Auto-Ship & Save – Terms & Conditions & Cancelation Policy

1. Overview and Acceptance of Terms

By enrolling in Small Pet Select’s Auto-Ship & Save subscription program (“Auto-Ship”), you agree to these Terms and Conditions (“Terms”), as well as our Terms of Service and Privacy Policy. These Terms constitute the entire agreement between you and Small Pet Select regarding Auto-Ship and supersede all prior or contemporaneous agreements.

Your participation in Auto-Ship indicates your acceptance of these Terms in full. If you do not agree, you must cancel your Auto-Ship subscription immediately.

2. Program Benefits

When you enroll in Auto-Ship, you authorize Small Pet Select to automatically create and fulfill recurring orders for the products you select, at the delivery frequency you choose.

Benefits include:

• Up to 5% off eligible Auto-Ship items.

• Occasional Auto-Ship–specific promotional discounts in addition to the standard discount.

• Free shipping on qualifying orders over $49 (pre-tax, after discounts).

• Flexible control to pause, skip, modify, or cancel before the cutoff (see Section 6).

Small Pet Select may change Auto-Ship benefits, including discount amounts and eligible products, at its sole discretion. Changes will not affect orders for which the pre-shipment notification has already been sent.

3. Notifications and Order Processing

Your first Auto-Ship order processes immediately and is charged at that time. Recurring orders are created automatically based on the schedule you select.

For each recurring order, you will receive:

1. Upcoming Shipment Notification – Email and SMS (if opted in) exactly 5 days before your process date.

2. Order Processing Notification – Sent when your order is billed and sent to fulfillment.

The process date is the calendar date on which your order is billed and sent to fulfillment.

4. SMS Notifications and Mobile Number Requirements

All Auto-Ship subscribers are automatically enrolled to receive SMS order reminders and confirmations through our Recharge Concierge system unless they opt out.

Message Content and Frequency:

• Order reminder (5 days before process date)

• Order Processed Confirmation

• Other account-related notifications as necessary

Messages are not promotional in nature. Frequency will vary based on your subscription schedule.

Mobile Number Requirements:

• You must provide and maintain a valid +1 U.S. mobile number in your subscription profile.

• Landline or VOIP numbers will not receive messages.

• If you change your mobile number, you must update it in your subscription settings to continue receiving notifications.

Data and Message Rates:
Message and data rates may apply.

Opt-Out and Re-Enrollment:

• Opt out at any time by replying STOP to any message.

• Re-enroll by replying START or updating your subscription profile.

By participating in Auto-Ship, you consent to receive SMS messages as described above, subject to applicable laws including the Telephone Consumer Protection Act (TCPA).

5. Payment Methods and Authorization

Auto-Ship orders accept all Shop Pay–supported payment methods, including credit cards, PayPal, and other options shown at checkout.

By enrolling in Auto-Ship, you authorize Small Pet Select to charge your selected payment method on a recurring basis for each order generated under your subscription until you cancel.

Approximately 24 hours before your process date, a temporary authorization hold will be placed on your payment method. This hold will convert to a charge once your order processes. Authorization holds may reduce your available credit during the pending period.

If your payment fails, we may:

• Attempt to charge another valid payment method on file

• Contact you to update your payment details

• Delay or cancel your shipment until payment is received

6. Change, Pause, Skip, or Cancelation Deadline

• You may change, pause, skip, or cancel your Auto-Ship order through your online subscription dashboard or by contacting our Customer Success team.

• Changes must be made at least 24 hours before your processing date to ensure they are applied in time. The system cut-off is 11:59 PM Eastern Time the night before your processing date, but changes submitted close to that time may not process successfully.

• Once your order begins processing, it cannot be canceled or modified.

7. Pricing and Promotions

• The price for each Auto-Ship order will be the price shown in your pre-shipment notification, less applicable Auto-Ship discounts and/or Auto-Ship–specific promotional discounts, plus taxes and shipping (if any).
• Pricing, taxes, and shipping rates are subject to change in accordance with market conditions and product availability. Any changes will be reflected in your pre-shipment notification.
• Coupon codes and rewards points generally do not apply to Auto-Ship orders, except for Auto-Ship–specific promotional offers. The AUTOSHIP40 promotion provides 40% off the first Auto-Ship order on eligible products. Limit one per household. Promotional offers have no cash value and may be modified or discontinued at any time without notice.

8. Abuse Prevention

We reserve the right to limit, suspend, or cancel Auto-Ship discounts and promotions in cases of suspected abuse, misuse, or fraudulent activity. This includes, but is not limited to:

• Creating multiple accounts to receive one-time new subscriber discounts.

• Engaging in bulk purchasing for resale.

• Attempting to circumvent pricing or promotional limits.

9. Returns and Refunds

All Auto-Ship orders are subject to the Small Pet Select  Return Policy and Policy Exceptions.

Certain products have specific return restrictions and are not eligible for return, replacement, or refund except in cases of shipping error or product defect. These include, but are not limited to:

• Value Choice Timothy Hay – sold at a special price, may not meet all quality checks, while still providing excellent nutrition.

• Bunny Box and Piggy Box subscription boxes – curated with seasonal and limited-edition items.

These products are excluded from our satisfaction guarantee and are not eligible for additional discounts or promotional offers, including Auto-Ship discounts. Additional exclusions may apply and will be noted on the product page.

10. Termination of Subscription

Small Pet Select may terminate your Auto-Ship subscription at any time, in its sole discretion and without notice. If we do so, you will only be charged for orders that have already shipped.

11. Geographic Availability and Personal Use

Auto-Ship is available only within the forty-eight (48) contiguous United States. Your Auto-Ship subscription is for personal use only and may not be assigned, transferred, or shared without our written consent.

12. Governing Law

These Terms are governed by the laws of the state in which Small Pet Select is headquartered, without regard to conflict of law provisions.

13. Modifications to Terms

We may update these Terms at any time. Your continued participation in Auto-Ship after updates constitutes acceptance. If you do not agree, you must cancel your subscription.