ShippingUpdated 3 months ago
How much do you charge for shipping?
Here's a simple breakdown of our shipping policy:
Orders totaling $49 or more (after discounts and before taxes) ships for FREE! No extra charges, just pure small pet goodness coming your way.
Orders under $49, we have a flat rate charge of just $4.99. It's a small fee to make sure your precious small pet supplies hop safely to your doorstep.
What do I do if my package is damaged in transit?
We’re so sorry for the inconvenience! Please contact Customer Success immediately so we can quickly find a resolution for you.
Please do not dispose of the package or product before contacting customer service. Photos of the damaged package (exterior and interior) and product are appreciated and required by UPS if we have to file a claim. They can be emailed to us or uploaded right here through our help widget.
Does the weather affect delivery times?
You can check for any UPS service-related delivery delays by entering your zip code here.
USPS service interruptions can be checked here.
Do you ship to a PO Box?
No, we don't. We need your physical/street address to ship your orders. UPS will only accept shipments to a valid street address.
Here is our full shipping policy for your reference.
How can I get my products shipped in a plain box?
We no longer offer plain white boxes as an option.
What delivery carriers do you use?
We use UPS and the USPS to ship our products.
I’m interested in exporting your products.
How exciting! Chances are we would love to do business with you! Please fill out the Export Inquiry Form and our Export Manager will contact you directly once he's reviewed the information.
I hope we can work together to accommodate your business needs. Paws-crossed!
What is UPS SurePost?
UPS SurePost services provide the convenience of UPS Ground shipping. Planned Time-in-Transit: UPS Ground plus one day in US 48
Packages weighing between 1 lb. and 4 lb. may ship via UPS SurePost.
What are the dimensions of your hay and bedding boxes?
Hay Boxes:
2 lbs.
17" x 12" x 2"
5 lbs. and 10 lbs. Orders ship in a box of the same size. The box conveniently folds closed for easy storage and access.
23" x 16" x 6"
12 lbs.
23" x 16" x 8"
20 lbs.
24" x 16" x 12"
25 lbs.
23" x 16" x 16"
40 lbs.
23" x 16" x 19"
Bedding
Bedding is shipped in plastic bags and then placed in a cardboard box
Single 56L package box is 14" x 14" x 7"
Single 178L package box is 25" x 16.5" x 8.5"
Wholesale 3 pack ships in a box, 28" x 24" x 16"