HayUpdated 6 days ago
There's a problem with my hay order. What should I do?
We're happy to help.
Please don't throw away the package or product before contacting us.
Please contact our Customer Success team with details and photos of your concern. Photos and videos can be emailed or texted to 855-981-8080. To help us review your concern quickly, please include:
The product in its original packaging. Close-up shots are helpful, but we'd also like to see the entire box and overall contents.
If the order arrived damaged, photos of the outside of the box and the contents inside. Damage should be reported within 48 hours of receipt.
We'll review the information and follow up with next steps.
What types of hay do you sell?
We have multiple options of hay to choose from, including Timothy Hay, Orchard Grass Hay, Oat Hay, Gourmet Hay, and Alfalfa Hay. See our main hay page for our current hay products and a description of each.
Is your hay GMO-free?
Yes, it sure is. Our hay (and, of course, the seeds it is grown from) are GMO-free.
What is the best way to store hay and how long will it stay fresh?
Hay will remain fresh for a long time if it is stored properly in a cool, dry location and kept away from direct sunlight. The worst enemies of hay are moisture, sunlight, and excessive handling.
Read our Hay Storage Blog for more information.
How much hay should my pet be eating?
Every pet is different. Some are bigger and need more hay, while others just have bigger appetites. Your rabbit should eat a compact pile the size of their body every day. Guinea pigs may eat even more, and that's totally okay.
Here's a blog about how much to feed and how much your little ones should be eating.
How much hay should I order?
We usually recommend buying anywhere from a 1 to 6 month supply, though everyone has their own preference. It's always good to keep an extra supply of food on hand in case of unexpected circumstances.
Can you send me a sample?
We don't send samples of our hay, but we offer 2 lb options for all our hay varieties. You can find them in the drop-down menu for each type of hay.
You're also welcome to check out the many reviews on our website. If you search YouTube for "Small Pet Select reviews," you'll find a variety of videos from pet owners who've shared their experiences with our products.
What is the difference between 1st, 2nd, and 3rd cut Timothy hay?
Glad you asked! We've got it all explained in this blog.
What kind of hay does my pet need?
We've got great info for you right here.
Do I need more than one type of hay? Is variety important?
We are big believers in variety. Here's a blog that explains why variety and the opportunity to forage are so important to small pets.
What should I know about mold?
Hay is a natural product, and it can be sensitive to light and ventilation conditions. Our hay is hand-packed, so we know that when it leaves our facility, it is lovely and fresh. We even pack our hay in boxes, not plastic bags, because moisture trapped in plastic bags can promote mold growth.
Hay needs to breathe properly and needs protection from light. When feeding your hay, give it a good sniff. It should smell fresh, green, and earthy. There should be no grayish-black dusty residue on the leaves or stalks.
Here is our return policy for more information.
How does Small Pet Select determine the box weight for hay and other products?
Hay weights are based on net weight. Our scales are set to deduct the box weight, ensuring you get the product's full weight, if not more.
The same applies to our packaged herbal blends, pellets, feeds, treats, and snacks. If you have concerns about an order's weight, please weigh your box (a bathroom scale is fine) and email customer support a picture of the box on the scale showing the weight.
We'll review it with our warehouse and follow up with next steps.