Amazon, Chewy, PetSmart, and Retail Partner PurchasesUpdated a month ago

If you purchased through Amazon, Chewy, PetSmart, Walmart, or Pet Supplies Plus, and you have a question or product concern, we are here to help! To ensure the fastest response, please follow the steps below.

Reach out to us via our contact page and include:

• Retailer 

• Your order number

• Upload a copy of your purchase invoice (PDF format required)

• A brief description of your concern or feedback

• Photos showing the product in its original packaging, exterior and interior with a full view of the contents and issue (these are especially helpful).

Once we have this information, our team will be able to better assist you.

Have a question about a product?

Whether you’re curious about ingredients, feeding tips, or anything else product-related, reach out here. We’re always happy to help.