Our Policy on Refunds, Replacements, and Store CreditUpdated 4 hours ago

We’re pet parents too, and we always want you (and your crew) to be happy with your order. If something arrives damaged, incorrect, or doesn’t seem quite right, we’ll absolutely take a look and do our best to make it right.

That said, there are some cases where we may refuse or limit refunds, replacements, or store credit. Here's why:

To keep things fair for all customers, we may refuse or limit refunds, replacements, or store credit depending on the details of the situation.
This includes factors like:

• Type of product 

• Time since delivery

• Communication received

• Order history or pattern of requests

Each case is reviewed individually, and while we’ll always take your feedback seriously, we can’t guarantee a refund or replacement in every scenario.

Tip: If you ever have concerns about a product or want to check on something before placing a large order, feel free to reach out first! We’re always happy to help.