Picky Pet Promise - Satisfaction GuaranteeUpdated 2 days ago

Picky Pet Promise - Satisfaction Guarantee

We stand behind the quality of our products — it’s all part of our Picky Pet Promise, also known as our Satisfaction Guarantee.

If you or your pet aren’t satisfied with your order, contact us within 14 days of receipt and we’ll review the situation with you. If something arrives damaged or incorrect, we’ll help resolve it quickly.

Exclusions:

The Picky Pet Promise / Satisfaction Guarantee does not apply to subscription boxes (such as the Bunny Box or Piggy Box) or Value Choice Timothy Hay. These products are excluded from our guarantee and return policy and cannot be returned, refunded, or exchanged.

See our Policy Exceptions for details on pricing and discount eligibility for Value Choice Timothy Hay.

Final Clause
We stand behind our products and always want you and your pets to be happy. While we work hard to address concerns, we reserve the ability to limit or deny refunds, store credits, and replacements at our discretion.