Rewards Program FAQUpdated 5 days ago

What happens to my reward points if I return an item that I purchased with them?

• Replacements: If you used reward points for a purchase and the item is replaced, the original points used will not be added back to your account. The replacement item will not earn or cost any additional points.

• Store credit: If you return an item bought with reward points and receive store credit, the points used for the original purchase will not be credited back to your account.

For more details, see our Return Policy.

Can I earn reward points on a purchase made with store credit?

Yes! You'll continue to earn reward points on purchases made with store credit.

Do my reward points ever expire?

Yes. Reward points expire 6 months from the date they were earned, so be sure to redeem them before then.

How can I keep track of my reward points and their expiration dates?

Log in to your account on our website and you'll find all the details about your points, including their expiration dates, in the Rewards section. We also send email reminders so you won't miss out on using your points.

Can expired reward points be restored?

Once points expire, they can't be reinstated or extended. If you believe your points expired because of an error, please contact our Customer Success team and we'll review your account.

I have an unused reward code. Can you put my points back?

Redeemed reward codes do not expire, but points expire 6 months from the date they were earned. If you have an unused reward code, contact our Customer Success team and we'll review your options.

How can I make the most of my reward points?

Use them toward your little friend's favorite treats, fresh hay, or any of our natural toys. Keep an eye out for special promotions and opportunities to earn extra points, too. See our Reward Point Redemption Cheat Sheet for point values.