Shipping PolicyUpdated 39 minutes ago
Fast & Furriest Shipping!
At Small Pet Select, we're dedicated to providing efficient service to our customers. Here’s what you need to know:
Warehouses:
We ship from three strategic locations in the U.S. — Arizona, Kentucky, and Washington — ensuring speedy delivery of fresh products.
Order Processing Time:
Our goal is to process and ship out most orders on the same business day if received before 7 PM Eastern (EST)
Orders received after 7PM EST will be processed and shipped out the following business day.
Weekend Orders:
- Saturday orders will be processed and shipped the next business day.
- Sunday orders will be processed the next business day, except for KY & WA warehouse orders, which may be processed and shipped during their half-day Sunday operations.
Delivery Estimate:
Most orders arrive within an average of 1-2 business days. However, factors like weather, holidays, and high weekend sales may affect delivery times.
Shipping Carriers:
The carrier method is based on order weight:
- Orders 13 oz. or less: USPS First Class Mail
- Orders 14 oz. to 2 lbs.: Typically USPS
- Orders 2 to 4 lbs.: UPS SurePost (delivered by UPS, with an additional 1 business day on average)
- Orders 5 lbs. or more: UPS Ground (fastest option, averaging 1-2 business days)
Service Area Availability:
We ship within the continental U.S. and require a physical street address.
PO Box Addresses:
We do not ship to PO Boxes. A physical street address is required.
Free Shipping:
- Orders $49 or more (after discounts and before taxes) qualify for free shipping.
- Orders under $49 have a flat shipping rate of $4.99.
Warehouse Variation:
Occasionally, parts of your order may ship from different warehouses based on inventory availability.
USPS Notice:
As of 10/1/2021, USPS has updated service standards for First Class Mail, which may result in longer transit times. Delivery times are not guaranteed.
Address Accuracy:
Please verify your shipping address before placing your order. Unfortunately, we cannot be held responsible for undelivered packages due to incorrect or incomplete addresses.
Next Day Air (NDA) / Expedited Shipping:
If you need urgent delivery, UPS Next Day Air (NDA) is available for an additional cost but requires real-time special handling.
📞 To request NDA shipping, a Customer Service Representative must place your order via phone before the warehouse cut-off time:
- AZ Warehouse : 3:30 PM MST
- KY Warehouse - : 6:30 PM EST
- WA Warehouse - : 1:30 PM PST
🚫 No NDA orders on Fridays – our contract does not include Saturday delivery.
For a quote or more details, please contact Customer Success.