General
How do I introduce a new food? Short answer: slowly. Patiently. For a longer answer...
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Products
Hay
There's a problem with my hay order, what should I do? We’re so sorry for the inconvenience! Please don't dispose of the package or product before contacting customer service...
Bedding
Like all paper bedding suppliers, we determine paper bedding by volume, not by weight. Different paper beddings are made of different materials, and weight doesn’t really have much meaning; paper bedding is a compressed product. Because we hold ourse
Pellets
There are no nuts in the Premium Guinea Pig or Rabbit Food Pellets and there are no nuts in the factory where they are made. Just like you need sunlight to get Vitamin D, so do your guinea pigs and rabbits. We know lots of guinea pigs and rabbits liv
Herbal Blends
Herbs and herbal blends are a great foraging treat. As a treat they should not make up more than 10% of your pet’s diet. These are the herbs that should be rationed:. Single herbs - max 2 heaping tablespoons per day for a 12-pound rabbit. Young at He
Gift Cards
Absolutely! You can enjoy your shopping spree with the gift card as long as there's still some balance left on it. It's like the gift that keeps on giving!. I'm sorry, but currently, our system allows for only one form of payment per purchase. This m
Bundles & Combos
We cannot make substitutions in current bundles/combos but are continuing to offer new bundles/combos in response to customer requests and product demands. If you have an idea, let us know!.