We don't have a brick-and-mortar store. Our products are sold online. If you need help placing an order, please contact Customer Service. We'll be happy to help!. We have 4 warehouses!. United States:. United Kingdom:.

<hr><details open style="line-height: 2;"><summary>Where is your store located?</summary>We don&apos;t have a brick-and-mortar store. Our products are sold online.If you need help placing an order, please contact Customer Service. We&apos;ll be happy to help! &#xA0;</details><hr><details open style="line-height: 2;"><summary>Where are your warehouses located?</summary>We have 4 warehouses!United States:<ul><li style="line-height: 1.5;">Phoenix, Arizona</li><li style="line-height: 1.5;">Louisville, Kentucky</li><li style="line-height: 1.5;">Ellensburg, Washington</li></ul>United Kingdom:<ul><li style="line-height: 1.5;">Scotland</li><li style="line-height: 1.5;"><a href="https://smallpetselect.co.uk/" rel="noopener noreferrer" target="_blank">Link to our UK Store</a></li></ul></details><hr>

Location

Here's what you need to know about reward points and returns:. For Replacements: If you've used reward points for a purchase and decide to return the item in exchange for a replacement, the original points used will not be added back to your account.

<hr><details open style="line-height: 2;"><summary>What happens to my reward points if I return an item that I purchased with them?</summary>Here&apos;s what you need to know about reward points and returns:For Replacements: If you&apos;ve used reward points for a purchase and decide to return the item in exchange for a replacement, the original points used will not be added back to your account. This means that the replacement item will not earn or cost any additional points.For Store Credit: If you return an item bought with reward points and choose to receive store credit, the points used for the original purchase will not be credited back to your account.This <a href="https://help.smallpetselect.com/en-US/return-policy-390431">policy&#xA0;</a>helps us keep things fair and straightforward for all members of our Small Pet Select family. We&apos;re here to ensure you and your small pets enjoy every bit of your rewards!</details><hr><details open style="line-height: 2;"><summary>Can I earn reward points on a purchase made with store credit?</summary>Absolutely! When you use store credit for your purchases, you&apos;ll continue to earn reward points on those transactions. It&apos;s our way of continuously thanking you for being a wonderful part of our community.</details><hr><details open style="line-height: 2;"><summary>What happe<strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">ns to my reward points if I haven&apos;t used them for a while?</summary>We understand that life can get busy and sometimes you might not have a chance to use your reward points right away. If your account shows no activity for 6 months, your accumulated reward points will expire. We consider any purchase or redemption of points as account activity, so as long as you&apos;re engaging with us, your points will stay active!</details><hr><details open style="line-height: 2;"><summary>How can I keep track of my reward points and their expiration dates?</summary>Keeping tabs on your reward points is a breeze! Simply log in to your account on our website and you&apos;ll find all the details about your points, including their expiration dates, under the &apos;Rewards&apos; section. We also send out friendly reminders via email so you won&#x2019;t miss out on using your hard-earned points.</details><hr><details open style="line-height: 2;"><summary>Is there a way to restore expired reward points?</summary>We understand that sometimes things slip through the cracks. While we generally can&apos;t reinstate expired points, we value our pet-loving community and want to ensure you have a great experience. If you believe there&apos;s been an oversight or special circumstances, please contact our customer support team. We&apos;re always here to help and will review each case individually.</details><hr><details open style="line-height: 2;"><summary>Can I extend the validity of my points beyond 6 months?</summary>Currently, the 6-month expiration policy is in place to encourage active participation in our rewards program. However, it&apos;s easy to keep your points active! Just make a purchase, redeem some points, or engage in any of our reward-earning activities within a 6-month period. This way, your points will remain available for you to enjoy.</details><hr><details open style="line-height: 2;"><summary>How can I make the most out of my reward points?</summary>Use them towards purchasing your furry friends&apos; favorite treats, fresh hay, or any of our natural toys. Also, keep an eye out for special promotions and opportunities to earn extra points. Your little companions deserve the best, and your reward points are a great way to spoil them</details><hr>Unused Reward Code, can you put my points back? Redeemed codes do not expire, however points will expire after 6 months of inactivity. If you would like your code disabled and your points added back to your account, just reach out to our success team for a helping paw!

Rewards Program FAQ

We're thrilled that you're interested in partnering with us! To become a distributor, simply head over to our website help center and click on the "Export / Distributor" link. Fill out the application form with your business details and our team will

<hr><details style="line-height: 2;"><summary>How can I become a distributor for Small Pet Select?</summary>We&apos;re thrilled that you&apos;re interested in partnering with us! To become a distributor, simply head over to our website <a href="https://help.smallpetselect.com/en-US">help center</a> and click on the &quot;<a href="https://www.powr.io/form-builder/i/31730216#page">Export / Distributor</a>&quot; link. Fill out the application form with your business details and our team will get in touch with you shortly to discuss the exciting possibilities.</details><hr><details style="line-height: 2;"><summary>What are the benefits of being a Small Pet Select distributor?</summary>When you join our distributor family, you gain access to exclusive perks like special pricing, promotional support, and product training. We&apos;re all about nurturing strong, long-term partnerships, so you can count on us to provide the resources you need to succeed.</details><hr><details style="line-height: 2;"><summary>Is there a minimum order requirement for distributors?</summary>Yes, we do have minimum order requirements in place to ensure the best experience for both parties. Don&apos;t worry; our team will work closely with you to determine the right quantities that match your business needs.</details><hr><details style="line-height: 2;"><summary>How can I get assistance or support as a Small Pet Select distributor?</summary>We&apos;re here for you every step of the way. Should you have questions about our products, need marketing materials, or face any challenges, our dedicated distributor support team is just an email or phone call away. Think of us as your trusted partners in this exciting journey.</details><hr><details style="line-height: 2;"><summary>Do you offer any marketing resources for distributors?</summary>Yes, indeed! We provide marketing materials, product images, and helpful tips to help you promote Small Pet Select products effectively. Together, we&apos;ll make sure your customers have access to the best for their furry friends.</details><hr><details style="line-height: 2;"><summary>Can I sell Small Pet Select products internationally as a distributor?</summary>Absolutely! We love the idea of spreading the joy of our products worldwide. However, we kindly request that our distributors refrain from selling Small Pet Select products on Amazon or in regions where we already have established distribution. Our team will assist you in navigating international shipping and compliance to make it a seamless experience. Let&apos;s work together to bring the best for small pets to new corners of the world!</details><hr>

Distributor Inquiries

Yes, we certainly understand the importance of this for eligible organizations and individuals. If you qualify for tax-exempt status, we're here to assist you in making your purchase without the added sales tax. It's quite simple! Before making your

<hr><details style="line-height: 2;"><summary>Can I make a tax-exempt purchase at Small Pet Select?</summary>Yes, we certainly understand the importance of this for eligible organizations and individuals. If you qualify for tax-exempt status, we&apos;re here to assist you in making your purchase without the added sales tax.</details><hr><details style="line-height: 2;"><summary>What do I need to do to make a tax-exempt purchase?</summary>It&apos;s quite simple! Before making your purchase, please <a href="https://help.smallpetselect.com/en-US/contact">email&#xA0;</a>us a copy of your tax-exempt certificate or documentation. Our team will review your documents and guide you through the process to ensure your purchase is tax-free.</details><hr><details style="line-height: 2;"><summary>How long does it take to process my tax-exempt status?</summary>We aim to process your tax-exempt status as quickly as possible. Usually, it takes us about 1 business day to review your documents and confirm your status. We appreciate your patience during this process.</details><hr><details style="line-height: 2;"><summary>Will my tax-exempt status apply to all my purchases?</summary>Once your tax-exempt status is confirmed, it will apply to all your future purchases with us. Just log in to your account and the system will automatically recognize your tax-exempt status.</details><hr>

Tax-Exempt

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Small Pet Select - Awarded Small Pet Food Product of the Year 2023 by Pet Innovation Awards!

Small Pet Select - Named a Best Petcare Brand by Newsweek and Statista 2022

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Small Pet Select Pine Pellets for litter boxes: why they are safer than wood stove pellets or other companies' pine pellets?