Return & Refund PolicyUpdated 3 hours ago

At Small Pet Select, your satisfaction (and your pet’s!) is our top priority. If something isn’t right, we’ll work with you to make it better.

✅ What’s Covered

You may be eligible for a refund, replacement, or store credit if:

• Your order arrived damaged

• You received the wrong product

• Something was missing

• You’re not satisfied with the quality of the product

📦 Our 100% Satisfaction Guarantee

If your little one refuses to eat a product, or you’re not happy with it, we’ve got your back. We offer one of the following options:

• Replacement (same product)

• Store credit

• Refund (minus return shipping fees, if applicable)

Note: All product concerns must be reported within 14 days of receiving your order.
Full policy: Return Policy

📸 What We Need From You

To process your request quickly, please include:

• Your order number

• A brief description of the issue

• Photos (required for damage, wrong product, or quality issues)

Photos help us document quality issues and improve our products and packaging.

🔄 Returning a Product

In most cases, we do not require returns due to the nature of our products (food, hay, treats, etc.).

If a return is needed, we’ll provide you with a prepaid return label.
Once your return arrives, we’ll issue your refund minus the return shipping cost.

⚠ Important Notes

• Hay, food, and herbal products are not eligible for return once opened, unless damaged or defective.

• Value Choice Hay and pop-up promos are excluded from refunds and store credit.
  See: Discount Code Exceptions

• Amazon orders: If you purchased via Amazon, please contact Amazon directly for returns or refunds.

💚 Donations Encouraged

If you received an item you won’t use but it’s safe and unopened, consider donating it to a local rescue or shelter. It could bring joy to another furry friend!

❓ Still need help?

We’re here to help you through every step. Just contact us and we’ll find the best resolution.