy – Fast & Furriest Shipping!

Shipping Fulfillment and Updates: Weather, Holidays, and Carrier Impacts

Expedited Shipping Options and Special Handling Requests

Shipping Restrictions & PO Box Information

Policy Exceptions

Refunds, Replacements, and Store Credit

Privacy & Trackers Concern

Privacy & Email Use

Speedy Shipping Secrets: Getting Your Bunny Jewelry Bling & Pet Supplies Faster!

How is my hay packaged and shipped?

Shipping, Policies and Guarantees

Auto-Ship Terms, Conditions & Cancelation Policy

Auto-Ship & Save FAQs

How to Manage or Edit Your Auto-Ship Subscription

How to Update Your Shipping Address for Auto-Ship

Can I Use a Promo Code with Auto-Ship?

How Does Auto-Ship & Save Work?

Recharge Concierge SMS – Opting In, Opting Out, and Troubleshooting

Auto-Ship & Save

Wholesale FAQ

Wholesale

Rewards Program

Rewards Program FAQ

Birthday Rewards

Reward Point Redemption Cheat Sheet

How do I apply my Rewards discount at checkout?

Rewards & Discounts FAQ

Veterinary Disclaimer

Safety Disclaimer

Different Small Pet Select Hay Box? Matte vs. Glossy Packaging Explained

Are your willow, seagrass, and wood products chemically treated?

Small Pet Select Pine Pellets for litter boxes: why they are safer than wood stove pellets or other companies' pine pellets?

How to clean a litter box when using Small Pet Select pine pellets

Proposition 65 (Applies only to orders in, or shipping to California)

Bedding & Litter

Small & Medium Habitat Hideout Castle Assembly Instructions and Panel ID

Medium Habitat Hideaway Tunnel Panel ID

Medium Cuddle Pod Comparison Photos

Large Habitat Hideway Tunnel Panel ID

Habitats & Accessories

What is Grass Hay?

Benefits Of Hay For Guinea Pigs

Why does my pet need to eat hay?

What Varieties of Hay Does Small Pet Select Sell?

Timothy Hay Guaranteed Analysis

Pestavert: Small Pet Select's super safe external parasite repellent

Pestavert Application

Nutri-Rescue and Nutri-Recovery FAQ

Remedies and Supplements

Pet Greens FAQ

Herbs and Herbal Blends

Handcrafted Natural Products Disclaimer

Toys and Chews

Birthday Cake -Tropical Trio

Snacks and Treats

How to get your pet featured in Top 10 Cuties of the Week

Top 10 Cuties of the Week Blog

Top 10 Cuties of the Week

RHD Virus - Information sheet on Rabbit Hemorrhagic Disease

Rabbits

General Questions

Niacin Levels in our Layer Feed

If I purchase the Layer Feed, do I need to add Grit or Oyster Shell to it?

Avian Influenza (Update)

Chickens

Location

Export Distributor Inquiries

Tax-Exempt

Moving? Need To Update Your Address?

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Update Account Profile?

Delivery & Tracking

UPS Holiday Schedule 2026

UPS My Choice

USPS Holiday Schedule 2026

USPS Informed Delivery

Problem with an Order or Product?

Delivery Issues, Damaged Packages & Shipping Claims

Order Changes, Cancelation?

International Shipping

Shipping

Accepted Forms Of Payment

Amazon, Chewy, PetSmart, and Retail Partner Purchases

Store Credit

Special Requests & Collaborations

Why does my browser say your site has so many trackers?

General

Bedding

Pellets

Herbal Blends

Nutri-Rescue & Nutri-Recovery

Gift Cards

Bundles & Combos

Ingredients, Sourcing & Safety

New Pet Parent Starter Guide

Military Discount

Guinea Pigs

Abigail

Belinda the Spokesrabbit

Weekly Cuties

Dr. Brem

Blogs

Join the Fun: Become a Small Pet Select Product Tester

Small Pet Select Product Tester!

Small Pet Select Affiliate Program

Small Pet Select Rescue Ambassador Program

Small Pet Select Vet Outreach Influencer Program

Small Pet Select Partnership Programs

How Do I Update My Email Preferences?

Account & Preferences