By enrolling in Small Pet Select’s Auto-Ship & Save subscription program (“Auto-Ship”), you agree to these Terms and Conditions (“Terms”), as well as our Terms of Service and Privacy Policy. These Terms constitute the entire agreement between you and

<hr><h1 data-start="309" data-end="376" id="isPasted">Auto-Ship &amp; Save &#x2013; Terms &amp; Conditions &amp; Cancelation Policy</h1><h2 data-start="415" data-end="459" id="1-overview-and-acceptance-of-terms">1. Overview and Acceptance of Terms</h2>By enrolling in Small Pet Select&#x2019;s Auto-Ship &amp; Save subscription program (&#x201C;Auto-Ship&#x201D;), you agree to these Terms and Conditions (&#x201C;Terms&#x201D;), as well as our<a href="https://shop.smallpetselect.com/pages/terms-of-service" target="_blank" rel="noopener noreferrer">&#xA0;Terms of Service</a> and&#xA0;<a href="https://shop.smallpetselect.com/pages/privacy-policy" target="_blank" rel="noopener noreferrer">Privacy Policy</a>. These Terms constitute the entire agreement between you and Small Pet Select regarding Auto-Ship and supersede all prior or contemporaneous agreements.Your participation in Auto-Ship indicates your acceptance of these Terms in full. If you do not agree, you must cancel your Auto-Ship subscription immediately.<hr data-start="973" data-end="976"><h2 data-start="978" data-end="1006" id="2-program-benefits">2. Program Benefits</h2>When you enroll in Auto-Ship, you authorize Small Pet Select to automatically create and fulfill recurring orders for the products you select, at the delivery frequency you choose.Benefits include:<ul data-start="1215" data-end="1521"><li data-start="1215" data-end="1261" style="font-size: 16px;">Up to 5% off eligible Auto-Ship items.</li><li data-start="1262" data-end="1355" style="font-size: 16px;">Occasional Auto-Ship&#x2013;specific promotional discounts in addition to the standard discount.</li><li data-start="1356" data-end="1431" style="font-size: 16px;">Free shipping on qualifying orders over $49 (pre-tax, after discounts).</li><li data-start="1432" data-end="1521" style="font-size: 16px;">Flexible control to pause, skip, modify, or cancel before the cutoff (see Section 6).</li></ul>Small Pet Select may change Auto-Ship benefits, including discount amounts and eligible products, at its sole discretion. Changes will not affect orders for which the pre-shipment notification has already been sent.<hr data-start="1742" data-end="1745"><h2 data-start="1747" data-end="1793" id="3-notifications-and-order-processing">3. Notifications and Order Processing</h2>Your first Auto-Ship order processes immediately and is charged at that time. Recurring orders are created automatically based on the schedule you select.For each recurring order, you will receive:<ol data-start="1998" data-end="2209"><li data-start="1998" data-end="2112" style="font-size: 16px;">Upcoming Shipment Notification &#x2013; Email and SMS (if opted in) exactly 5 days before your process date.</li><li data-start="2113" data-end="2209" style="font-size: 16px;">Order Processing Notification &#x2013; Sent when your order is billed and sent to fulfillment.</li></ol>The process date is the calendar date on which your order is billed and sent to fulfillment.<hr data-start="2311" data-end="2314"><h2 data-start="2316" data-end="2376" id="4-sms-notifications-and-mobile-number-requirements">4. SMS Notifications and Mobile Number Requirements</h2>All Auto-Ship subscribers are automatically enrolled to receive SMS order reminders and confirmations through our Recharge Concierge system unless they opt out.Message Content and Frequency:<ul data-start="2578" data-end="2711"><li data-start="2578" data-end="2625" style="font-size: 16px;">Order reminder (5 days before process date)</li><li data-start="2626" data-end="2658" style="font-size: 16px;">Order Processed Confirmation</li><li data-start="2659" data-end="2711" style="font-size: 16px;">Other account-related notifications as necessary</li></ul>Messages are not promotional in nature. Frequency will vary based on your subscription schedule.Mobile Number Requirements:<ul data-start="2847" data-end="3124"><li data-start="2847" data-end="2944" style="font-size: 16px;">You must provide and maintain a valid +1 U.S. mobile number in your subscription profile.</li><li data-start="2945" data-end="3000" style="font-size: 16px;">Landline or VOIP numbers will not receive messages.</li><li data-start="3001" data-end="3124" style="font-size: 16px;">If you change your mobile number, you must update it in your subscription settings to continue receiving notifications.</li></ul>Data and Message Rates: Message and data rates may apply.Opt-Out and Re-Enrollment:<ul data-start="3226" data-end="3361"><li data-start="3226" data-end="3286" style="font-size: 16px;">Opt out at any time by replying STOP to any message.</li><li data-start="3287" data-end="3361" style="font-size: 16px;">Re-enroll by replying START or updating your subscription profile.</li></ul>By participating in Auto-Ship, you consent to receive SMS messages as described above, subject to applicable laws including the Telephone Consumer Protection Act (TCPA).<hr data-start="3536" data-end="3539"><h2 data-start="3541" data-end="3586" id="5-payment-methods-and-authorization">5. Payment Methods and Authorization</h2>Auto-Ship orders accept all Shop Pay&#x2013;supported payment methods, including credit cards, PayPal, and other options shown at checkout.By enrolling in Auto-Ship, you authorize Small Pet Select to charge your selected payment method on a recurring basis for each order generated under your subscription until you cancel.Approximately 24 hours before your process date, a temporary authorization hold will be placed on your payment method. This hold will convert to a charge once your order processes. Authorization holds may reduce your available credit during the pending period.If your payment fails, we may:<ul data-start="4212" data-end="4377"><li data-start="4212" data-end="4270" style="font-size: 16px;">Attempt to charge another valid payment method on file</li><li data-start="4271" data-end="4317" style="font-size: 16px;">Contact you to update your payment details</li><li data-start="4318" data-end="4377" style="font-size: 16px;">Delay or cancel your shipment until payment is received</li></ul><hr data-start="4379" data-end="4382"><h2 data-start="4384" data-end="4441" id="6-change-pause-skip-or-cancelation-deadline">6. Change, Pause, Skip, or Cancelation Deadline</h2><ul data-start="4442" data-end="4933"><li data-start="4442" data-end="4592" style="font-size: 16px;">You may change, pause, skip, or cancel your Auto-Ship order through your online subscription dashboard or by contacting our Customer Success team.</li><li data-start="4593" data-end="4855" style="font-size: 16px;">Changes must be made at least 24 hours before your processing date to ensure they are applied in time. The system cut-off is 11:59 PM Eastern Time the night before your processing date, but changes submitted close to that time may not process successfully.</li><li data-start="4856" data-end="4933" style="font-size: 16px;">Once your order begins processing, it cannot be canceled or modified.</li></ul><hr data-start="4935" data-end="4938"><h2 data-start="4940" data-end="4974" id="7-pricing-and-promotions">7. Pricing and Promotions</h2><ul><li data-start="211" data-end="454" id="isPasted" style="font-size: 16px;">The price for each Auto-Ship order will be the price shown in your pre-shipment notification, less applicable Auto-Ship discounts and/or Auto-Ship&#x2013;specific promotional discounts, plus taxes and shipping (if any).</li><li data-start="456" data-end="642" style="font-size: 16px;">Pricing, taxes, and shipping rates are subject to change in accordance with market conditions and product availability. Any changes will be reflected in your pre-shipment notification.</li><li data-start="644" data-end="996" style="font-size: 16px;">Coupon codes and rewards points generally do not apply to Auto-Ship orders, except for Auto-Ship&#x2013;specific promotional offers. The AUTOSHIP40 promotion provides 40% off the first Auto-Ship order on eligible products. Limit one per household. Promotional offers have no cash value and may be modified or discontinued at any time without notice.</li></ul> <hr data-start="5512" data-end="5515"><h2 data-start="5517" data-end="5545" id="8-abuse-prevention">8. Abuse Prevention</h2>We reserve the right to limit, suspend, or cancel Auto-Ship discounts and promotions in cases of suspected abuse, misuse, or fraudulent activity. This includes, but is not limited to:<ul data-start="5732" data-end="5912"><li data-start="5732" data-end="5808" style="font-size: 16px;">Creating multiple accounts to receive one-time new subscriber discounts.</li><li data-start="5809" data-end="5852" style="font-size: 16px;">Engaging in bulk purchasing for resale.</li><li data-start="5853" data-end="5912" style="font-size: 16px;">Attempting to circumvent pricing or promotional limits.</li></ul><hr data-start="5914" data-end="5917"><h2 data-start="5919" data-end="5950" id="9-returns-and-refunds">9. Returns and Refunds</h2>All Auto-Ship orders are subject to the <a data-start="760" data-end="815" rel="noopener">Small Pet Select &#xA0;</a><a href="https://help.smallpetselect.com/en-US/return-policy-390431" target="_blank" rel="noopener noreferrer">Return Policy</a> and <a href="https://help.smallpetselect.com/en-US/policy-exceptions-2167239" target="_blank" rel="noopener noreferrer">Policy Exceptions</a>.Certain products have specific return restrictions and are not eligible for return, replacement, or refund except in cases of shipping error or product defect. These include, but are not limited to:<ul data-start="1073" data-end="1310"><li data-start="1073" data-end="1208">Value Choice Timothy Hay &#x2013; sold at a special price, may not meet all quality checks, while still providing excellent nutrition.</li><li data-start="1209" data-end="1310">Bunny Box and Piggy Box subscription boxes &#x2013; curated with seasonal and limited-edition items.</li></ul>These products are excluded from our satisfaction guarantee and are not eligible for additional discounts or promotional offers, including Auto-Ship discounts. Additional exclusions may apply and will be noted on the product page. <hr data-start="6145" data-end="6148"><h2 data-start="6150" data-end="6190" id="10-termination-of-subscription">10. Termination of Subscription</h2>Small Pet Select may terminate your Auto-Ship subscription at any time, in its sole discretion and without notice. If we do so, you will only be charged for orders that have already shipped.<hr data-start="6385" data-end="6388"><h2 data-start="6390" data-end="6443" id="11-geographic-availability-and-personal-use">11. Geographic Availability and Personal Use</h2>Auto-Ship is available only within the forty-eight (48) contiguous United States. Your Auto-Ship subscription is for personal use only and may not be assigned, transferred, or shared without our written consent.<hr data-start="6659" data-end="6662"><h2 data-start="6664" data-end="6690" id="12-governing-law">12. Governing Law</h2>These Terms are governed by the laws of the state in which Small Pet Select is headquartered, without regard to conflict of law provisions.<hr data-start="6834" data-end="6837"><h2 data-start="6839" data-end="6874" id="13-modifications-to-terms">13. Modifications to Terms</h2>We may update these Terms at any time. Your continued participation in Auto-Ship after updates constitutes acceptance. If you do not agree, you must cancel your subscription.<hr>

Auto-Ship Terms, Conditions & Cancelation Policy

Coupon codes and rewards points generally do not apply to Auto-Ship orders, except for Auto-Ship–specific promotional offers. The AUTOSHIP40 promotion provides 40% off the first Auto-Ship order on eligible products. Limit one per household. Promotion

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 </style><details><summary>Can I use a promo code with Auto-Ship?</summary>Coupon codes and rewards points generally do not apply to Auto-Ship orders, except for Auto-Ship&#x2013;specific promotional offers. The AUTOSHIP40 promotion provides 40% off the first Auto-Ship order on eligible products. Limit one per household. Promotional offers have no cash value and may be modified or discontinued at any time without notice. <a href="https://help.smallpetselect.com/en-US/auto-ship-terms-conditions-and-cancelation-policy-2039382" target="_blank" rel="noopener noreferrer">See full Terms &amp; Conditions for details.</a></details><details><summary>How much do I save with Auto-Ship?</summary>Eligible items receive up to 5% off on recurring orders. Free shipping applies on qualifying orders over $49 before tax after discounts. Product eligibility and discount amounts may change.</details><details><summary>Will I receive an upcoming shipment reminder?</summary>You will receive an email reminder 5 days before the processing date. If you have SMS turned on, you will also receive a text reminder.</details><details><summary>What is the deadline to skip, delay, change, or cancel?</summary>Make changes at least 24 hours before your processing date. The system cut-off is 11:59 PM Eastern Time the night before the processing date. Once an order begins processing, it cannot be canceled or modified.</details><details><summary>Can I cancel an Auto-Ship order after it&#x2019;s been processed?</summary>No. After processing begins, the order is sent to fulfillment and can no longer be canceled or edited. Please make any changes before the cut-off listed above.</details><details><summary>What payment methods can I use for Auto-Ship?</summary>Auto-Ship accepts Shop Pay&#x2013;supported payment methods, including credit cards and PayPal, where shown at checkout. About 24 hours before the process date, a temporary authorization hold may appear. If payment fails, we will prompt you to update your method and will reattempt the charge. Prepaid or gift cards are not eligible for recurring billing.</details><details><summary>Are there limits to how many Auto-Ship orders I can have?</summary>No. You can create multiple Auto-Ship subscriptions within a single account and set different frequencies for each item to match your pet&#x2019;s routine.</details><details><summary>Can I combine items into one Auto-Ship?</summary>Yes. You can group items into one subscription or keep them on separate schedules, whatever works best for you.</details><details><summary>Where is Auto-Ship available?</summary>Auto-Ship is available within the 48 contiguous United States.</details><details><summary>Anything else I should know about returns and exclusions?</summary>Auto-Ship orders follow our standard Return Policy and any listed exceptions. Some products, such as Value Choice Timothy Hay and the Subscription boxes, have specific policy exceptions.</details>Full Auto-Ship Terms &amp; Conditions: <a href="https://help.smallpetselect.com/en-US/auto-ship-terms-conditions-and-cancelation-policy-2039382" target="_blank" rel="noopener">View here</a>Note: Times are listed in Eastern Time.</div>

Auto-Ship & Save FAQs

How to Manage or Edit Your Auto-Ship Subscription. You can make changes to your Auto-Ship subscription at any time through your account. This includes adjusting delivery frequency, changing the quantity or items, pausing future shipments, or cancelin

How to Manage or Edit Your Auto-Ship SubscriptionYou can make changes to your Auto-Ship subscription at any time through your account. This includes adjusting delivery frequency, changing the quantity or items, pausing future shipments, or canceling altogether.Here&#x2019;s how to manage your subscription:<ol><li style="font-size: 16px;">Click on the green<a href="https://shop.smallpetselect.com/tools/recurring/get-subscription-access?passwordless=true" target="_blank" rel="noopener noreferrer">&#xA0;Auto-Ship</a> button at the top of our site.</li><li style="font-size: 16px;">Select the subscription you&#x2019;d like to update</li><li style="font-size: 16px;">Make your changes and save</li></ol>Reminder: To apply changes to your upcoming order changes must be made at least 24 hours before your processing date to ensure they are applied in time. The system cut-off is 11:59 PM Eastern Time the night before your processing date, but changes submitted close to that time may not update successfully.After that, your order will be confirmed and begin processing, and we may not be able to cancel or update it.

How to Manage or Edit Your Auto-Ship Subscription

How to Update Your Shipping Address for Auto-Ship. If you’ve moved or want to send your next Auto-Ship order to a different location, you can update the shipping address at any time in your account. To change your shipping address:. Note: Changes mus

How to Update Your Shipping Address for Auto-ShipIf you&#x2019;ve moved or want to send your next Auto-Ship order to a different location, you can update the shipping address at any time in your account.To change your shipping address:<ol><li>Log in to your account at <a href="https://shop.smallpetselect.com/account">shop.smallpetselect.com/account</a></li><li>Click on &#x201C;Manage Auto-Ship Orders&#x201D;</li><li>Find the subscription you want to update</li><li>Click &#x201C;Edit Address&#x201D; and enter the new shipping details</li><li>Save your changes</li></ol>Note: Changes must be made before 11:59 PM Eastern Time the night before your scheduled process date to apply to your next order.Log into your Account:&#xA0;<img src="https://attachments.gorgias.help/vov0z/hc/x9qb/7d3eb56d-0b2a-494a-ad3e-c82d265fa036-2c2ce6ab-61c4-4760-b9c7-72f38658351f.png" style="width: 692px;" class="fr-fic fr-dib"> Once the page opens, click on the blue &#xA0;Manage Auto-Ship box<img src="https://attachments.gorgias.help/vov0z/hc/x9qb/6e8b1548-69c5-4bc3-b801-190ecc6f0e5c-0af2c1d1-148b-4f4f-87e8-30c0bf139aab.png" style="width: 681px;" class="fr-fic fr-dib"> Click on &quot;Edit Address&quot; or proceed with &quot;Address &amp; payment details&quot; to add or edit your address.<img src="https://attachments.gorgias.help/vov0z/hc/x9qb/6ce179b9-3837-4ec1-a1dd-b5a56f6dc63f-f46eea1a-da2f-426b-a1fa-8de84d956a23.png" style="width: 671px;" class="fr-fic fr-dib"> Save it and you&apos;re all set!

How to Update Your Shipping Address for Auto-Ship

Can I Use a Promo Code with Auto-Ship?. Auto-Ship & Save already includes built-in discounts on select items like hay, bedding, and premium pelleted food. Because of that, additional discount codes, loyalty points, or store credit cannot be stacked o

Can I Use a Promo Code with Auto-Ship?Auto-Ship &amp; Save already includes built-in discounts on select items like hay, bedding, and premium pelleted food. Because of that, additional discount codes, loyalty points, or store credit cannot be stacked onto Auto-Ship orders.However, if you&#x2019;re new to Auto-Ship, you can use code AUTOSHIP40 to get 40% off your very first subscription. This code is limited to one use per customer.Important: We reserve the right to cancel orders, deactivate accounts, or refuse service in cases where we believe promotions are being abused or used fraudulently (such as creating multiple accounts to claim a one-time offer more than once).

Can I Use a Promo Code with Auto-Ship?

Auto-Ship & Save is the easiest way to save money and never run out of your pet’s favorite essentials. With flexible delivery options and an exclusive discount, it’s designed to give you full control with zero commitment. You choose your favorite pro

<h1 data-start="162" data-end="182" id="isPasted">Auto-Ship &amp; Save</h1>Auto-Ship &amp; Save is the easiest way to save money and never run out of your pet&#x2019;s favorite essentials. With flexible delivery options and an exclusive discount, it&#x2019;s designed to give you full control with zero commitment.<hr data-start="409" data-end="412"><h2 data-start="414" data-end="431" id="how-it-works">How It Works</h2>You choose your favorite products and set your preferred delivery schedule&#x2014;every few weeks or months.Your payment method is automatically charged at the interval you choose.You&#x2019;ll receive a 5% discount on all eligible Auto-Ship products.You&#x2019;ll also receive notifications via email (and SMS if opted in)&#xA0;exactly 5 days before your upcoming order processes, to make any changes.<hr data-start="832" data-end="835"><h2 data-start="837" data-end="865" id="what-you-can-do-anytime">What You Can Do Anytime</h2>You can manage everything through your account dashboard:<ul data-start="927" data-end="1167"><li data-start="927" data-end="965" style="font-size: 16px;">Start or reactivate a subscription</li><li data-start="966" data-end="1073" style="font-size: 16px;">Skip, pause, or cancel up to 24 hours before your next Auto-Ship processes (to avoid cutoff errors)</li><li data-start="1074" data-end="1122" style="font-size: 16px;">Change frequency, products, or shipping date</li><li data-start="1123" data-end="1167" style="font-size: 16px;">Update payment info and shipping address</li></ul>Need help accessing your portal? Click on the green &quot;Auto-Ship&quot; button at the top of our site, or&#xA0;<a href="https://shop.smallpetselect.com/tools/recurring/get-subscription-access?passwordless=true" target="_blank" rel="noopener noreferrer">click here to access your subscription dashboard</a>.<hr data-start="1322" data-end="1325"><h2 data-start="1327" data-end="1347" id="payment-methods">Payment Methods</h2>Auto-Ship orders now accept all Shop Pay&#x2013;supported payment methods, including credit cards, debit cards, PayPal, and others available at checkout.<hr data-start="1502" data-end="1505"><h2 data-start="1507" data-end="1552" id="coupon-codes-rewards--abuse-prevention">Coupon Codes, Rewards &amp; Abuse Prevention</h2>Coupon codes and reward points generally do not apply to Auto-Ship orders, except for certain Auto-Ship&#x2013;specific promotional discounts we may offer from time to time.We reserve the right to limit, suspend, or cancel Auto-Ship discounts and promotions in cases of suspected abuse, misuse, or fraudulent activity. This includes&#x2014;but is not limited to&#x2014;creating multiple accounts to receive one-time new subscriber discounts.More details here: <a href="https://help.smallpetselect.com/en-US/policy-exceptions-2167239" target="_blank" rel="noopener noreferrer">Policy Exceptions</a><hr data-start="2034" data-end="2037"><h2 data-start="2039" data-end="2065" id="editing-vs-canceling">Editing vs. Canceling</h2>Changes can be made up until 24 hours before your next Auto-Ship processes.Once processed, orders cannot be canceled or changed.If the order is already in transit, we may be able to request a UPS Intercept for a $21 fee per box.<hr data-start="2310" data-end="2313"><h2 data-start="2315" data-end="2362" id="too-late-to-cancel-heres-what-you-can-do">Too Late to Cancel? Here&#x2019;s What You Can Do</h2>If your Auto-Ship order has already been packed or shipped, you can:<ul data-start="2435" data-end="2636"><li data-start="2435" data-end="2508" style="font-size: 16px;">Keep the order (hay stays fresh up to 12 months in a cool, dry space)</li><li data-start="2509" data-end="2556" style="font-size: 16px;">Request an intercept with UPS (fee applies)</li><li data-start="2557" data-end="2636" style="font-size: 16px;">Return the item when it arrives (shipping fees may be deducted from refund)</li></ul>Let us know how you&apos;d like to proceed&#x2014;we&#x2019;re here to help.<hr data-start="2699" data-end="2702"><h2 data-start="2704" data-end="2726" id="recharge-concierge-sms-notifications">Recharge Concierge SMS Notifications</h2>Through our Recharge Concierge system, all Auto-Ship subscribers are automatically enrolled to receive SMS reminders about upcoming orders unless they opt out. These messages include your 5-day pre-shipment reminder and order processing confirmation.A +1 US mobile phone number is required to receive SMS textsMessage and data rates may apply. You can opt out at any time by replying STOP to any text we send, and resume by replying START. For assistance, contact our Customer Success team.<hr data-start="3165" data-end="3168"><h2 data-start="3170" data-end="3186" id="legal-terms">Legal Terms</h2>For full program details, please see our <a href="http://Auto-Ship%20Terms,%20Conditions%20&amp;%20Cancelation%20Policy" target="_blank" rel="noopener noreferrer">Auto-Ship Terms &amp; Conditions &amp; Cancellation Policy</a>.<hr data-start="2915" data-end="2918"><h3 data-start="2920" data-end="2942" id="still-have-questions">Still Have Questions?</h3>If you&#x2019;re running into login issues, receiving multiple verification codes, or need assistance adjusting your frequency, feel free to <a data-start="2948" data-end="3007" rel="noopener" target="_new" href="https://help.smallpetselect.com/en-US/contact">contact us</a>. We&#x2019;ll hop in to help!

How Does Auto-Ship & Save Work?

How do I stop receiving texts?Reply to any text message from us with STOP or UNSUBSCRIBE. How do I start receiving texts again?Reply to the last message we sent you, or text us at:📱 +1 844-919-1995. Why am I not getting messages?. Your phone number

How do I stop receiving texts? Reply to any text message from us with STOP or UNSUBSCRIBE.How do I start receiving texts again? Reply to the last message we sent you, or text us at: &#x1F4F1; +1 844-919-1995Why am I not getting messages?<ul data-start="430" data-end="777"><li>Your phone number must be a valid US mobile number (+1).</li><li>We can&#x2019;t send texts to landlines or numbers outside the US/Canada.</li><li>If the same phone number is used on more than one account (multiple accounts), our system won&#x2019;t be able to send texts.</li><li>SMS Messages are only sent between 8:00 AM and 8:30 PM local time (based on your phone number&#x2019;s area code).</li></ul>If you&#x2019;ve checked all of the above and still aren&#x2019;t receiving messages, please <a href="https://contact.gorgias.help/en-US/forms/zhhaokey" target="_blank" rel="noopener noreferrer">contact us</a> and we&#x2019;ll be happy to help.

Recharge Concierge SMS – Opting In, Opting Out, and Troubleshooting

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