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Problem with an Order or Product?

We're here to help! If you notice a problem or issue with a product in your order, please hold off on disposing or tossing out the product. The first step is to get in touch with our customer success team. This way, we can work together to resolve th

Order Changes?

Can I change my order?. Once an order has been processed, changes cannot be made. However, if your order hasn't been fulfilled yet, cancelation may be an option. Please contact our Customer Success Team to discuss your options. Is it possible to edit

Amazon Purchases

You can track your Amazon order by logging into your Amazon account and navigating to the "Your Orders" section. There, you'll find detailed information about your order status and tracking information. If you encounter any issues with your Amazon pu

International Orders

We only ship to within the continental United States from our US store. If you're across the pond in the UK, we've got you covered with our dedicated online store at Freight forwarding is always an option. A Google sea


Here's a simple breakdown of our shipping policy:. Orders totaling $49 or more (after discounts and before taxes) ships for FREE! No extra charges, just pure small pet goodness coming your way. Orders under $49, we have a flat rate charge of just $4.

Satisfaction Guarantee & Exceptions

Our Satisfaction Guarantee ensures that you receive top-notch products that meet our high-quality standards. If for any reason you're not satisfied with your purchase, we'll make it right. Whether it's hay, food pellets, toys, or treats, your pet's h