I've received my order, but there's a problem with the product. What should I do?

We're happy to help.

If you've noticed a problem with a product in your order, please contact our Customer Success team within 14 days of delivery.

To help us understand what happened, please keep the product and packaging until we've had a chance to review the issue. Photos are also extremely helpful and often allow us to assist more quickly.

If your concern is related to a damaged package, missing package, tracking issue, or delivery concern, please see our Delivery Issues, Damaged Packages & Shipping Claims article.

What information should I provide?

To help us review your concern, please include:

• Your order number

• A description of the issue

• Photos of the affected product(s), if available

• Any additional details that may be helpful

The more information you can provide, the faster we're able to assist.

What happens after I contact you?

Once we receive your information, a member of our Customer Success team will review the details and follow up with next steps.

In some cases, we may need additional information before we can complete our review.

How can I help speed up the process?

Contact Us Promptly

Please reach out as soon as you notice an issue.

Keep the Product and Packaging

Please do not dispose of the product or packaging until we've completed our review.

Include Photos

Clear photos often help us evaluate concerns more quickly.

Share Details

Any information about what you received, when you noticed the issue, and how the product appears can help us better understand the situation.

I received my order, but I'm missing products. What should I do?

If products are missing from your shipment, please contact our Customer Success team within 48 hours of delivery.

To help us address your concern, please provide:

• Your order number

• Photos of all packages received

• Photos of the shipping label(s)

• Photos showing the contents included in the shipment

Once we receive the information, we'll review the shipment details and follow up with next steps.