Shipping Policy – Fast & Furriest Shipping!Updated 43 minutes ago
Fast & Furriest Shipping!
Shipping Policy
At Small Pet Select, we're committed to getting fresh products to you as quickly as possible.
Warehouses: We ship from three strategic U.S. locations — Arizona, Kentucky, and Washington — to help ensure fast delivery.
Order Processing Time:
- Orders received before 7 PM EST: processed and shipped the same business day
- Orders received after 7 PM EST: processed and shipped the following business day
Weekend Orders:
- Saturday orders: Processed and shipped the next business day, except for KY & WA warehouse orders, which may process/ship during their half-day Saturday operations
- Sunday orders: Processed the next business day, except for KY & WA warehouse orders, which may process/ship during their half-day Sunday operations.
Note: KY warehouse has 2 UPS pickups on Sunday. While packages are picked up and taken to the UPS facility on Sunday, they won't be scanned until the following business day.
- USPS orders only ship on business days. UPS orders may ship on weekends from KY & WA warehouses during half-day operations.
Delivery Estimates:
- UPS Ground (5 lbs. or more): Most orders arrive within 1-2 business days from shipment
- UPS SurePost (2–4 lbs.): Delivered by UPS, adds about 1 extra business day compared to UPS Ground
- USPS First Class Mail (13 oz or less) and USPS Priority (14 oz–2 lbs.): Delivery time varies by destination and may take several business days
Note: Weather, holidays, and high weekend sales may affect delivery times for all carriers.
Shipping Carriers by Order Weight:
- 13 oz or less: USPS First Class Mail
- 14 oz to 2 lbs.: Typically USPS Priority Mail
- 2 to 4 lbs.: UPS SurePost
- 5 lbs. or more: UPS Ground (fastest option on average)
Service Area & Address Requirements:
- We ship within the continental U.S. only
- A physical street address is required — we cannot ship to PO Boxes
- Please check your shipping address before placing your order; we are not responsible for undelivered packages due to incorrect or incomplete addresses
Shipping to Alaska, Hawaii, Puerto Rico & Other U.S. Territories: We do ship to these destinations, but shipping costs are typically much higher — especially for hay, pellets, and pet food. You may find it more cost-effective to order through our Amazon Store or use a freight forwarder. For a shipping quote, please contact Customer Success with your full shipping address and order details.
Free Shipping:
- Orders $49 or more (after discounts, before taxes): free shipping
- Orders under $49: flat shipping rate of $4.99
Expedited Shipping (UPS Next Day Air):
- Available for an additional cost.
- NDA orders must be placed by phone before warehouse cut-off times.
- No NDA orders on Fridays.
📞 To request expedited shipping or for questions, contact Customer Success at 855-981-8080 or [email protected]
For more detailed shipping information, visit our Shipping FAQ.