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Shipping PolicyUpdated 2 months ago

Fast & Furriest Shipping!

At Small Pet Select, we're dedicated to providing efficient service to our customers. Here’s what you need to know:

Warehouses:

We ship from three strategic locations in the U.S. — Arizona, Kentucky, and Washington — ensuring speedy delivery of fresh products.

Order Processing Time:

Our goal is to process and ship out most orders on the same business day if received before 4 PM Pacific Time (PST)

Orders received after 4 PM PST will be processed and shipped out the following business day.

Weekend Orders:

  • Saturday orders will be processed and shipped the next business day.
  • Sunday orders will be processed the next business day, except for KY warehouse orders, which may be processed and shipped during KY’s half-day Sunday operations.

Delivery Estimate:

Most orders arrive within an average of 1-2 business days. However, factors like weather, holidays, and high weekend sales may affect delivery times.

Shipping Carriers:

The carrier method is based on order weight:

  • Orders 13 oz. or less: USPS First Class Mail
  • Orders 14 oz. to 2 lbs.: Typically USPS
  • Orders 2 to 4 lbs.: UPS SurePost (delivered by UPS, with an additional 1 business day on average)
  • Orders 5 lbs. or more: UPS Ground (fastest option, averaging 1-2 business days)

Service Area Availability:

We ship within the continental U.S. and require a physical street address.

PO Box Addresses:

We do not ship to PO Boxes. A physical street address is required.

Free Shipping:

  • Orders $49 or more (after discounts and before taxes) qualify for free shipping.
  • Orders under $49 have a flat shipping rate of $4.99.

Warehouse Variation:

Occasionally, parts of your order may ship from different warehouses based on inventory availability.

USPS Notice:

As of 10/1/2021, USPS has updated service standards for First Class Mail, which may result in longer transit times. Delivery times are not guaranteed.

Address Accuracy:

Please verify your shipping address before placing your order. Unfortunately, we cannot be responsible for undelivered packages due to incorrect or incomplete addresses.

Next Day Air (NDA) / Expedited Shipping:

If you need urgent delivery, UPS Next Day Air (NDA) is available for an additional cost but requires real-time special handling.

📞 To request NDA shipping, a Customer Service Representative must place your order via phone before the warehouse cut-off time:

  • AZ Warehouse: 3:30 PM MST
  • KY Warehouse: 6:30 PM EST
  • WA Warehouse: 1:30 PM PST

🚫 No NDA orders on Fridays – our contract does not include Saturday delivery.

For a quote or more details, please contact Customer Success.

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