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HayUpdated 3 months ago

There's a problem with my hay order, what should I do?

We’re so sorry for the inconvenience!  

Please don't dispose of the package or product before contacting customer service. Details and photos of your concern and the product will be greatly appreciated. 

Photos and videos can be emailed or texted to 855-981-8080 and should include the following for the fastest resolution:

  • Product in the original packaging. While close-up shots are helpful, we’d like to see the entire box and overall content.
  • If damaged - please include photos of the exterior box and interior contents too. Damage should be reported within 48 hours of receipt.

What types of hay do you sell?

We have multiple options of hay to choose from. We sell Timothy Hay, Orchard Grass Hay, Oat Hay, Gourmet Hay and Alfalfa Hay. See our main hay page for our current hay products and a description of them. 

Is your hay GMO-free?

Yes, it sure is. Our hay (and, of course, the seeds it is grown from) are GMO-free.

What is the best way to store hay and how long will it stay fresh?

Hay will remain fresh for a long time if it's stored properly in a cool, dry location, is not-over-handled, and is kept away from direct sunlight. The worst enemies of hay are exposure to moisture, exposure to sunlight, and excessive handling. 

Read our Hay Storage Blog for more information.

How much hay should my pet be eating?

If you're trying to figure out how much your pets will eat, the truth is they are all different. Some are bigger so they need more hay while others just have bigger appetites. Your rabbit should eat a compact pile the size of their bodies every day. Guinea pigs may eat even more, and that's totally okay.

Here's a blog about how much to feed, and how much the little ones should be eating. 

Can you send me a sample?

We don’t send samples of our hay. We provide 12oz options for all our hay varieties. You can find them in the drop-down menu for each type of hay.

If you have any concerns, feel free to check out the numerous reviews on our website. Additionally, if you visit YouTube and search for "Small Pet Select reviews," you'll discover a variety of videos from pet owners who've shared their experiences with our products.

What is the difference between 1st, 2nd, and 3rd cut timothy hay?

Glad you asked! We've got it all explained in this blog.

What kind of hay does my pet need?

We've got great info for you right here.

Do I need more than one type of hay? Is variety important?

We are big believers in variety.

Here are some blogs to explain why variety and the opportunity to forage are so important to small pets.


Hay is a natural product, and it can be sensitive to light and ventilation conditions. Our hay is hand-packed, so we know that when it leaves our facility, it is lovely and fresh. We even pack our hay in boxes, not plastic bags, as moisture trapped in plastic bags can promote mold growth.

Hay needs to breathe properly, and needs protection from light.

When feeding your hay, give it a good sniff. It should smell fresh, green, and earthy. There should be no grey-ish black dusty residue on the leaves or stalks.

Here is our return policy for more information. 

How does Small Pet Select determine the box weight for hay and other products?

Hay weights are based on net weight. Our scales are set to deduct the box weight, ensuring our customers are getting the product's full weight if not more.

The same applies to our packaged herbal blends, pellets, feeds, treats, and snacks. If you have concerns with order weights, please weigh your box (bathroom scale is fine). If your order doesn't weigh enough, reach out and we'll be happy to send you the balance of the hay. 

Please email pictures of the box on a scale showing the weight, to customer support to show the warehouse for quality control.

How much hay should I order?

Usually, when ordering, we recommend buying anywhere from a 1-6 month supply. Of course, everyone has their own preferences.

It's always good to keep an extra supply of food on hand in case of unexpected circumstances beyond your control.

How is your hay dried?  All our hay varieties are sun dried.

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