40% OFF your first Auto‑Ship order with code AUTOSHIP40. Many products include up to 5% off on recurring orders. Flexible control — update, pause, skip, or cancel anytime through Manage Auto‑Ship Subscription in your account. Free shipping on orders

<hr><h2 id="subscription-terms--cancelation-policy">Subscription Terms &amp; Cancelation Policy </h2><h3 id="at-a-glance">At a Glance</h3><ul><li style="font-size: 16px;">40% OFF your first Auto&#x2011;Ship order with code AUTOSHIP40</li><li style="font-size: 16px;">Many products include up to 5% off on recurring orders</li><li style="font-size: 16px;">Flexible control &#x2014; update, pause, skip, or cancel anytime through Manage Auto&#x2011;Ship Subscription in your account</li><li style="font-size: 16px;">Free shipping on orders over $49</li><li style="font-size: 16px;">Cancel before 11:59 PM Eastern Time the night before your process date to avoid being charged for the next shipment</li></ul><hr><h3 id="subscription-terms--cancelation-policy-1">Subscription Terms &amp; Cancelation Policy</h3>By enrolling in Auto&#x2011;Ship &amp; Save, you agree to accept these terms and conditions (&quot;Terms&quot;) for our Auto&#x2011;Ship subscription ordering program (&quot;Auto&#x2011;Ship&quot;). Your use of the Small Pet Select website is also governed by our [<a href="https://shop.smallpetselect.com/pages/terms-of-service" target="_blank" rel="noopener noreferrer">Terms of Service</a>] and [<a href="https://shop.smallpetselect.com/pages/privacy-policy" target="_blank" rel="noopener noreferrer">Privacy Policy</a>], along with all other applicable terms, conditions, limitations, and requirements on the Small Pet Select website, all of which (as updated from time to time) are incorporated into these Terms.By placing an order and enrolling in our Auto&#x2011;Ship program, you accept these Terms in full. These Terms constitute the entire agreement between you and Small Pet Select relating to our Auto&#x2011;Ship program. Please read them carefully.<h4 id> </h4><hr><h3 id="benefits">Benefits</h3>When you purchase product(s) on Small Pet Select and enroll in our Auto-Ship program, you are signing up for recurring shipments of those products and can select how often you would like them delivered. You may update your delivery schedule at any time (including for a single shipment), as well as your shipping address, payment method, and the items in your subscription.Additionally, when you purchase products marked as &#x201C;Auto-Ship &amp; Save&#x201D; and enroll in the Auto-Ship program for those products, you will receive a discount off our standard prices.Small Pet Select reserves the right to change Auto-Ship benefits at any time in its sole discretion, including discount amounts and item eligibility; however, we will not change the price of your next shipment once youre as you receive deliveries (for example, product availability, pricing, taxes, and shipping charges). Subscriptions are good while supplies last.<hr><h3 id="notifications-automatic-order-creation-order-changes-or-cancelation">Notifications: Automatic Order Creation; Order Changes or Cancelation</h3>When you place your initial order for a product and enroll in our Auto-Ship program, you will receive an email confirming your subscription and your first order will be processed immediately. Your selected payment method will be charged at the time of that first order.Your Auto-Ship subscription will then automatically create new orders according to the delivery schedule you selected, until you cancel. You may cancel at any time through the Auto-Ship section of your Small Pet Select account or by contacting our Customer Experience team.For future Auto-Ship orders, you will receive a pre-shipment email notification in advance of your selected ship date. This reminder will list the items, pricing, and scheduled ship date, and will inform you of the time window in which you may make changes or cancel your upcoming order. You may update or cancel your Auto-Ship order at any time up to 11:59 PM Eastern Time the night before the order&#x2019;s scheduled process date.If you do not cancel before that deadline, the order will be authorized, and a credit card authorization hold will be placed on your selected payment method. This hold confirms the order and initiates fulfillment. Once an order has begun processing, we may not be able to cancel or modify it.SMS NotificationsIf you have opted in to receive SMS notifications from Small Pet Select, we may send you text messages related to your upcoming Auto-Ship orders. These may include shipment reminders, order confirmations, or account updates. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP.To manage your SMS preferences, visit your account settings or contact Customer Success.<hr><h3 id="credit-card-authorizations-and-charges">Credit Card Authorizations and Charges</h3>When you sign up for Auto-Ship, you agree to allow us to charge your chosen payment method on a recurring basis for each order placed under your subscription.Approximately 24 hours prior to your scheduled ship date, we will place a temporary authorization hold on your selected payment method. Once your order ships, the authorized payment will be captured and charged to your account.For clarity, a payment authorization hold is not an actual charge. For example, if we authorize $35 on July 1 and the order ships on July 2, you will see only one actual charge of $35 on your payment method on July 2. However, authorization holds may affect your available credit during the pending period.<hr><h3 id="pricing-payment-renewal-and-cancelation">Pricing, Payment, Renewal and Cancelation</h3>The amount you are charged for a product delivered through Auto-Ship will be the product price listed in your pre-shipment email notification, or lower if a sale or discount applies at the time of order authorization. Once your order is processed and shipped, your payment method will be charged that amount.Each Auto-Ship order will include the current product price, minus the Auto-Ship discount or other applicable promotions, plus sales tax and any shipping charges. If your Small Pet Select account has store credit, it may be applied to your order before charging the remaining balance to your payment method.If we are unable to process your Auto-Ship order using your selected payment method, we may attempt to charge any other valid payment method saved to your Small Pet Select account, or we may contact you to update your payment information.Your Auto-Ship subscription will remain in effect until it is canceled. You can cancel at any time through your online account or by contacting our Customer Experience team.<hr><h3 id="agreement-changes">Agreement Changes</h3>We may modify these Terms at our sole discretion at any time. Changes may also include updates to related terms and policies on the Small Pet Select website. If any updated Terms are found to be invalid, void, or unenforceable, that portion will be considered severable and will not affect the validity of the remaining provisions.Your continued participation in Auto-Ship after we update the Terms confirms your acceptance of those changes. If you do not agree to any changes, you must cancel your Auto-Ship subscription.<hr><h3 id="additional-terms">Additional Terms</h3>We may, in our sole discretion, terminate your Auto-Ship subscription at any time without notice. If we do so, you will only be charged for orders that have already shipped.Auto-Ship is currently only available within the forty-eight (48) contiguous United States. Your Auto-Ship subscription is for personal use only and may not be assigned, transferred, or shared without our written consent.All returns under Auto-Ship are subject to the Small Pet Select <a href="https://help.smallpetselect.com/en-US/return-policy-390431" target="_blank" rel="noopener noreferrer">[Return Policy]</a>. Auto-Ship subscriptions are void where prohibited by law.<hr>

Subscription Terms & Cancelation Policy

How Auto-Ship & Save Works. Auto-Ship & Save is the easiest way to make sure your small pet’s favorites never run out. Just choose how often you’d like us to send your items, and we’ll take care of the rest. Your account will be charged automatically

How Auto-Ship &amp; Save WorksAuto-Ship &amp; Save is the easiest way to make sure your small pet&#x2019;s favorites never run out. Just choose how often you&#x2019;d like us to send your items, and we&#x2019;ll take care of the rest. Your account will be charged automatically, and your order will ship on the schedule you set&#x2014;whether it&#x2019;s every few weeks or once every few months.It&#x2019;s flexible, convenient, and totally stress-free.A few reasons to love it:<ul><li>No commitment&#x2014;cancel any time</li><li>Choose how often you receive deliveries (days, weeks, or months)</li><li>Set your own preferred process date</li><li>Use any major credit or debit card</li><li>Save up to 5% on hay, bedding, and premium pelleted food</li><li>Get regular delivery (at regular pricing) on other eligible products</li><li>First-time Auto-Ship customers can save 40% on their first subscription with code AUTOSHIP40</li></ul>Order as many as you likeThere&#x2019;s no limit to how many Auto-Ship &amp; Save subscriptions you can set up. Cancel, pause, or change them whenever you want. We encourage you to keep things easy and consistent for your pet&#x2014;and we&#x2019;ll always send a reminder before each shipment.Discount terms &amp; payment notes<ul><li>Prepaid debit cards are not supported for recurring payments.</li><li>Auto-Ship orders already include a discount, so additional promo codes cannot be combined.</li><li>One-time discount codes like AUTOSHIP40 are limited to one use per customer.</li></ul>We reserve the right to cancel orders, deactivate accounts, or refuse service in cases where we believe promotions are being abused or used fraudulently.

How Auto-Ship & Save Works

Auto-Ship orders already receive built-in discounts, so additional promo codes (including free shipping or % off) can't be applied at checkout. However, first-time subscribers can use AUTOSHIP40 for 40% off the first Auto-Ship order. You’ll save up t

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</style><details><summary>Can I use a promo code with Auto-Ship?</summary>Auto-Ship orders already receive built-in discounts, so additional promo codes (including free shipping or % off) can&apos;t be applied at checkout. However, first-time subscribers can use AUTOSHIP40 for 40% off the first Auto-Ship order.</details><details><summary>How much do I save with Auto-Ship?</summary>You&#x2019;ll save up to 5% on select products like hay, bedding, and premium pelleted food when you use Auto-Ship. All other products will ship at regular prices, but with the convenience of automatic deliveries.</details><details><summary>Can I skip or delay a shipment?</summary>Yes! You can skip a shipment or change your next process date right from your Auto-Ship dashboard. Just be sure to make any changes by midnight the night before the scheduled process date.</details><details><summary>Will I get reminders before my Auto-Ship runs?</summary>Yes! We&#x2019;ll send you an email reminder 5 days before your Auto-Ship order is scheduled to process. If you&#x2019;ve opted into text alerts, we&#x2019;ll also send an SMS reminder.</details><details><summary>Can I cancel an Auto-Ship order after it&#x2019;s processed?</summary>Once an Auto-Ship order processes, it begins preparing for shipment right away. We may not be able to cancel it in time. If you need to stop a shipment, please cancel or edit your Auto-Ship before midnight the night before your process date.</details><details><summary>Can I use a prepaid debit card for Auto-Ship?</summary>No. Prepaid debit cards are not accepted for recurring payments. Please use a major credit or debit card instead.</details><details><summary>What happens if my payment fails?</summary>If a payment doesn&#x2019;t go through, we&#x2019;ll send you a notification so you can update your payment method. Once it&#x2019;s fixed, your order will be reprocessed automatically.</details><details><summary>Are there limits to how many Auto-Ship orders I can have?</summary>Not at all! You can have as many Auto-Ship orders as you&#x2019;d like&#x2014;set different frequencies for different products to match your pet&#x2019;s needs.</details><details><summary>Can I combine items into one Auto-Ship?</summary>Absolutely. You can manage and group items within one Auto-Ship, or split them into separate schedules&#x2014;whatever works best for you!</details>

Auto-Ship & Save FAQs

How to Manage or Edit Your Auto-Ship Subscription. You can make changes to your Auto-Ship subscription any time through your account. This includes adjusting delivery frequency, changing the quantity or items, pausing future shipments, or canceling a

How to Manage or Edit Your Auto-Ship SubscriptionYou can make changes to your Auto-Ship subscription any time through your account. This includes adjusting delivery frequency, changing the quantity or items, pausing future shipments, or canceling altogether.Here&#x2019;s how to manage your subscription:<ol><li>Log in to your account at <a href="https://shop.smallpetselect.com/account">shop.smallpetselect.com/account</a></li><li>Click on &#x201C;Manage Auto-Ship Orders&#x201D;</li><li>Select the subscription you&#x2019;d like to update</li><li>Make your changes and save</li></ol>Reminder: To apply changes to your upcoming order, you must make them before 11:59 PM Eastern Time the night before your scheduled process date. After that, your order will be confirmed and begin processing, and we may not be able to cancel or update it.

How to Manage or Edit Your Auto-Ship Subscription

How to Update Your Shipping Address for Auto-Ship. If you’ve moved or want to send your next Auto-Ship order to a different location, you can update the shipping address at any time in your account. To change your shipping address:. Note: Changes mus

How to Update Your Shipping Address for Auto-ShipIf you&#x2019;ve moved or want to send your next Auto-Ship order to a different location, you can update the shipping address at any time in your account.To change your shipping address:<ol><li>Log in to your account at <a href="https://shop.smallpetselect.com/account">shop.smallpetselect.com/account</a></li><li>Click on &#x201C;Manage Auto-Ship Orders&#x201D;</li><li>Find the subscription you want to update</li><li>Click &#x201C;Edit Address&#x201D; and enter the new shipping details</li><li>Save your changes</li></ol>Note: Changes must be made before 11:59 PM Eastern Time the night before your scheduled process date to apply to your next order.Log into your Account:&#xA0;<img src="https://attachments.gorgias.help/vov0z/hc/x9qb/7d3eb56d-0b2a-494a-ad3e-c82d265fa036-2c2ce6ab-61c4-4760-b9c7-72f38658351f.png" style="width: 692px;" class="fr-fic fr-dib"> Once the page opens, click on the blue &#xA0;Manage Auto-Ship box<img src="https://attachments.gorgias.help/vov0z/hc/x9qb/6e8b1548-69c5-4bc3-b801-190ecc6f0e5c-0af2c1d1-148b-4f4f-87e8-30c0bf139aab.png" style="width: 681px;" class="fr-fic fr-dib"> Click on &quot;Edit Address&quot; or proceed with &quot;Address &amp; payment details&quot; to add or edit your address.<img src="https://attachments.gorgias.help/vov0z/hc/x9qb/6ce179b9-3837-4ec1-a1dd-b5a56f6dc63f-f46eea1a-da2f-426b-a1fa-8de84d956a23.png" style="width: 671px;" class="fr-fic fr-dib"> Save it and you&apos;re all set!

How to Update Your Shipping Address for Auto-Ship

Can I Use a Promo Code with Auto-Ship?. Auto-Ship & Save already includes built-in discounts on select items like hay, bedding, and premium pelleted food. Because of that, additional discount codes, loyalty points, or store credit cannot be stacked o

Can I Use a Promo Code with Auto-Ship?Auto-Ship &amp; Save already includes built-in discounts on select items like hay, bedding, and premium pelleted food. Because of that, additional discount codes, loyalty points, or store credit cannot be stacked onto Auto-Ship orders.However, if you&#x2019;re new to Auto-Ship, you can use code AUTOSHIP40 to get 40% off your very first subscription. This code is limited to one use per customer.Important: We reserve the right to cancel orders, deactivate accounts, or refuse service in cases where we believe promotions are being abused or used fraudulently (such as creating multiple accounts to claim a one-time offer more than once).

Can I Use a Promo Code with Auto-Ship?

Auto-Ship & Save is the easiest way to save money and never run out of your pet’s favorite essentials. With flexible delivery options and an exclusive discount, it’s designed to give you full control with zero commitment. You choose your favorite pro

Auto-Ship &amp; Save is the easiest way to save money and never run out of your pet&#x2019;s favorite essentials. With flexible delivery options and an exclusive discount, it&#x2019;s designed to give you full control with zero commitment.<hr data-start="513" data-end="516"><h4 data-start="518" data-end="542" id="-how-it-works">&#x1F43E; How It Works</h4><ul data-start="544" data-end="983"><li data-start="544" data-end="647">You choose your favorite products and set your preferred delivery schedule&#x2014;every few weeks or months.</li><li data-start="648" data-end="712">Your card is automatically charged at the interval you choose.</li><li data-start="713" data-end="783">You&apos;ll receive a 5% discount on all eligible Auto-Ship products.</li><li data-start="784" data-end="983">You&#x2019;ll get three notifications via email (and SMS if opted in):<ul data-start="856" data-end="983"><li data-start="856" data-end="899">5 days before your next order processes</li><li data-start="902" data-end="931">Once your card is charged</li><li data-start="934" data-end="983">Once your order ships (including tracking info)</li></ul></li></ul><hr data-start="985" data-end="988"><h4 data-start="990" data-end="1025" id="-what-you-can-do-anytime">&#x1F501; What You Can Do Anytime</h4>You can manage everything through your account dashboard:<ul data-start="1086" data-end="1308"><li data-start="1086" data-end="1132">Start or reactivate a subscription</li><li data-start="1133" data-end="1210">Skip, pause, or cancel anytime before your order is processed</li><li data-start="1211" data-end="1263">Change frequency, products, or shipping date</li><li data-start="1264" data-end="1308">Update payment info and shipping address</li></ul>Need help accessing your portal? Use the &quot;Manage Auto-Ship&quot; button at the top of our site, or <a data-start="1404" data-end="1545" rel="noopener" target="_new" href="https://shop.smallpetselect.com/tools/recurring/get-subscription-access?passwordless=true">click here to access your subscription dashboard</a>.<hr data-start="1548" data-end="1551"><h4 data-start="1553" data-end="1580" id="-payment-methods">&#x1F4B3; Payment Methods</h4><ul data-start="1582" data-end="1726"><li data-start="1582" data-end="1642">Auto-Ship orders accept credit cards only (no PayPal).</li><li data-start="1643" data-end="1726">If your card fails, we&#x2019;ll notify you so you can update it before the next charge.</li></ul><hr data-start="1728" data-end="1731"><h4 data-start="1733" data-end="1771" id="-discounts-and-coupon-codes">&#x1F6AB; Discounts and Coupon Codes</h4><ul data-start="1773" data-end="1947"><li data-start="1773" data-end="1843">Coupon codes and reward points do not apply to Auto-Ship orders.</li><li data-start="1844" data-end="1947">You can always skip an Auto-Ship order and place a one-time purchase to use a promo code instead.</li></ul>More details here: <a data-start="1968" data-end="2065" rel="noopener" target="_new" href="https://help.smallpetselect.com/en-US/discount-code-exceptions-386162">Discount Code Exceptions</a><hr data-start="2067" data-end="2070"><h4 data-start="2072" data-end="2105" id="-editing-vs-cancelling">&#x1F504; Editing vs Cancelling</h4><ul data-start="2107" data-end="2369"><li data-start="2107" data-end="2202">Changes can be made up until midnight EST the night before your next Auto-Ship processes.</li><li data-start="2203" data-end="2262">Once processed, orders cannot be canceled or changed.</li><li data-start="2263" data-end="2369">If the order is already in transit, we may be able to request a UPS Intercept for a $21 fee per box.</li></ul><hr data-start="2371" data-end="2374"><h4 data-start="2376" data-end="2430" id="-too-late-to-cancel-heres-what-you-can-do">&#x1F4E6; Too Late to Cancel? Here&#x2019;s What You Can Do</h4>If your Auto-Ship order has already been packed or shipped, you can:<ul data-start="2501" data-end="2714"><li data-start="2501" data-end="2578">Keep the order (hay stays fresh up to 12 months in a cool, dry space)</li><li data-start="2579" data-end="2630">Request an intercept with UPS (fee applies)</li><li data-start="2631" data-end="2714">Return the item when it arrives (shipping fees may be deducted from refund)</li></ul>Let us know how you&apos;d like to proceed&#x2014;we&#x2019;re here to help.<hr data-start="2775" data-end="2778"><h4 data-start="2780" data-end="2812" id="-still-have-questions">&#x2753; Still Have Questions?</h4>If you&#x2019;re running into login issues, receiving multiple verification codes, or need assistance adjusting your frequency, feel free to <a data-start="2948" data-end="3007" rel="noopener" target="_new" href="https://help.smallpetselect.com/en-US/contact">contact us</a>. We&#x2019;ll hop in to help!

How Does Auto-Ship & Save Work?

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