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Frequently Asked Questions

Shipping & Tracking

Small Pet Select - Awarded Small Pet Food Product of the Year 2023 by Pet Innovation Awards!

Small Pet Select - Named a Best Petcare Brand by Newsweek and Statista 2022

Warehouse Locations

Customer Service Hours

Cruelty-free shopping

Small Pet Select Programs for Rescues

Donation Requests

LOVE TEAMWORK? LOVE ANIMALS?

Behind the Brand

Our Story

Meet Our Vet - Dr. Brem

Meet our Chicken Guru - Lisa Steele

Saskia- Our Guinea Pig Guru

Our Team

About Us

Shipping Fulfillment and Updates: Weather, Holidays, and Carrier Impacts

Shipping Policy

Alaska, Hawaii, Puerto Rico & other US territories

Return Policy

100% Satisfaction Guarantee

Discount Code Exceptions

Store Credit

Expedited Shipping Options and Special Handling Requests

Shipping, Policies and Guarantees

What is Auto-Ship & Save? How does it work?

Managing Existing Auto-Ship & Save Orders

Update your Auto-Ship & Save subscription's default shipping address

Auto-Ship & Save FAQs

Auto-Ship & Save

Wholesale FAQ

Wholesale

Rewards Program

Rewards Program FAQ

Birthday Rewards

Reward Point Redemption Cheat Sheet

How do I apply my Rewards discount at checkout?

Veterinary Disclaimer

Safety Disclaimer

Small Pet Select Pine Pellets for litter boxes: why they are safer than wood stove pellets or other companies' pine pellets?

How to clean a litter box when using Small Pet Select pine pellets

Proposition 65 (Applies only to orders in, or shipping to California)

Bedding & Litter

Gift Cards

Small & Medium Habitat Hideout Castle Assembly Instructions and Panel ID

Medium Habitat Hideaway Tunnel Panel ID

Medium Cuddle Pod Comparison Photos

Large Habitat Hideway Tunnel Panel ID

Habitats & Accessories

What is Grass Hay?

Benefits Of Hay For Guinea Pigs

Why does my pet need to eat hay?

What Varieties of Sun-Dried Hay Does Small Pet Select Sell?

Timothy Hay Guaranteed Analysis

Pestavert: Small Pet Select's super safe external parasite repellent

Pestavert Application

Nutri-Rescue and Nutri-Recovery FAQ

Remedies and Supplements

Pet Greens FAQ

Herbs and Herbal Blends

Handcrafted Natural Products Disclaimer

Toys and Chews

Products

How to get your pet featured in Weekly Cuties

Where can I find the Weekly Cuties blog?

Weekly Cuties

RHD Virus - Information sheet on Rabbit Hemorrhagic Disease

Rabbits

General Questions

Niacin Levels in our Layer Feed

If I purchase the Layer Feed, do I need to add Grit or Oyster Shell to it?

Avian Influenza (Update)

Chickens

Pet Species

Location

Export Distributor Inquiries

Tax-Exempt

Moving? Need To Update Your Address?

Unsubscribe

Update Account Profile?

Account Management

Shipping

Delivery & Tracking

2024 Holiday Shipping Deadlines for Gift Delivery by December 24

UPS Holiday Schedule 2025

USPS Holiday Schedule 2024

USPS Informed Delivery

Problem with an Order or Product?

Order Changes?

International Shipping

Satisfaction Guarantee & Exceptions

Accepted Forms Of Payment

Orders

General

Bedding

Pellets

Herbal Blends

Bundles & Combos

Thrifty Thursday

Military Discount

Discount Options

Guinea Pigs

Abigail

Belinda the Spokesrabbit

Dr. Brem

Blogs

Join the Fun: Become a Small Pet Select Product Tester

Become a Small Pet Select Product Tester!

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UPS My ChoiceUpdated a year ago

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