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Discount Code ExceptionsUpdated 5 months ago

We understand that when it comes to saving on your pet essentials, you want to make sure everything goes as smoothly as possible. That's why we're here with some friendly explanations about our discount code exceptions:

Auto-Ship & Save products 

  • These are already discounted to make your life easier. So, if you've got any of these in your cart, the system won't allow additional discounts. But fret not! You can easily switch them to a one-time purchase and your discount code should work like magic. 

One discount at a time 

  • Just like your pets, our discounts are one-of-a-kind! You can only apply one discount or promo per order, no stacking allowed. This includes any sweet deals you find during checkout.

Value Choice Hay 

  • This hay is already at its lowest price, so we can't squeeze in extra discounts here. Also, please note that our 100% Satisfaction Guarantee doesn't cover this product.

One-Time use code

  • Our discount codes are for one-time use. If you've already used the code on a previous order, it won't work again.

Minimum purchase amount

  • Some rewards have a minimum spending requirement. You can find all the nitty-gritty details on our Rewards Landing Page.

Store Credits vs. Discounts

  • It's a friendly face-off! You'll need to choose between store credits and discounts since our system treats them as equals.

Remember, we're always here to help you navigate these waters. If you have an existing subscription and need to make changes, you can do so by logging into your account.

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