Orders
Problem with an Order or Product?
We're happy to help. If you've noticed a problem with a product in your order, please contact our Customer Success team within 14 days of delivery. To help us understand what happened, please keep the product and packaging until we've had a chance to
Delivery Issues, Damaged Packages & Shipping Claims
If your package arrives with damaged packaging or damaged products, please contact our Customer Success team within 48 hours of delivery. To help us review the situation, please provide:. Please keep all packaging materials and products until our rev
Order Changes, Cancelation?
Can I change my order?. Once an order has been processed, changes cannot be made. However, if your order hasn't been fulfilled yet, cancelation may be an option. Please contact our Customer Success Team to discuss your options. Is it possible to edit
International Shipping
We only ship to within the continental United States from our US store. If you're across the pond in the UK, we've got you covered with our dedicated online store at https://smallpetselect.co.uk/#. Freight forwarding is always an option. A Google sea
Shipping
Here's a simple breakdown of our shipping policy:. Orders totaling $49 or more (after discounts and before taxes) ships for FREE! No extra charges, just pure small pet goodness coming your way. Orders under $49, we have a flat rate charge of just $4.
Accepted Forms Of Payment
We accept all major credit cards for one-time orders, including:. We also accept:. Auto-Ship & Save subscriptions require a major credit or debit card to be kept on file for recurring payments. Acceptable forms of payment are:. *Prepaid Debit cards a
Amazon, Chewy, PetSmart, and Retail Partner Purchases
If you purchased through Amazon, Chewy, PetSmart, Walmart, or Pet Supplies Plus, and you have a question or product concern, we are here to help! To ensure the fastest response, please follow the steps below. Reach out to us via our contact page and
Store Credit
How do I Find My Store Credit Widget?. First log into your account. If you have an available balance, the store credit widget will display on any website page on the far right of the window. Where Can I Find My Store Credit Balance?. When you click o
Special Requests & Collaborations
We love working with small pet lovers, rescues, and potential partners! If you’re looking to collaborate, request a donation, or set up a wholesale account, you’re in the right place. We offer wholesale pricing through our dedicated platform:➡️ Apply
Why does my browser say your site has so many trackers?
What your browser flags as “trackers” are mostly the tools we use to keep our site running smoothly. These help your cart save properly, shows you items you’ve looked at before, and lets us know which pages are most helpful. Some privacy tools count